We had a one-night-stop in Naples during our holiday, and through their website we got the impression that Hotel Ideal was a good and cheap option. Our experience is that you get what you pay for:
1. Bad location
First of all, the hotel wasn't very easy to find. At the time we went there in May, the street in front of the hotel was a massive construction site, and we did not recognize the hotel entrance that looked so nice in the pictures, because it really didn't look anything like it. After getting lost a couple of times, and fighting our way through the chaotic traffic of Naples (never seen anything like it), we finally found the hotel entrance located in a worn out building between beggars and street vendors. We also had to take a cab to get to the nicer parts of Naples down by the port, so it wasn't centrally located as we thought. Our overall impression of the location is that it's noisy, dirty and dusty.
2. Bad service
When we finally got inside the hotel, the first thing that happened was that the two receptionists started fighting over what seemed to be a mistake in our reservation. They did not inform us about what the problem was, but kept arguing in Italian for what must have been nearly half an hour before we eventually got our room keys. We arrived about 4-5 o'clock in the afternoon, so naturally we expected our rooms to be ready when we got there. But when we had climbed the steep stairs up to third floor (no elevator!), only one of our rooms was ready. In the other room we found a cleaning lady changing the bed sheets, and she was far from finished. When the room was finally done, we noticed that there was no toilet paper.
The rooms were insofar ok considering the low costs, but the lack of service caused a lot of frustration.
3. Bad breakfast
After our one night in Hotel Ideal we were looking forward to the breakfast that was included in the prize. The sight that met us when entering the basement where the breakfast was served, wasn't exactly inviting. On every one of the plastic tables stood piles of dishes and leftovers - and there were not enough chairs for all of the tables, so we had to stand against the wall. The lady who seemed to be in charge stood behind the counter chattering with what must have been her friend. The food wasn't very impressive either, only slices of dry, white bread and bad jam.
Our conclusion is that this hotel looks nothing like the pictures, and the staff have a huge improvement potential as far as service goes. Because of the location, this hotel is certainly not for families with children, and elder people and people with back problems should not stay here as you have to drag your baggage up the narrow and steep staircase yourself.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.