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“Great Hospitality In Sorrento!” 5 of 5 stars
Review of Hotel Plaza

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Hotel Plaza
4.0 of 5 Hotel   |   Via Fuorimura 3, 80067 Sorrento, Italy   |  
Hotel amenities
Ranked #16 of 96 Hotels in Sorrento
GreenLeadersBronze level
New York
Contributor
12 reviews 12 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
13 helpful votes 13 helpful votes
“Great Hospitality In Sorrento!”
5 of 5 stars Reviewed November 25, 2012

We were recently supposed to honeymoon in Italy and were staying at the Hotel Plaza for part of our trip. Due to hurricane Sandy hitting the East Coast of the US, our flight to Italy was canceled and our trip inevitably cancelled as well.

Although we haven’t gotten to stay yet, we can’t say enough about the hospitality we received from the staff at the Hotel Plaza. We were recommended to the hotel by a close friend, so we were eager to visit. We certainly make it a point to do so in the future. They were overly accommodating in the booking and cancellation process. We are going to try to postpone our honeymoon trip in the future and we will be sure to rebook with them because of the level of professionalism they showed us during this misfortunate situation. If you are looking for a hotel, I would recommend booking with them based off the high level of hospitality they have shown us during this circumstance.

Stayed November 2012, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brunoplaza, Direttore at Hotel Plaza, responded to this review, November 26, 2012
Dear valued guest,
thank you ever so much for your most kind and appreciative review! We are sorry that your honeymoon was somehow upset by hurricane Sandy. We are pleased at the same time though that despite the misfortunate situation you eventually managed to come to Sorrento and stay at the Plaza. Thank you for commenting on our "high level of hospitality" as this is exactly what we are striving for. We are delighted to know that having postponed your honeymoon trip in the future you plan to come back to the Plaza. We eagerly anticipate your return and we will make sure that your honeymoon be memorable indeed. Regards.
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842 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (180)
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English first
Sawbridgeworth, United Kingdom
Top Contributor
77 reviews 77 reviews
20 hotel reviews
Reviews in 28 cities Reviews in 28 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed November 13, 2012

Very centrally-located position. Clean, smart & modern design. Generally pleasant & helpful staff, except one. Good breakfast choices & quality, and good bar. Plenty of good restaurants, bars & shops nearby.

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed November 10, 2012 via mobile

My husband and I, had the pleasure of spending 4 nights at the Hotel Plaza... It was our home base, while touring Sorrento, and the Amalfi Coast.Just a few steps from the Piazza Tasso, and nearby attractions. The rooms a very clean, the staff very Accommodating. The view from the rooftop pool overlooks Mt. Vesuvius, The coast of Sorrento. We are planning on returning to our staff and friends at the Hotel Plaza this Summer, with friends of ours. See you all soon! :) Petrina passantino:)

Stayed July 2012, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hampshire, England
Top Contributor
71 reviews 71 reviews
9 hotel reviews
Reviews in 33 cities Reviews in 33 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed November 7, 2012

This is a super hotel - very central in Sorrento, clean and comfortable, close to the train station and a quiet location. The staff were very friendly and tolerant of our children. Breakfast was superb - juicer availible to make fresh juice, baked apples and little doughnuts were favourites. I would certainly recommend this hotel.

We had asked for a family room which we understood would be a superior room: I am not sure if that is what we got. The room we were in (401) had a king sized bed plus two singles for the kids, but think of a normal size hotel room with 3 beds in it - not that much space. This might be a problem if you had smaller children who need space to toddle or crawl, but it was fine for us as the hotel room was really just a base for sleeping. Our air conditioning didn't work and they could not manage to get it fixed for us while we were there so it was a bit hot and uncomfortable at night - but not disasterously so. The room looked onto a court yard with a little balcony. Because we had to have the door open to get air, it was noiser than it would have been if the air conditioning worked. There was no shaving point in the bathroom room so beware if you have an electric toothbrush or shaver that need a point in the bathroom. There was hair dryer that was pretty good and toiletries replaced daily. No English channels on the telly, Italian and French only.

There is a pool at the hotel on the roof top, which was closed, but looked like it would be great in the right season. They had internet access which was really useful and complimentary coffee in the lounge in the morning which was a nice touch.

