Naples is a very chaotic, noisy place, but this hotel is a nice retreat from that. It is in the Spanish Quarter, which isn't the nicest area of Naples, but definitely gives you a feel for the locals. Located in the historic centre, it was an easy walk to the train station and local attractions. We never felt unsafe walking around, but the hotels surroundings are gritty. Lots of piled up trash and grafitti everywhere, but that seems to be par for the course for Naples...every building and monument is covered with grafitti from the ground to about 20 feet up!
The hotel is modern and clean, but the bed was very hard. The free wifi was inconsistent. We could never get a signal in our rooms, and down in the lobby and the bar it was spotty at best, which was very frustrating. If you absolutely need wifi, keep that in mind before booking.
The front desk staff was fine but not overly friendly. The bar staff was the best...Tony and Salvatorre were so friendly and gave us a lot of wonderful recommendations on places to eat and things to see. Every time we went to the bar we received a plethora of delicious snack with our drinks. They are the primary reason I give this hotel 4 stars instead of 3.