It was our 2nd visit to the hotel and we were looking forward to it. We had book a standard room for our stay. We got a very large room on the ground floor. The room was dark and not very welcoming. Water was dripping from the air conditioning on the floor and I nearly fell over. It was repaired but the water came back, we called again to let them know. We went out and on our return the floor was covered with bits from the ceiling. I called again... they told us we will change room.. it will take 20mn.. 1 hour later we were still waiting... It was rather odd but no one at the reception desk was that friendly and that concerned. Before or after the issues. The room is not cheap and one would expect some customer service ! the night before we spent one night at JK Palace, it was 110 euros more expensive than the Tiberio but the service was just amazing. We went from one extreme to another which is a shame as the Tiberio is such a nice hotel, shame about the lack of customer service. And I forgot, same thing at the spa of the hotel ....
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- Also Known As:
- Tiberio Palace Naples
- Hotel Tiberio Palace