We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Off it's game, with off squid !” 2 of 5 stars
Review of Pulalli Wine Bar

Pulalli Wine Bar
4 Piazza Umberto I, 80073 Capri, Island of Capri, Italy
39 081 837 4108
Website
Improve this listing
Ranked #7 of 110 Restaurants in Capri
Cuisines: Italian
More restaurant details
Restaurant details
Good for: Romance, Local cuisine, Special occasions
Dining options: Breakfast/Brunch, Dinner, Reservations, Delivery, Late Night
Manchester, United Kingdom
Senior Contributor
25 reviews 25 reviews
15 restaurant reviews
Reviews in 19 cities Reviews in 19 cities
11 helpful votes 11 helpful votes
“Off it's game, with off squid !”
2 of 5 stars Reviewed October 9, 2012

i saw that the last review, written on 6th October, was bad, but thought it may be out-weighed by all the good ones. So we went for a meal tonight. My husband ordered the calamari, but as soon as it reached the table we could smell it was off. The waitress was not apologetic, but said it had come from the fish shop this morning, so it was the fault of the supplier, not them. Can't understand how the chef couldn't have smelt it. She hastily offered a steak instead, although she did not ask how he wanted it cooked. The steak was actually very good. But when the bill came, it was for the full charge. We said we were not prepared to pay the full price, when we had had to wait for the steak, so we did not eat together. She, again, was not at all apologetic, and unhappy when we argued that we would not pay full price for the meal. Just hope my husband isn't ill tonight or we'll be asking for compensation ! Obviously off it's game at the moment.

  • Visited October 2012
    • 2 of 5 stars Value
    • 2 of 5 stars Atmosphere
    • 2 of 5 stars Service
    • 2 of 5 stars Food
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fabrizio A, Proprietario at Pulalli Wine Bar, responded to this review, October 15, 2012
Gentile Signora, mi chiamo Fabrizio e sono il titolare del ristorante, purtroppo non ci siamo mai visti in quanto la sera della sua visita non ero nel mio locale per seri motivi personali.
Chiedo scusa a Lei e a Suo marito per ciò che è successo e che mai sarebbe dovuto succedere, in 13 anni di attività non mi era mai capitato prima.
Tuttavia la Sua protesta è stata un tantino esagerata, sia in quanto i miei colloboratori hanno immediatamente provveduto a porre rimedio alla situzione e a scusarsi con Lei, sia nel dire che Suo marito sarebbe potuto star male visto che aveva giusto assagiato.
Lei ha scritto la recensione quella stessa sera e credo che era giustamente nervosa.
Per quanto riguarda il conto, il piatto di calamari non le è stato ovviamente addebitato mentre le è stato calcolato il prezzo del filetto che ha preso in sostituzione(differenza di 4 euro) e che sono felice e La ringrazio per aver gradito, e comunque la responsabile ha accettato lo sconto da Lei stabilito.
Inoltre mi scuso per l'attesa dovuta all'inconveniente che ha impedito di mangiare in contemporanea e che non Le sia stata chiesta la cottura del filetto.
Mi piacerebbe cle Lei un giorno possa darmi un'altra possibilità e magari cambiare la Sua opinione sul mio ristorante avrei così il sincero piacere di conoscerla di persona.
Cordialmente.
Fabrizio Arbace

Per utenti non italiani - For not italian readers


My name is Fabrizio and I am the owner of the restaurant.
Unfortunately we never meet because the night of your visit I wasn't in the restaurant for serious personal problem.
I apologize you and your husband for the happening that i never wanted to happen, in thirteen years of activityit has never happened before.
Anyway, your claim was a little too laud, because the waitress immediately provided at the situation, also saying that your husband would be ill after trying the food.
You wrote on trip advisor the same evening of the happening and obviously you were very disappointed.
When the the bill arrived, the calamari dish wasn't included, it has been calculated the steak you have eaten (the difference was 4 euro), and I am happy that you have enjoyded it, anyway the manager accepted the discount you made for yourself. Also I apologize for the time you have been waiting for the cooking of the dish, so you couldn't eat at the same time with your husband and I am sorry that the waitress didn't ask you "How you wanted to be cook!".
I would be pleased that one day you could give me a second chance so you could change your idea of my restaurant and I could have the pleasure to meet you and your husband.
Best regards
Fabrizio Arbace
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

293 reviews from our community

Visitor rating
    161
    93
    24
    13
    2
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Do not recommend”
2 of 5 stars Reviewed October 6, 2012 via mobile

The table was nice...but got quite suprised when my risotto funghi porcini arrived and it tasted exacly like Knorr risotto pouch...for only 15 euros!!!! Felt like a fool...never expected something like that! If you will offer a ready made stuff, don't put in your menu!!!! Super sad...

    • 2 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 3 of 5 stars Service
    • 2 of 5 stars Food
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Finland
Senior Contributor
34 reviews 34 reviews
14 restaurant reviews
Reviews in 23 cities Reviews in 23 cities
22 helpful votes 22 helpful votes
“Best lunch in Capri”
5 of 5 stars Reviewed October 3, 2012

We liked the simple and good food of Pulalli. The location is great by the main square by a bell. We thought that price level was ok because down at the square prices are much higher than above at Pulalli. We had two lunches at Pulalli because my wife learnt finaly to like shrimp pasta. It is a very small restaurant. If you want to have a view or eat outside, make a reservation for the table.

  • Visited September 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Royal Oak, Michigan
Contributor
14 reviews 14 reviews
8 restaurant reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
“Great View and Good, simple Food”
4 of 5 stars Reviewed September 26, 2012

We went to Pulalli after reading the tripadvisor reviews, and we were not disappointed. We made a reservation for a table on the terrace, and it was such a lovely view at night looking down at the square. The food is simple, but the lemon risotto was some of the best risotto I have ever had. Served in a big, carved out lemon, I couldn't get enough. Service was attentive, and the only thing that detracted from a very romantic evening was another patron's screaming child (No one's fault). It is unpretentious, good Italian food. I would go here next time I was in Capri.

  • Visited September 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 4 of 5 stars Service
    • 4 of 5 stars Food
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paris, France
Contributor
12 reviews 12 reviews
6 restaurant reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
“Date Night Atmosphere”
3 of 5 stars Reviewed September 24, 2012

Nice staff. Nice food. Great view of the square. The food is standard Caprese fare, not the best in Capri but still good, probably would be your default, go to restaurant if you lived here.

The atmoshere is quite friendly and non fussy. We saw a lot of couples dining the night we went as well as girls night's outings. Nice but not special.

Visited August 2012
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers who viewed Pulalli Wine Bar also viewed

Capri, Island of Capri
Capri, Island of Capri
 
Capri, Island of Capri
Capri, Island of Capri
 

Been to Pulalli Wine Bar? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

If you own or manage Pulalli Wine Bar, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.