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“Luxurious hotel but our experience wasn't great” 2 of 5 stars
Review of Palazzo Caracciolo Napoli - MGallery Collection

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Palazzo Caracciolo Napoli - MGallery Collection
4.0 of 5 Hotel   |   Via Carbonara 112, 80139 Naples, Italy (Pendino)   |  
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Hotel amenities
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Ranked #12 of 188 Hotels in Naples
Jakarta, Indonesia
Top Contributor
58 reviews 58 reviews
18 hotel reviews
Reviews in 20 cities Reviews in 20 cities
20 helpful votes 20 helpful votes
“Luxurious hotel but our experience wasn't great”
2 of 5 stars Reviewed August 29, 2013

Pros:
- Comfortable bed.
- Nice design, clean, and quiet room.
- Fridge in the room.
- Working AC.
- Polite staff. They respected our "do not disturb" sign.

Cons:
- They charged 7 euro per stay for the internet. In M Gallery Venice, you can use it for all devices with just that one-time 7 euro, but here they charged 7 euro for each device!!! The internet itself wasn't that fast. Complete rip-off.
- The location was not that convenient. It was close to the historical area, but quite far from the metro station or Napoli Centrale train station. You can walk from/to Napoli Centrale only if you travel light, but not with two big suitcases. Also, it is located in a shady neighbourhood. It was scary to walk around when it was dark outside. We saw a bus stop right in front of the hotel, but the front desk said there was no bus to go to Napoli Centrale from the hotel.
- They kept telling us they could provide us taxi to the airport for only 16 euro flat fee. We finally agreed to use it and confirmed about 3-5 times with the front desk that it was really just 16 euro. Once we got there, the taxi driver charged us 20 euro because it was before 7 am. The front desk never informed us that there was extra charge for early morning. It could have been the driver trying to cheat us. The hotel should have made an arrangement with the taxi company; something like the guests pay the hotel for that ride fee, and the hotel would transfer the payment to the taxi company. That was there was no way the driver could cheat the guests.

Verdict:
- Other than the internet and the location, the room was great actually. If you will be driving a car, staying here might not be a bad idea. But for us, since we always take public transport, most likely we won't come back here anymore. We'll look for another hotel which was closer to Napoli Centrale or other metro station.

  • Stayed August 2013, traveled as a couple
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MONIA A, Responsabile relazioni pubbliche at Palazzo Caracciolo Napoli - MGallery Collection, responded to this review, September 2, 2013
Dear Guest,
first of all we thank you for your comment that give us the opportunity to apologize and at the same time give us the occasion to make clear your inconvenience with the taxi driver.
As you correctly told, we have an arrangemet with the taxi company , becouse we try to "protect" in this way, our guests and guarantee them to avoid and never meet these possible kind of problems. We would like, infact, to reassure you, we have already put in place the necessary measures being guest's satisfaction and safety , our first aim. For that, we appreciate the time you took to share your concerns as it give us the opportunity to act and immediately take action on these disagreeable situations.
We really do hope to have a future chance to regain your totally confidence in a next stay at Palazzo Caracciolo and we sincerely thank you for your nice comment about your stay in our Hotel, especially for our comfortable rooms and beds.

Best regards
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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SW19
Top Contributor
53 reviews 53 reviews
10 hotel reviews
Reviews in 19 cities Reviews in 19 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed August 28, 2013

A glorious luxury hotel in the centre of Naples. Everything required by a holidaymaker is provided by this quality hotel to a high standard. At first glance it looks like an art gallery due to the slick design. A short walk from Napoli Centrale but the only down side is that it is in a part of Naples that doesn't make one feel safe outside. A shame as this is a well organised and well managed quality establishment and if like us you are going from here to the airport ask the concierge for the limo service at 16 euros and don't bother running the gauntlet of pickpockets on public transport.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MONIA A, Responsabile relazioni pubbliche at Palazzo Caracciolo Napoli - MGallery Collection, responded to this review, August 29, 2013
Dear Guest,

