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“Great Hotel, dont be misled by other reviews” 4 of 5 stars
Review of Villa Brunella

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Villa Brunella
4.0 of 5 Hotel   |   Via Tragara 24, 80073 Capri, Island of Capri, Italy   |  
Hotel amenities
Ranked #11 of 41 Hotels in Capri
Certificate of Excellence 2014
Barnsley UK
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
40 helpful votes 40 helpful votes
“Great Hotel, dont be misled by other reviews”
4 of 5 stars Reviewed August 5, 2005

We stayed here for 4 nights in July 2005 and were very happy with the Hotel. Before we arrived we asked them to arrange a taxi from Naples airport to the ferry, a taxi in capri and our luggage transferred. They told us this would cost 100 euros each and the arrangements went like a dream. Admittedly this is expensive but i understand this arrangement and charges are normal in Capri. On a general note EVERYTHING is expensive in Capri. We had a junior Suite just below the reception area and, whilst expensive, i would recommend these rather than the rooms on a lower level. We had a fabulous terrace with a table, chairs, sunbeds and umberellas. There are some smaller rooms on a lower level, poor views and LOTS of steps to walk up. The Hotel is a good 10 minutes walk into town and there is no vehicle access so you have no choice. Capri town is a lot better to stay than anywhere else on the island we visited. We found the hotel staff to be very helpful and their restaurant was very good. The poolside restauant for breakfast is not as good. The continental breakfast is barely adequate with orange juice, eggs, fruit etc only available at extra cost. Overall we had a great time and, whilst expensive, would stay here again.

  • Stayed July 2005
    • 3 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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204 reviews from our community

Traveler rating
    156
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
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English first
A TripAdvisor Member
1 of 5 stars Reviewed July 10, 2005

I would not recommend anyone stay in this hotel since the staff is a bunch of scam artists who are completely dishonest. We rang the hotel to discuss our arrival and they told us someone would be at the port to take our luggage. When we arrived a man was there who took all our bags and told us to take the cable car up the hill and walk to the hotel where our bags would be delivered in 20 minutes. We asked him how much it would cost and he told us it was included in the hotel.

When we arrived at the hotel there was an American couple in a heated discussion over luggage with the front desk but we were not sure what it was about. We soon found out.

Upon checkout the next morning 84 euros had been added to our bill which we were told was our luggage portage one way! It was 14 euros/bag and we had 6 bags although 3 of them were hand luggage, including one tiny shopping bag. We protested but the hotel staff did not care. They informed us that it would cost us 5 euros / bag upon departure later that day to take the bags into the main piazza and another unknown fee for the taxi to take the bags from the piazza to the port. We informed them we would carry them ourselves. Upon return to the hotel to collect our bags, I saw a porter wheeling our luggage down the street! We stopped the man and made him return the bags to the hotel but we wondered how we would have ever caught up with our bags again since we had no idea where they were taking them to.

It is common to have assistance with your luggage in Capri and had we been told the cost we would have let them take 2-3 of our bags and dealt with the simple hand luggage ourselves. It was only because they said all bags were included with the price of our hotel did we permit them to take them.

The Villa Brunella does have an amazing view of Marina Piccola but you can stay in another hotel for the same price where you do not have to deal with deception!

  • Stayed July 2005
    • 1 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Villa Brunella

Address: Via Tragara 24, 80073 Capri, Island of Capri, Italy
Location: Italy > Campania > Province of Naples > Island of Capri > Capri
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool
Hotel Style:
#9 Luxury Hotel in Capri
#11 Romantic Hotel in Capri
#18 Family Hotel in Capri
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Villa Brunella 4*
Number of rooms: 20
Official Description (provided by the hotel):
In the most beautiful residential street - Via Tragara - which runs up to the Faraglioni that's where you'll find the Hotel Villa Brunella and its restaurant, Terrazza Brunella, an unbeatable combination of elegant decor, polished service and the warm welcome only a family-owned hotel can offer. ... more   less 
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Also Known As:
Villa Brunella Hotel Capri

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