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“Friendly staff, fresh and clean hotel.” 5 of 5 stars
Review of Hotel Pompei Resort

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Hotel Pompei Resort
4.0 of 5 Hotel   |   Viale Unita d'Italia 16/A, 80045 Pompeii, Italy   |  
Hotel amenities
Ranked #2 of 23 Hotels in Pompeii
Gothenburg, Sweden
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Friendly staff, fresh and clean hotel.”
5 of 5 stars Reviewed July 9, 2014

Modern hotel, clean rooms and for me, travling with a car, very apropiate with parking.
Close to the "Ruins" and the city centrum.
The staff were very helpfull both in the hotel and in the restaurant.
Kindly recomanded!

Room Tip: Are YOU traveling with a car YOU have here a very good hotel alternative!
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  • Stayed July 2014, traveled on business
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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988 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (57)
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torquay devon
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 28, 2014

This hotel is situated some 20 minutes ( pleasant) walk to the excavation and is nicely away from the hussle and bustle with good views from the room balcony.. If you have a car, there is hotel parking and the hotel is situated only 400 metres from the A3 exit ( signed Pompeii Est, Scafati).- ensure you get the correct exit. There are eating places close by but the hotel evening meal choice is to be recommended. We left some very expensive jewellery at the hotel by accident and the hotel staff were honest enough to retrieve it and keep it safe for us to collect - how refreshing!! Would stay again.

Room Tip: get one with a balcony, well worth the extra.
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  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 24, 2014 via mobile

The hotel is modern with bright colours. Our room was clean and had a balcony with electronic shutters that kept the room cool. The shower had multiple settings and there was a good selection of toiletries provided. Car park is large and secure. It is a 20 minute walk to the ruins and approx 15 to the centre/square.
The best thing is the staff who were really friendly, let us practice our Italian and provided guidance -though their food recommendations are only sister hotels so we went with tripadvisor recommendations!

Stayed June 2014, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
16 reviews 16 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed June 23, 2014

This hotel is located at a distance from the center and quite a long walk from the archeological sites and from the better restaurants. Our room was relatively large by Italian standards and had a balcony overlooking its beautiful grounds. Unfortunately, the toilette did not have a toilet seat and the bathroom window came off its hinges and almost fell on my daughter. When we complained, they offered to move us but to a much smaller room. Some of the staff was friendly and eager to please, particularly Ornella. However, if yo ask them to recommend a restaurant, they refer you to two affiliate restaurants. One is a food court style place with very mediocre food. The breakfast was limited and not at all fresh. The coffee was horrible which in Italy is inexcusable. All in all though, it is relatively inexpensive and a good value.

Room Tip: Don't ask for food recommendations from the staff as they will send you to their affiliate resta...
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  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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pompeiresort, Responsabile relazioni pubbliche at Hotel Pompei Resort, responded to this review, June 26, 2014
Dear Guest,
first of all I would thank you for the review posted on Tripadvisor. I'm sorry about some of the matters mentioned in your review.
Our staff following with concern the guests stay and we noticed that you had not shown disappointment on breakfast.
All windows have two types of opening, the traditional and wasistas so the windows could not fall.
Finally we required a toilet seat but unfortunatelly did not arrive at the right time.
We hope that this inconvenience has not interfered consistently on your stay with us.
All the staff of Pompei Resort will be more than honored to welcome you in the near future with all the greatest attention of our truly 4 star service.
kindest regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 7, 2014

Our trip to Pompeii was a golden wedding present from our sons, we had no idea what sort of holiday this would be! The hotel staff were friendly and helpful with transport, travel advice, where to go, how to get there and what to see. The general manager, Ornella Gramaglia, always had a bright smile and provided excellent service from early morning to late evening. She went the extra mile on every occasion even asking the manager of the ruins to have his staff search for my (sentimental value) sun hat and providing me with another when it was not found! The hotel was a longish walk from the Pompeii Scavi station but the quiet situation of the hotel and the peaceful view of the garden from our room made up for this. Our room was spacious, with a comfortable bed and a balcony with the imposing Vesuvius in the background. Everything in the hotel was spotlessly clean. A wide choice buffet breakfast was served by smiling staff at tables with crisp linen. We enjoyed staying in Pompeii as it was convenient to travel to Sorrento and onwards to the Amalfi coast and Capri and back to Herculaneum and Naples. There is a frequent train service in both directions which is reasonably priced but often crowded. There is plenty to see from the ruins in Pompeii and Herculaneum to the breath taking views of the Amalfi coast and Capri which we saw by bus and boat. We thoroughly enjoyed our stay at Hotel Pompeii Resort and I would recommend this hotel to family and friends.

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Granada, Spain
Top Contributor
88 reviews 88 reviews
22 hotel reviews
Reviews in 44 cities Reviews in 44 cities
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed June 1, 2014

Not the most ideal location if you are looking for characterful surroundings. I had requested a quiet room with a view and was not disappointed.The room was located on the upper floor and the last one on a very long corridor which was serviced by two separate lift points. It was spacious, with a very comfortable bed, a fair sized balcony with small table and chairs. The view from there overlooked cultivated plots with the ever present majestic Mt.Vesuvius dominating the background.We only spent one night there so sadly it was not possible to sample the "resorts". full advertised amenities. The general manager (Ornella I note from Diane C's write up) I agree was extremely professional and helpful. Being slightly hyper critical, I would make the comment that the shower cubicle was over the top in terms of massage jets etc. and rather on the small side for the larger people amonst us, The room decor was in need of a little TLC to repair and make more homely.
We arrived by train at the Pompei Scavi station around 6-00pm and there were no taxi's and hardly anybody around to arrange for one.. I would suggest that the hotel courtesy bus could and really should be available for such eventualities.
For the money it was excellent value, the rooms were clean. The breakfast was full of choices and well presented. All in all, it fulfilled our needs and I would recommend it to friends as a place to stay in Pompei.

Room Tip: Ask for room with Mt. Vesuvius view
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  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 30, 2014

Just recently returned from a four night stay and can recommend it. Although the ruins are a long walk from the hotel there is a courtesy bus but we were never able to use the service for the return to the hotel. The General Manager, Ornella Gramaglia stood out with her excellent service and always with a smile - a real asset to the hotel

Stayed May 2014, traveled with friends
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Pompei Resort

Address: Viale Unita d'Italia 16/A, 80045 Pompeii, Italy
Location: Italy > Campania > Province of Naples > Pompeii
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #2 of 23 Hotels in Pompeii
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Pompei Resort 4*
Number of rooms: 55
Official Description (provided by the hotel):
A 10-minute stroll from Pompeii's ruins, stylish and modern Pompei Resort offers a convenient location near the motorway, the main railway station and the Circumvesuviana line. A free scheduled shuttle takes guests to the town centre. The luxurious rooms are beautifully decorated and well-equipped, containing hydromassage showers and saunas as well as standard amenities. ... more   less 
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