We stayed at the HE for 7 nights and were pleasantly surprised by how much we loved Naples! The hotel is located within walking distance of many great areas, with eating, drinking and shopping and also walking distance to the port for access to hydrofoils to the islands. We were lucky to have a sea view with a lovely little balcony perfect for drinking an evening glass of Prosecco before heading out to dinner. The view was perfect for watching people, and for watching the cruise ships pull in and out of port or just gazing at the bay of Naples.
The room itself was nicely decorated with high ceilings. The a/c worked very well which was a welcome relief after days spent walking in the sun. The bathroom was spacious enough with HE branded amenities. The biggest problem however was the lack of a shower door or curtain. The water from the shower splashed all over the marble tub and floor making it treacherous to get in and out. We ended up placing a bath towel on the floor as a safety precaution. It would be impossible for anyone either elderly or lacking mobility to shower safely.
Housekeeping services were top notch. We came and went at many different times of day and never once came home to a dirty room.
Breakfast on the rooftop terrace was lovely. We enjoyed the numerous Italian pastries, fresh mozzarella, fruits and breads. We also enjoyed mimosas and fresh cappuccino every day. The service was adequate although we wanted a second cup of coffee on many mornings and gave up trying. One thing to mention is that breakfast was included for us as a part of our SPG Platinum status and had we paid the nearly 40 Euro price we might not have been as satisfied.
The front desk staff was friendly and made dinner reservations for us on a few occasions. I would agree with other reviewers when they say the door men watched them carry their bags up the stairs. Many times I opened my own door with a door man standing just inside it. This is a hotel pet peeve of mine but this property was so great otherwise I couldn't let it bother me.
Wi-Fi was also included free of charge with our Platinum status. When it worked it was fine but it seemed to go in and out and if I was doing anything other than Facebooking it would have been difficult to deal with. :)
We ended many a night with a glass of Strega on the rooftop and found the view, the drinks and the bartender to be spectacular. Try a Brandy Alexander, you won't be disappointed!
It was a wonderful stay at the Hotel Excelsior. We enjoyed our balcony, the rooftop breakfast and bar, the excellent housekeeping services, the friendly front desk, the beautiful view and location. Naples in our opinion is a hugely underrated city and we can't wait to visit again.