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“Sadly, disappointed.” 2 of 5 stars
Review of Pinto-Storey Hotel

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Pinto-Storey Hotel
3.0 of 5 Hotel   |   Via Giuseppe Martucci 72, 80121 Naples, Italy (Chiaia)   |  
Hotel amenities
Ranked #49 of 189 Hotels in Naples
Vancouver, Canada
Senior Contributor
22 reviews 22 reviews
17 hotel reviews
Reviews in 18 cities Reviews in 18 cities
11 helpful votes 11 helpful votes
“Sadly, disappointed.”
2 of 5 stars Reviewed November 15, 2013

This hotel has so many things that could be great. The building itself is very charming, we loved the architectural features, the antique elevator, high ceilings and lovely moldings. The location right across the square from the metro station was perfect and the area has lots of nice shops and restaurants, a short walk away from the waterfront.

Unfortunately, there are as many negatives as positives. As other reviewers have mentioned, one of the desk clerks is unfriendly and rude, which was unfortunately our very first impression of the hotel (other staff were fine). We booked a special rate on their website but when we got there we discovered that the special rate did not include such basics as air conditioning and wifi (both of which had been available at no charge in every other B&B and hotel we stayed in during our 5 weeks in Europe, many of which were much less expensive that the Pinto Storey). These items were available for an extra charge, of course. Also, if our room was typical of their guest rooms, they really need to do some basic maintenance. The wallpaper had 8" - 10" tears in it with the edges hanging down, the walls themselves had patches of mold, and the bathroom was quite dated with one of those flimsy shower curtains that "almost" tucks inside the shower curb, but not quite, so that the water gets all over the floor. Breakfast was one of the most disappointing in our travels as well - a small piece of cake and a croissant, tasty enough if you don't mind eating dessert for breakfast (the juice was also kind of odd and we never did figure out what it was). The coffee was good, though. The neighborhood is very nice and we enjoyed the walk over to the historic area, but be warned that it takes about 40 minutes at a very quick pace. However, the metro is right there is if you're not a walker it is easy to hop on the public transit. Our room was quiet enough when we closed all the windows, even though it was a holiday weekend and the streets were quite noisy. We also had booked a room that had a french bed, which we had no idea what that is. In case we aren't the only ones out there who are not familiar with these beds, they are very small - somewhere between an old fashioned "standard" bed (in North America at least) and a single. Plan to be cosy if you don't remember to ask for a larger bed!

Basically, we just felt like they are losing out on an opportunity to offer a really nice hotel experience. With a little basic maintenance, some staffing adjustments and a piece of fruit and a boiled egg at breakfast, we would have given it 5 stars for sure.

Room Tip: Book a room with a large bed and make sure the rate includes wifi and air conditioning if these item...
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  • Stayed November 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PintoStoreyHotel, Direttore at Pinto-Storey Hotel, responded to this review, November 19, 2013
Dear customer, we are sorry to hear that your stay at our Hotel wasn't satisfactory, but from what we read, for example with regard to the type of room you have booked, type of breakfast, Wi-Fi not free... We certainly believe that you didn't read right all information and descriptions on our website. Probably the reason has been the very special price in offer: only 61,20 at night for 2 people in November!

Therefore, in order to be not disappointed in the expectations, it is better to adviser the readers to read before to book what an Hotel offers that ask for a bigger bed... Because if a room type is less expensive than another there will be a reason! ;)

Oscar di Nocera
Direzione & Marketing Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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211 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
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English first
Yellow Springs, Ohio
1 review
5 of 5 stars Reviewed November 10, 2013

This is second stay in this hotel. Very nice location. First trip we drove, this trip came in by train. Easy to arrive by metro. Friendly staff. Opened breakfast early for us so we could catch the car they arranged for us to go to train.

  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Raleigh, North Carolina
Senior Reviewer
8 reviews 8 reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed October 17, 2013

Nice hotel in a safe area and also conveniently located around the corner from the Amadeo metro stop. One of the gentlemen at the reception desk was very cool and unfriendly. The rest of the staff was very helpful and friendly. There was supposed to be wifi but when we asked, we were told "the internet was broken." The breakfast was Neopolitan pastries which were very good, but it would have been nice to have a non-sweet option. The coffee was excellent. All in all it was a pleasant experience.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Lake Country, Canada
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 13, 2013

we recently returned from three weeks in italy. we overnighted at the pinto storey hotel in naples.
we arranged for a car transfer service through the hotel to pick us up at the naples main train station. the hotel has an excellent location to shopping, the pedestrian plaza and the palace and is very accessible to the metro which was two stops from the archeological museum. we had a spacious room on the 5th floor with a small balcony and excellent views of the bay. the bathroom was large with a window overlooking the bay. breakfast was included in the room rate and was a
generous continental breakfast. The hotel reception is on the 4th floor of a multi use building. There is an elevator on the main floor. the reception staff were very helpful. we would recommend this hotel for a stay in naples.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
london
Contributor
19 reviews 19 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed October 12, 2013

We stayed in pinto story hotel for one night in September. I would say our overnight stay here summed up Naples quite well... It was ok, but the staff were very odd.

For those who choose to work in the service industry the guy at reception was very frosty and unwelcoming.

Breakfast was chaotic - set in a tiny, cluttered area with used plates and leftover food sitting out on the tables everywhere despite customers waiting for breakfast. Also a set breakfast that was not tasty other than the chocolate cake. Toast and butter would have been nice.

Overall ok if you're just stopping over, but for us, Naples / this hotel was the low point of an otherwise good holiday in Italy!

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dublin
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 11, 2013

Nice hotel, nice area, pleasant staff. Metro Amedeo located in Piazza Amedeo (just at end of Via Martucci) along with a taxi rank. There is a funicular railway around the corner which goes up into a nice shopping area.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Skovde, Sweden
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 11, 2013

We stayed 3 nights at Pinto-Storey hotel at the end of July. Our room was big, comfortable and very clean. The location was good, close to a metro station and to a taxi stand. It seemed like a very safe area and it was close to the sea. The building in itself is very charming.
The breakfast was very tasty. Good coffee (not the machine-made!) and good quality cakes and croissants.
The front desk was only staffed during certain hours so it was sometimes difficult to get information. The person who served breakfast was very pleasant and Ahmed who sometimes worked in the reception was very service-minded and helpful.
All together, a very nice hotel that we can really recommend.

Stayed July 2013, traveled as a couple
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Additional Information about Pinto-Storey Hotel

Address: Via Giuseppe Martucci 72, 80121 Naples, Italy
Location: Italy > Campania > Province of Naples > Naples > Chiaia
Amenities:
Free Breakfast Room Service Shuttle Bus service
Hotel Style:
#27 Business Hotel in Naples
Price Range (Based on Average Rates): $
Hotel Class:3 star — Pinto-Storey Hotel 3*
Number of rooms: 16
Official Description (provided by the hotel):
The Pinto-Storey Hotel is to be found in a beautiful liberty building at the City center in the heart of Chiaia, which located between the Ancient Center and sea side road, one of the most exclusive and elegant parts of Naples.Spread out over two floors in the building, the 4th and 5th, the Pinto-Storey welcomes its guests with a warm, familiar atmosphere, an impeccable service and a friendly environment.Soundproofed rooms fitted with a wide range of comforts. ... more   less 
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Also Known As:
Pinto Storey Hotel Naples

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