Thank you for taking the time to post your comments regarding your most recent stay in our hotel.
We are really grateful for your kind words of appreciation, which encourage us to keep up our efforts, ensuring the service we provide always meets your expectations. Regarding the area in which our hotel is located, as you noticed, we are in the heart of the city at few minutes from the oldest churches and Museums that you can easly get by walking without any more particular dangerous than you colud find in other cities.
We really thank you again and do hope to have the pleasure to host you again in a next future.
Best regards
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London, United Kingdom
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed August 28, 2013

Not to far from the airport and walking distance to the Capri Island boats, main town. The area is not very charming at night with dirty bin bags over the streets nearby and hookers. But we hired a car on the 2nd day of the trip which gave us better mobility to explore the Amalfi Coast. The rooms were big and clean and there was a lovely center courtyard to enjoy the hotels architecture.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Oxford
Contributor
18 reviews 18 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed August 28, 2013

Can quite happily recommend this hotel to anyone staying in Naples. The decor is clean and modern, the room was a good size and the bathroom was spotless. Breakfast is excellent as well. Two minor gripes - 1)No free internet! Come on this is the 21st century! 2) The minibar fridge didn't work. Not major but Naples in summer is hot and a cold drink in the room would have been nice.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong
Senior Contributor
48 reviews 48 reviews
36 hotel reviews
Reviews in 26 cities Reviews in 26 cities
72 helpful votes 72 helpful votes
3 of 5 stars Reviewed August 27, 2013

I took a taxi from the airport. The ride took approximately 20 minutes and cost 25 euros. Upon my arrival at the hotel, I was greeted by friendly staff with excellent command of the English language.
The hotel was nice. However, it was not in a very good location. The hotel’s Wi-Fi was not included in the room price, quite expensive and unstable. The room was not very clean. There were a lot of black marks on the wall that needed to be painted over. There were no amenities in the room. Furthermore, there was no turn down service in the evening.
Breakfast was spectacular with plenty of choices. However, for the quality of food served, dinner service was very expensive. As there are many restaurants within a 10-minute walk from hotel, I would recommend eating outside.

  • Stayed August 2013, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Hague
Top Contributor
67 reviews 67 reviews
22 hotel reviews
Reviews in 34 cities Reviews in 34 cities
80 helpful votes 80 helpful votes
5 of 5 stars Reviewed August 20, 2013

The Palazzo Caracciolo is a beautiful, clean (in stark contrast to the city), modern and elegant hotel. The beautiful Palazzo has been cleverly modernised to make it fit-for-purpose as a hotel without compromising the historic facade or charm. At walking distance from both the station and the historic sights the hotel is very conveniently located. Excellent service, was particularly happy that housekeeping helped find a lost item in the room minutes before departure. We did not eat breakfast in the hotel as at 18 euro p.p. I thought it was rather expensive for Italian standards and I prefer a cafe cornetto at a bar in the morning. That said, the terrace where breakfast was served seemed absolutely charming. Rates were more than reasonable, frankly I was pleasantly surprised at how lovely the hotel was.

If I had to suggest an improvement it would be Wifi access in all rooms. Although the stand-alone computers for public use were more than convenient, free Wifi in the room would befit a hotel of this excellent standard.

All in all I would definitely recommend this hotel and would be happy to stay here again at a next visit to Neples.

  • Stayed July 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Palazzo Caracciolo Napoli - MGallery Collection

Address: Via Carbonara 112, 80139 Naples, Italy
Phone Number:
Location: Italy > Campania > Province of Naples > Naples > Pendino
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#3 Business Hotel in Naples
#6 Family Hotel in Naples
#7 Luxury Hotel in Naples
#10 Romantic Hotel in Naples
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Palazzo Caracciolo Napoli - MGallery Collection 4*
Number of rooms: 143
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Also Known As:
m Gallery Palazzo Caracciolo Hotel Naples

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