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“Bad, but not as bad as it seems” 2 of 5 stars
Review of Prati Hotel

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Prati Hotel
3.0 of 5 Hotel   |   Via Cesare Rosaroll 4 | Principe Umberto Square, 80139 Naples, Italy   |  
Hotel amenities
Ranked #164 of 189 Hotels in Naples
Budapest, Hungary
1 review
“Bad, but not as bad as it seems”
2 of 5 stars Reviewed July 11, 2014

We booked this room through Hotwire, so we didn't know where we gonna end up. When we got the info we checked Tripadvisor reviews and we were kinda shocked where we gonna spend our nights.
Shabby, no hot water, a cockroach on the floor in the morning, and on the stairs, an elevator that is about die (screaming all the way up and down. Douglas Adams wrote about these types)...When we asked for a safe there was none.
But our room (nr25), was clean, had sunlight, a working airconditiner.
Although, It is very worrying that the young assistant downstaurs always seems kinda stoned and we have a feeling that anyone who comes in and says a random roomnumber would get a key from him. Hope that is not the case.
When we called Hotwire to help us or change our accomodation they were more then helpless. Calling the Hotel doesn't gonna change how it looks, in what condition it is, make the disgusting breakfast and coffee better, or stop the workers from hammering all day long from 7 Am.
But we payed 25Euros per night. What did we expect? :)

  • Stayed July 2014, traveled as a couple
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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213 reviews from our community

Traveler rating
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Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    2 of 5 stars
  • Rooms
    1.5 of 5 stars
  • Service
    2 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
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  • Spanish first
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English first
London, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 of 5 stars Reviewed June 2, 2014

I'm not a professional fusspot by any means but the Prati really does need to get its act together. Here for the sake of brevity is a list lof some of the problems we had with the Prati....
1) The toilet cistern broke so it was constantly flowing. I managed to tie it up to stop the noise because we were ready to go to bed but this meant we couldn't flush the loo
2) The hotel couldn't be bothered to fix the loo when I reported it the next day. We got home in the evening to find it just as we'd left it. We were leaving the next day so we thought what's the point.
3) The air-conditioning wasn't working and because downtown Naples is one of the world's most noisy cities it was annoying to have the window open
4) The breakfasts were the lamest effort imaginable - the coffee in particular was shockingly bad: it tasted like the instant coffee and chicory that we used to suffer in Britain in the 1970s
5) The whole place was extremely shabby and in a state of disrepair. (To be fair the beds were comfortable and the sheets got changed.)
6) The staff were weird/unapproachable/spoke little English. One was playing loud music in the lobby late at night, another was positively creepy, the other one failed to do anything about our broken loo
7) Well, I could go on but I guess I've put you in the picture by now

It's a mystery how anywhere could care so little for its guests - it almost felt like they were trying to scare you away. I don't bear the Prati any malice because we still had a good time in and around Naples despite the sheer awfulness of our accommodation. But I've learnt a lesson to always check the reviews before booking your hotel - I'd assumed that nowhere could be quite as bad as the more grumpy reviewers crack it up to be, but the Prati going by our experience really was the pits

  • Stayed June 2014, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
1 review
1 of 5 stars Reviewed May 30, 2014 via mobile

This hotel was horribly misrepresented on Travelocity. The rooms look nothing like the pictures they posted. Calling the room dirty would be generous. It looks like a room you rent by the hour. There was a couch with a bed comforter covering it in the hallway. The bathroom was dirty and leaking water. The closet door had a hole in it where someone punched it. The wood trim where the wall meets the floor has not been wiped down or cleaned in a few decades. The pillowcase had some holes in it so I flipped it over to find a giant tear on the other side. This hotel is not worth any price.

  • Stayed May 2014
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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St. Andrews, Scotland
Top Contributor
70 reviews 70 reviews
14 hotel reviews
Reviews in 21 cities Reviews in 21 cities
116 helpful votes 116 helpful votes
2 of 5 stars Reviewed May 28, 2014

Best thing, it's cheap, and we actually slept well - the only reason we stayed. (We were prepared to look elsewhere after belatedly reading the forums). The bed was clean & comfortable, the room was quiet apart from one night neighbours had a screaming fight....
The shower was shocking, dirty, the only time it got cleaned was when I cleaned it, although they did change the shower head for one marginally better than the original.
The people on the desk were friendly.
We did get clean towels every day, but they were the old fashioned thin kind.
The area was fun during the day, but I didn't like it at night, insisted on getting taxis home after a couple of nights.
We didn't try breakfast as we prefer caffe & brioche from a local bar.
We certainly wouldn't go back, but we loved Naples & will go to a different area next time.
Remember, you get what you pay for......

