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Casa Rubinacci

Cashmere
Cashmere
Cashmere
Lino
Tasmanian
Seta
vigogna
Naples
|
Rental Home – 
12 Bedrooms, 6 Bathrooms, Sleeps 20

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Reviews from our community

Date | Rating
  • English first
  • Italian first
  • Any
English first
Riccetta...
Naples, Italy
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
53 helpful votes 53 helpful votes
“Una costosa delusione!”
1 of 5 stars Reviewed April 30, 2012 for a stay in April 2012
Google Translation
3
people found this review helpful

Le suites Lino e Seta descritte con tanta enfasi, sono in realtà, appartamenti sporchi e trascurati. I danni prodotti dall’usura e dal tempo si potrebbero limitare con appositi prodotti per la pulizia e un pò di manutenzione.
Il sontuoso bagno ha nella realtà, muri e mobili scrostati, il marmo è offuscato da calcare e incrostazioni, dietro la porta a soffietto della doccia ho trovato i prodotti aperti e usati dagli ospiti precedenti. (Nel sito mancano le foto del bagno, ma allego le mie)Gli specchi enfatizzano la polvere stratificata, il corridoio della descrizione è solo disimpegno scalcinato; in cucina la parete dietro i fornelli è bisunta e i mobili malconci.
Rispetto alla dotazione indicata, mancano ferro e asse da stiro, non c’è traccia dell’aspirapolvere o della lavastoviglie, manca l’accendigas, le lampadine nelle lampade, il bagno è privo di ogni comfort dal banale gettacarte, al porta sapone, ad una luce adeguata; lo sciacquone funziona male, gli asciugamani forniti puliti, ma ancora bagnati. Ho espresso le mie riserve al referente, Sig. Monica che mi ha suggerito di trovare altrove un’altra sistemazione e ha imputato ad un vostro errore il prezzo di 900 euro per l’affitto settimanale, la tariffa applicata è stata di euro 1050. Pulizia e cortesia ignorate a casa Rubinacci! Un peccato che una struttura così bella ed elegante, degna delle mitiche sete Rubinacci, sia offesa da tanta incuria. Alla pessima ospitalità fa eccezione solo la gentilezza di Rosario.

1 of 5 stars Overall condition of the property 4 of 5 stars Bedding & mattresses
2 of 5 stars Kitchen & utensils 1 of 5 stars Bathroom cleanliness
2 of 5 stars Other facilities & amenities 1 of 5 stars Service
Liked best: la struttura della casa
Liked least: La mancanza di pulizia, di custumer care, di correttezza
Traveling group: With Friends
Your age range 35-49
Would you recommend this hotel to a friend?   No.
  • Would you recommend the location of this property?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Feb 7, 2013
..we are very sed to hear that, but we thank you becouse if this happen to either just one of our guest for any cause ..we must be more carefull next time to do not let this happen again...we are very sorry again and i really hope to see you one more time just to have a new review ..and to show that also bad comment can help to be always better...best regards
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Owner
Mariano R
Speaks English, Italian, French, Spanish
Listed since : Mar 2012
Response Rate: 55 %
Response Time: Within a day
Calendar Updated: 120 days ago
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