We had a terrible experience here. Our confirmation email said check in starts at 2pm. After travelling to the hotel for 3 hours and arriving at 240pm, no one was at the hotel and the building was locked. We had to stand outside in a grubby alleyway for 30 minutes, until by chance another resident of the building let us inside. The hotel door was of course locked, and no one was answering either of the 2 phone numbers given to us. We waited inside the building for a further 30 minutes, very stressful! Eventually someone arrived- but he barely even greeted us and did not apologise- when we questioned him about being locked out, he said he knew nothing, he didnt even work at the hotel... he didn't speak much English- but did give us a room key, then left immediately. We had booked a superior double room- but the room we were given was a twin room with no charm and absolutely no decoration- their website was very misleading. The bathroom was dusty and the fabric headboards of the bed were stained. Obviously, we were not impressed. In the morning there was no hot water for the shower, and this was at 630am. We saw no staff members at the hotel, until 745am the following morning, when we were checking out. When we complained about the lack of service, being locked out, wrong room, cold water- we received no apology and had to speak to a rude person on the telephone to request compensation. After an unsatisfying conversation, we were told to pay 100 euros instead of 120 euros as booked- we felt this barely made up for the terrible service and basic room- not good value for money even with the money off. Do not stay here- it's not worth the risk!
- Official Description (provided by the hotel):
- B&B Portalba Relais in Naples is a true luxury bed & breakfast in the historic center of Naples. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, HostelBookers, Travelocity, Olotels, Venere, Hotels.com and Asiatravel.com Holdings so you can book your Portalba Relais reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.