Our room had damaged wall corners, twelve non functioning wall switches, small wc/shower room with broken shower fittings/door, loose wc seat, wc flush panel missing from wall. Sitting on wc seat a danger from inadequate space can cause user to hit wall with head
No rich dishes as promised on website, just a croissant/jam, toast, small pot of yogurt, apples/tea and coffee. Breakfast is mean and almost non existant. Definitely not of hotel standard and not 3 star
Entering from the street which is permanently full of parked vehicles, into an old building through a large double door without disabled access, no indication of any existence of hotel, building porter tells us it is on first floor up stairs. Lift is available via payment of coins. We walk up to first floor and enter via electronically locked door into reception with 1 staff. Confronted with one room leading to small domestic kitchen/diner there are two branches of 4 rooms either side of reception. The kitchen/diner is smaller than you would expect to see in a one bedroom apartment. It had 3 tables and 6 chairs for a hotel which had 12 rooms on two floors and a potential total of 24 plus people staying each night. We had to queue for a minimal breakfast on two occasions because of the lack of space.
Although smoke detectors are evident within ‘hotel’ and two small fire extinguishers on floor, there are no fire escapes, no fire safety instructions, no fire hoses one would expect to be in any hotel. Building has no fire alarms, smoke detectors and no fire hoses. Any fire in other parts of the building could spread without the knowledge of ‘hotel’ residents. Building is not a hotel, it contains a mix of businesses and residential uses. An accountancy business occupied the other part of the 1st floor. A porter at the bottom is like a caretaker for the building and is no help to people visiting the hotel. I am 65 and my wife is 58 and our heavy luggage we had to lift up to 1st floor. The only help he offered on our arrival was to tell us we needed money to use the lift.There was no way of contacting reception to ask for help.
The door to reception is normally locked. On arrival we were given 3 keys. One for the room door, one for the reception door and one for the ground floor door to the building. Whilst in our room the only way to ensure privacy was to lock ourselves in. At night if we had to exit quickly(in event of fire) we would have to negotiate through three locked doors.
This is neither a hotel and not a 3 star standard or even one star. The so called ‘Hotel’ is grossly misrepresenting itself as one. It is also a potential death trap in case of fire, which although unlikely, is the reason why hotels are normally required to satisfy specific fire safety measures. As this building is not a Purpose built hotel and also very old, this may be the reason why the normal fire safety measures were not installed. That doesn’t of course explain why the ‘hotel’ owners haven’t even issued visitors with fire safety instructions that Hotels normally do.
All rooms including ours was next to reception and noise throughout day/evening was constant. Phone ringing, other residents coming/going, one member of staff arriving for work in morning to prepare breakfast, talking with other residents all caused a constant cacophony of sound that was far from relaxing.
One member of staff was on duty each day from 6.30am to 10.30pm approximately. This person was responsible for all cleaning/reception/breakfast preparation duties. On our first night I asked for an additional pillow and this was not supplied with no staff to ask. There was no minibar. On our checkout the staff member was a university student working part time and spending much of her time doing homework. I wonder if she had been trained in Hotel management and fire evacuation procedure? A receipt was not offered for payment tourist tax and was only given only when asked for.
Tourist information that hotels normally have were not available.
- Official Description (provided by the hotel):
- Schilizzi Hotel is an Art Deco Style Boutique Hotel; it is placed into an ancient 18th century noble palace and strategically located at a few steps from core areas of the Neapolitan business and the main historical and cultural places of interesting; within minutes you can get carried by the charm of the intricate city texture and trip through the history of the city of Naples. ... more less
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