This was my fourth time at the palazzo. We have been to ischia 4 times in the last two years and always stay at the palazzo before returning home. We were lucky enough to get a room with a big balcony the first time we stayed so when we arrive we always ask if there is such a room available. So we were delighted to get this type of room again this time. We love everything about this hotel. The rooms are lovely and the beds so comfy. The courtyard is a great place to enjoy coffee or an aperitivo before heading out for dinner. We have only had breakfast once and it was very good but not worth the extra unless it is included in your room rate. The staff at the palazzo have always been very friendly. I think the negative reviews regarding the area the hotel is in are not justified. Yes it may not be the prettiest part of naples but I have never once felt threatened whilst walking about in this area. As we were catching an early train out of naples we asked the hotel what a taxi to the station would cost (5 min journey). They said 8euros as the fares are all fixed in naples. Upon arriving at the station the driver asked us for 15euros which we paid. I knew that you should always confirm the cost before getting into a taxi as taxi drivers are notorious for trying to rip off tourists but I didn't so we felt quite angry that this had happened. I contacted the hotel to inform them of this and I received an immediate reply saying that they took this issue very seriously and had reported the driver to the taxi company.
The palazzo is a great hotel and the staff are excellent and although this soured our stay this time we will most definitely return the next time we are in naples.