- Comfortable bed.
- Nice design, clean, and quiet room.
- Fridge in the room.
- Working AC.
- Polite staff. They respected our "do not disturb" sign.
- They charged 7 euro per stay for the internet. In M Gallery Venice, you can use it for all devices with just that one-time 7 euro, but here they charged 7 euro for each device!!! The internet itself wasn't that fast. Complete rip-off.
- The location was not that convenient. It was close to the historical area, but quite far from the metro station or Napoli Centrale train station. You can walk from/to Napoli Centrale only if you travel light, but not with two big suitcases. Also, it is located in a shady neighbourhood. It was scary to walk around when it was dark outside. We saw a bus stop right in front of the hotel, but the front desk said there was no bus to go to Napoli Centrale from the hotel.
- They kept telling us they could provide us taxi to the airport for only 16 euro flat fee. We finally agreed to use it and confirmed about 3-5 times with the front desk that it was really just 16 euro. Once we got there, the taxi driver charged us 20 euro because it was before 7 am. The front desk never informed us that there was extra charge for early morning. It could have been the driver trying to cheat us. The hotel should have made an arrangement with the taxi company; something like the guests pay the hotel for that ride fee, and the hotel would transfer the payment to the taxi company. That was there was no way the driver could cheat the guests.
- Other than the internet and the location, the room was great actually. If you will be driving a car, staying here might not be a bad idea. But for us, since we always take public transport, most likely we won't come back here anymore. We'll look for another hotel which was closer to Napoli Centrale or other metro station.
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- Also Known As:
- m Gallery Palazzo Caracciolo Hotel Naples