Our family (couple and 3 adult children) stayed at Sorrento Babyluna for 3 nights in April this year.
All communication with Antonella was very friendly and prompt. She advised us on transport, which we appreciated. It was much cheaper for 5 adults to fly with Easyjet from Venice than train and was a quick, hassle-free journey. (As were all 4 of our Easyjet flights in 5 weeks).
There is a shuttle bus that leaves from Naples airport and takes you straight to Sorrento (http://www.curreriviaggi.it/) which would have been excellent, but didn't work with our arrival time, so we opted to catch the public bus outside the airport to the train station in Naples and the Circumvesuviana train to Sorrento. (Lonely Planet describes Naples as a "raucous hell-broth of a city" (among other things) and our brief transit through there made us very glad we decided to base ourselves in Sorrento instead.
Like others, we had a bit of difficulty finding the building (walking in the opposite direction from the train station to begin with). There are no signs, just a small label on a buzzer at the entrance to a large apartment block. Antonella met us there and is a very friendly, professional and welcoming person.
We were more than impressed with the spaciousness and quality of the apartment. Very stylish! It is on a busy, noisy intersection, but the windows fully muffled the noise and we all slept well. The internet is temperamental. Fully equipped kitchen which I was looking forward to using, but unfortunately all the supermarkets shut for Easter as we waited for Antonella to arrive, and didn't re-open until the morning we left! Really, food was the biggest problem for our time there (cake, juices and jams etc are supplied, but strapping young men (and me to be honest) do need a decent breakfast to start a busy day of exploring. We never quite got used to the volume of cakes/pastries in Italy :-) All of this wouldn't have been an issue if we could have gone to a supermarket of course. There is one directly opposite. Not a major in the scheme of things. There is a laundromat a few minutes away opposite but on the same road.
We ate at Il Leone Rosso the first night (at Antonella's recommendation) and had a fabulous meal and hospitality there. It was packed to the rafters so we had to sit in the outside conservatory but this was fine.
Sorrento is a beautiful town with a stunning coastline, interesting lanes to explore and a decent enough main street to cater for some retail therapy. It is such a good base to take the Circumvesuviana to Pompeii (a MUST visit) and the bus along the coast to Positano and Amalfi etc.(breath-taking - often quite literally for a nervous traveller like me, standing at the back on the right side of the bus!) Quite clearly the home of Limoncello and this is to be found in abundance there.
Highly recommend staying at the Babyluna. It is excellent value for money and we would definitely stay there again.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.