Year after year we see this once upon a time very nice hotel getting more and more neglected.
Carpet at rooms not well vacummed so it's dirty at corners and near walls. Terrible smoke scent at rooms, bed clothes, sheets and pillows.BUTat every door one can read: "DO NOT SMOKE" so the real problem is that guests did not respect it at all. We know that its a problem of education of the guests and its dificult to change a paradigm of a whole region concerning not smoking inside hotels but one might always try to preserve what its good. We talked to concierge about all these issues. Concierge staff said they understood our concerns and they will forward it to management. Concierge staff continues working very well!
Please management bring back San Mauro to the high level four stars hotel it used to be!
Thank you guys!
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