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“Luxury in Naples” 4 of 5 stars
Review of Palazzo Caracciolo - M Gallery Collection

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Palazzo Caracciolo - M Gallery Collection
4.0 of 5 Hotel   |   Via Carbonara 112, 80139 Naples, Italy (Pendino)   |  
Hotel amenities
Ranked #7 of 193 hotels in Naples
Dunblane, United Kingdom
Senior Contributor
48 reviews 48 reviews
19 hotel reviews
Reviews in 23 cities Reviews in 23 cities
55 helpful votes 55 helpful votes
“Luxury in Naples”
4 of 5 stars Reviewed August 4, 2012

Spent 2 nights here in May with a friend. What an amazing building. We had a room with a large terrace overlooking the main coutyard which was beautiful. The communal areas are lovely too with some amazing artwork. The staff were all very friendly. The breakfast room was nice and you could sit outside but the range of food wasn't great but more than adequate. Many people have commented on the location but we never felt threatened as there were always many people about. It was a bit unerving when we first arrived to find a concierge and several security guards standing infront of the main entrance. I love Naples - yes it's not as pretty as many other Italian cities but it has a great feel, is great value for money and you can get to so many other places from Naples like Pompeii, Sorrento and my personal favourite Ischia. We payed £60 a night and I can't think of anywhere else I have been where you could get this standard of hotel for that money.

  • Stayed May 2012, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (79)
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Brazil
Contributor
17 reviews 17 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed July 31, 2012

just one night on our way to Capri.

beautiful place. great mix of pld and new.

rooms not really big but very cozy and super clean.

great staff, very helpful. the concierge arranged a small tour and transportation for our group of 12.

would stay there again!

  • Stayed July 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
35 reviews 35 reviews
15 hotel reviews
Reviews in 21 cities Reviews in 21 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed July 30, 2012

We stayed here on our first night in Naples, arriving on a late flight and liked it so much we stayed there again on our last night before going out on an early flight. Its perfectly placed for the airport (20min, €15 in a taxi from the hotel, c.€25 to it from airport). The hotel is also perfectly located for exploring the Centro Storico too. Its a beautiful old building that has been sympathetically restored. Rooms are modern, immaculately clean and quiet with good air conditioning.
Service can be a bit slow in the bar restaurant, but just relax and enjoy the surroundings, it will come. On our last night they had a string quartet playing in the courtyard, which was so atmospheric.
We also ate dinner in the restaurant, despite neither of us being big fans of hotel restaurants we were very pleasantly surprised, it was a very good meal and not too expensive either. Similarly breakfast was good (great coffee!!!) and cost us €16 for two (including many refills....)

The hote staff are very helpful indeed. Eg On arrival they spotted my husband's Rolex and advised he removed it if we were going out as they were being particularly targeted in Naples. A bit disconcerting, but that's Naples and we'd rather we were forewarned.

And all this for £68 a night through Expedia. Seriously. We couldn't fault our stay, the price is a bonus.

Room Tip: Try to get a room overlooking the central courtyard (much nicer view). Photos of some of the suites...
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  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Prague, Czech Republic
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed July 28, 2012

this is a great hotel. we stayed two nights which was fine to explore the main city monuments but if you could spend more days, do it. hotel is clean, modern, luxurious. location is good if you wanna be close to the historic centre, a bit far away from the modern city centre but there is a free shuttle bus.

rooms have small balconies, big windows are oriented either to the inner garden or the street. the hotel staff is extremely friendly and helpful. we would definitely come again.

small tip: dont visit the madre modern art gallery which is in the same street- because the lack of money, half of the gallery is closed, the rest is open but cant offer anyting special.

Room Tip: there are three floors, all the basic rooms are the same, so you just need to decide if you wanna be...
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  • Stayed July 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Noida, India
1 review
5 of 5 stars Reviewed July 26, 2012

It was beyond expectation. Enjoyed the stay thoroughly. I had not known about this MGallery branding so far. I had stayed at the Continental Hotel in Zurich last summer with my family and that was by far one of my most memorable experiences at Accor. Now I know why.. that was also an MGallery hotel. Looking forward to my next visit keenly. I wish you are there at more places.

  • Stayed July 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Arlington, Virginia
Senior Contributor
34 reviews 34 reviews
32 hotel reviews
Reviews in 32 cities Reviews in 32 cities
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed July 25, 2012

this hotel stands out on the block because it is so nice and modern and the neighborhood is hectic and a bit rundown, but we were glad we stayed here instead of at the port. the area grew on us as it feels very alive and the hotel was close walking proximity to a bunch of great pizzerias (da michele and those on via tribunali). there is a free shuttle to the port, but it is infrequent and we ended up taking a cab which cost about 10 euros. i think it is actually walking distance if you choose. the staff was friendly and generous in letting us check out late at 2 p.m. at no charge as we wanted to squeeze in a visit to pompeii in the morning and get back and shower before heading out on our afternoon train.

  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Jose, California
Top Contributor
72 reviews 72 reviews
22 hotel reviews
Reviews in 42 cities Reviews in 42 cities
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed July 25, 2012

We stayed here for two nights and enjoyed our stay. Our room was well appointed, clean and comfortable. Lobby area makes you feel good when you enter the property. The hotel is on the edge of old town and several major attractions (like the Duomo, National museum, and Naples's pizzerias!) are all within walking distance. The main train station is a 10-15 minute walk as well. Staff was friendly, and helped us with restaurant recommendations. Wi-Fi service was little flaky, but they did not charge me when I pointed this out to them. Will definitely stay there if I am back in Naples.

  • Stayed July 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Palazzo Caracciolo - M Gallery Collection

Also Known As:
m Gallery Palazzo Caracciolo Hotel
m Gallery Palazzo Caracciolo Hotel Naples
Address: Via Carbonara 112, 80139 Naples, Italy
Location: Italy > Campania > Province of Naples > Naples > Pendino
Amenities:
Business Center with Internet Access Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Business Hotel in Naples
#3 Luxury Hotel in Naples
#7 Family Hotel in Naples
#13 Romantic Hotel in Naples
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Palazzo Caracciolo - M Gallery Collection 4*
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