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All reviews shuttle bus shuttle service romantic room amalfi coast minute drive lovely hotel views are amazing our honeymoon nice pool a wonderful stay superior room naples airport would highly recommend this hotel pastries town maria terrace
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Reviewed January 16, 2013

The staff will bend over backwards to do what they can to help. They were very professional and extremely helpful, breakfast was very good. We reserved a dinner at Panorama, a restaurant they have an arrangement with and it was very good. Several people from the hotel also went and we had a private room to ourselves. The transport to and from Sorrento was a plus. I traveled with my mother and they were very helpful getting her in and out of the van. The bus to go visit the other nearby places stops right in front which was also great.

The only problems were the beds and the pillows in our room which were extremely hard and made it very difficult to sleep. The beds were 2 separate twin beds put together but since it was my mother and me it was ok, had I been with my husband it would not have been. It is a shame that the beds and pillows were so hard since that is a main reason to come to a hotel and it unfortunately marred what is an exceptional hotel, very well decorated, superb breakfast and the staff unbelievable, but I hope that not all the rooms have beds and pillows that hard. We were only there 2 nights otherwise we would have asked to change rooms.

Room tip: Please make sure you ask for a room with softer beds and pillows, maybe it was just ours that were so hard.
Date of stay: May 2012
  • Trip type: Traveled with family
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9  Thank unicorn806
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed December 10, 2012

The situation of the hotel is great - on the top of the ridge above Sorrento, so you have views over Sorrento and down the Amalfi Coast towards Positano.

The staff were very friendly and helpful, especially the receptionist and the driver who spends most of his time driving guests to/from Sorrento.

I stayed in a single room which was surprisingly small and had a bed which was not very comfortable. The walls are also very thin which meant I was woken up by my neighbour's iPhone alarm every morning!

Breakfast was tasty and plentiful which sets you up for the day.

Overall a great hotel but let down by less than prestigious rooms.

Room tip: Single room was very small and a bit gloomy.
Date of stay: October 2012
  • Trip type: Traveled solo
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11  Thank Chris H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed November 28, 2012

What a fantastic place! We stayed for 2 nights, it was already fully booked the next 2 nights, 3 months prior, so that told us a lot about its popularity. I has hired a car to drive down the Amalfi cost, and its in a great location for that. And at night we left the car and used the complimentary shuttle to Sorrento. Great arrangement.

We had booked a sea view upgrade, and on arrival were given an additional upgrade, a level higher, where we had our own large private fenced/gated patio area and access through the gate to a shared solarium. The views were fantastic, pics attached.

The only downside is theres not a great food choice, good for snacks or lunchtime, but not for evening meal. That, however, is no real issue, since most guests did what we did and used their shuttle to eat in the town. Im sure the hotel could increase the choice if there was a demand for it.

Would stay again in a flash, terrific service and value for money.

Room tip: Sea view a must, better view in upper rooms
Date of stay: October 2012
  • Trip type: Traveled as a couple
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8  Thank m4xwl
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed November 16, 2012

Due to a stupid error on my part we didn't stay in this hotel. I failed to change the date when I booked two hotels for consecutive nights and had in fact booked two hotels for one night! When we arrived at this hotel (with the help of the receptionist) we found we was no booking for us and no room as the hotel was full. Our booking had been for the previous night.
The very kind receptionist quickly found another hotel for us nearby and offered any hotel services, such as the shuttle bus, use of the pool or restaurant if we needed them. She couldn't have done more and we wished we had gone there for breakfast because the hotel we stayed in served a substandard breakfast.
The hotel looked beautiful, had ample parking and it was a real shame we couldn't stay there.

Date of stay: October 2012
  • Trip type: Traveled as a couple
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3  Thank Enamelina
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PrestigeSorrento, Direttore generale at Hotel Prestige Sorrento, responded to this reviewResponded September 22, 2013

Dear Guest,

Thank you for your valuable contribution and to feel satisfied of our staff! We hope to see you again like our guest.

Best Regards

Altea Giovanni
Hotel Manager

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Reviewed November 13, 2012

My husband and I were here on our honeymoon and hadn't had great experiences with Italian customer service. Hotel Prestige exceeded every other place we stayed (7 other hotels in 3 weeks) and were extremely gracious. We were able to get there no problem and found extra special touches for our honeymoon. The view was incredible and the breakfast far exceeded our expectations. Spent our last night eating at Il Panorama and had some of the best, and most reasonably priced food of our trip. It rained a lot during our stay and umbrellas were readily available. Laura especially was extremely welcoming when we arrived and remembered us whenever we passed.

Date of stay: October 2012
  • Trip type: Traveled as a couple
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7  Thank Harney0630
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PrestigeSorrento, Proprietario at Hotel Prestige Sorrento, responded to this reviewResponded November 20, 2012

Dear Guest,
we are happy to know that your honeymoon was a wonderful time in our beautiful area, thank you for your kindly words about our panoramic position...This is one of hallmarks of our Hotel, and also thank you for the beautiful word about oour staff and services, as you have been noted “your satisfaction is our best reward” ! We are waiting for you again as our Guest for your next holiday in Sorrento. Best Greetings

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