  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dublin, Ireland
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed May 19, 2014

I have travelled the world and stayed in some dodgy hotels but this had to be up there with the worst hotel I have ever stayed in. Filthy lobby , dodgy lift which also was filthy and the rooms ! !Could not take a shower as shower was so dirty that I was afraid of Legionnaires Disease. All the plugs were out of the walls with wires hanging loose, utterly dangerous. TV stand empty with wires hanging down Advertised WIFI in rooms at a charge of 2 Euro which was not available and probably did not exist. As for staff customers service , well it did not exist either, we were an irritant to them .How you can rate this hotel as a 3 star is completely beyond me and how as trip advisor you can have your logo on the door is beyond belief. Even by Naples standards this had to be seen to be believed. Low standards are bad enough but for an hotel to be dangerous is intolerable.

Room Tip: Do not use click.com and be very sceptical about trip advisors ratings
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  • Stayed May 2014, traveled with friends
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Surrey
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 30, 2014

Having read some of the reviews on here, we were luckier than most! We knew the area would be seedy + were not sure what to expect of the hotel. Arrived at 4pm, our room was not ready, we were told it would be in "30 mins", so hesitantly left our luggage + went out to explore the surrounding area, get our bearings. We only had a very short time in Naples + knew what we wanted to see. Returned 1hr later + were told our room would be ready in "30 mins". We gave them "30 minutes" + politely insisted on any room as we had our own towels - we were given a disabled room on the 4th floor - just messy and not yet cleaned/tidied up, so 'bearable' under the circumstances. 10 mins later the door opened + the cleaner was ready to clean - so be aware that the doors cannot be secured from the inside! Cleaner was polite enough + waited. We locked everything into our cases but unfortunately my boyfriend left out his toothbrush which got 'cleaned away' - a possible misunderstanding + not the end of the world. We had a good night out, the area is as expected + we were prepared for this. My boyfriend invested in 'security boxer shorts' + we felt confident knowing our passports + credit cards were 'well hidden'. The old town of Naples was 'buzzing' + there were lots of Italians milling around enjoying a drink, chatting and waiting for Pizzeria's to have space for them. A very pleasant contrast (completely different ambience) to the area around the Hotel Prati and Garibaldi station + somewhere we would return to in the future...unlike the Hotel Prati. We returned at midnight + requested our passports which night shift could not provide (which is perhaps a good thing for security reasons) - we were told we could retrieve them in the morning. We did not have a great night's sleep, the bed wasn't comfortable but I would say the room was clean enough. The noise outside was as expected considering the location. Their towels are more like tea towels but we had our own, so this didn't effect us. There was no hot water, so not ideal for anyone staying more than 1nt! The hotel is very old and neglected + the corridors and lift were not clean but this didn't effect us as it was just a bed for the night before an early flight back to the UK. We didn't bother with breakfast and retrieved our passports prior to leaving. All in all it was an experience we can laugh about but one we'd rather not repeat. Reading other reviews, we were very lucky - no mould in our bathroom but there was one socket hanging off the wall. The hotel desperately needs a lot of attention and there are many others that come more highly recommended - so do plenty of research before booking a room in Naples. We got off lightly...

Room Tip: Only saw one room so cannot comment
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  • Stayed March 2014, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lima
Senior Reviewer
9 reviews 9 reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed November 1, 2013

I was really disgusted at the showers. Moldy and stinking! Couldn't even take a shower cos i was so disgusted! Definitely not what booking.com shows in their pictures. I'm not kidding - I literally closed my eyes and put a tissue over my nose each time I went to use the toilet because the bathroom was so disgusting and stinky. Also the breakfast is just dry bread and terrible packaged pastries that looks like croissants but don't taste like croissants. I would never ever stay there again and don't advise anyone to stay there! what a dump!!

Room Tip: Please don't stay here if you like cleanliness! Disgusting and stinky bathroom.
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  • Stayed October 2013, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Prati Hotel

Address: Via Cesare Rosaroll 4 | Principe Umberto Square, 80139 Naples, Italy
Location: Italy > Campania > Province of Naples > Naples
Amenities:
Bar / Lounge Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service
Hotel Style:
Ranked #164 of 189 Hotels in Naples
Price Range (Based on Average Rates): $
Hotel Class:3 star — Prati Hotel 3*
Number of rooms: 43
Reservation Options:
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Also Known As:
Prati Hotel Naples

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