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brunoplaza, Direttore at Hotel Plaza, responded to this review, November 16, 2012
Dear valued guest, thank you for calling the Plaza a super hotel! We also liked the triple "c" that you used to describe us: central, clean and comfortable.
With regard to your accommodation, you booked a quadruple room which, as candidly specified on our website, may not result very spacious for four people. The superior room can fit maximum 3 people and, unlike the quadruple room, has a front balcony and view.
At the time of your stay, early november, the temperature dropped and most guests requested the heating. The central AC system was thus set on the winter mode. So the air conditioning in fact has always been functioning but to heat the rooms not to cool them down.
We are also sorry that you did not request our assistance to find the socket for electric shaver/toothbrush placed on the hairdryer in the bathroom. As to the English channels, we do have some even though mainly news channels. We were finally pleased that you mentioned our complimentary coffee available at the Plaza Cafè every morning. Regards!
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california
Senior Contributor
21 reviews 21 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed November 5, 2012

great location, less than a block from the main piazza and close to the taxi stand. we had a room on the main street with a balcony. nice to be able to open the sliding doors and sit outside. pretty quiet considering we were on a main street. the room was compact, but with everything you need, and close to everything. the hotel was ultra-clean and modern. our king room had a safe, wifi, bed, desk, dual nightstands, closet, bidet. staff was very friendly, but we didn't need them at all. the main piazza and old town were 1/2 block away. the train station a 5-10 minute walk. maybe a 15 minute walk to the ferry to capri. we were there with my (70-80+ y/o parents) who walked to the elevator (1-2 euros; we could walk the ramps almost as fast) and took it to sea level and walked to the ferry. the breakfast bar is phenomenal, with lots of fruit, a juicer, great coffee, although it is heavily weighted toward the sweet rather than the savory (the eggs awful, the toaster terrible, but the pastries, tarts, panna cotta, juicer, caviar and champagne, baked apples, were wonderful). the hotel is right next door to the hotel Antiche Mura and an old ruin. although a distance from the sea, we could see it from our balcony and for the price i think it was good value. it is much nicer in person than on the website. we walked everywhere and it was so convenient. we did not use or even see the pool or fitness center.

Room Tip: ask for a room at the front of the hotel with a balcony. it's good people watching, and, althoug...
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  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brunoplaza, Direttore at Hotel Plaza, responded to this review, November 9, 2012
Dear valued guest, thank you for taking your time to write such a detailed positive review after your recent stay at the Plaza. We are really pleased that you highlighted how clean and modern our hotel is and we appreciated your calling our breakfast phenomenal. We also agree when you say that the Plaza is much nicer in person than on the pictures. Looking forward to your next visit, we send our best regards.
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London, United Kingdom
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
Reviews in 18 cities Reviews in 18 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed November 5, 2012

This was really nice friendly hotel near the main square in sorrento.
The rooms were comfortable and the bathroom spacious and clean. The hotel staff were friendly and helpful. The breakfast was tasty with lots of variety including fruit and bread rolls!
The only downside was the sound of compressor or pump that disturbed my husbands sleep on the first night but we were used to ignore by the second night.
I would still recommend it though because it was so central and friendly.

  • Stayed November 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brunoplaza, Direttore at Hotel Plaza, responded to this review, November 9, 2012
Dear guest, thank you for your positive review! We are very pleased that you found the room comfortable and bathroom spacious. We also thank you for remarking how friendly and helpful our staff is. We are sorry that during your stay our compressor placed on the roof caused some disturbance. We discouverd that it was due to one of the pumps' failure that was fixed soon after your departure. Regards.
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High Wycombe, United Kingdom
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 4, 2012

We did our research on sorrento and it paid of with this very modern eco-hotel, smart clean and very well run. We paid extra for a superior room and asked for one on the 4th floor to minimise traffic noise as it is very close to the main square.
Breakfast is a bit unusual with all the cakes etc but there is a hot option and plenty of it, as we were leaving early on the last day we booked a packed breakfast but it wasn't worth it (very basic).
Nice plunge pool and sunbathing area with bar on the roof top giving fine views over Sorrento. All in all very pleasant stay.

Room Tip: Higher the more quiet it is
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  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Plaza

Address: Via Fuorimura 3, 80067 Sorrento, Italy
Location: Italy > Campania > Province of Naples > Sorrento
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Sorrento
#5 Family Hotel in Sorrento
#8 Business Hotel in Sorrento
#12 Romantic Hotel in Sorrento
#15 Luxury Hotel in Sorrento
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Plaza 4*
Number of rooms: 65
Official Description (provided by the hotel):
The Plaza Hotel is located in the heart of Sorrento. A Hotel designed in accordance with the eco-philosophy principle: a commitment to responsible management and respect of the environment. Our professional hospitality staff will welcome you to this modern structure, the result of modern design and technology, completely refurbished with Eco-compatible materials.Awake with the aroma of local delicacies offered at the Plaza Restaurant or drop into the Plaza Cafe and taste the snacks prepared for you by our chef .The interiors' warmth and charming atmosphere will embrace you, letting you discover the rooms' vibrant colors, personalized for each level, drawing you to the Sky bar terrace, where you can sip an aperitif at sunset, enjoying the views of Naples’ Bay and the picturesque Valley of the Mills. Infinity pool on the roof top. ... more   less 
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Also Known As:
Plaza Hotel Sorrento

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