I want to start by saying that I know it was kind of out of the hotels control but the room shuffle was a little off putting to start our stay. I would loved to stay in our original room but I guess there was an issue with the prior guest and repair could not be made until the next day. We were offered a replacement but it was not really what we were prepared for. They did give us a different room but honestly not my choice either but it was better than the first. Beyond that issue.....
The hotel is perfectly situated if you want to stay in the center of what is happening in Sorrento. Lots of choices for food. We were very happy with the location. We walked to both marinas and the passagiata (sp?) each night was wonderful as they blocked off the one street to most traffic.
The hotel arranged a wonderful driver to pick us up at the port and he suggested Pompeii. Not pressuring us what so ever. Since we had been talking about going anyway we decided to take the opportunity and were not disappointed. Our driver waited for us as we explored for about 2 hours. Perfect! The driver was incredible as he pointed out all kinds of things and without skipping a beat, got us to the hotel with out problems. We had hoped to arrange him to drive us through the Amalfi Coast but he was already booked with airport transfers. We did get a different driver and he was almost as good. ;) We also had the hotel arrange them to give us a ride to the train station. A wonderful gentleman who walked us all the way into the station to the platforms and made sure we knew what train to get on and everything. I need to know the name of the car service! Incredible every step of the way.
Now back to the hotel...rooms were good size. We were in need of a king/queen bed with a single for our son and we were not cramped at all in any of the 3 rooms were saw. Not the small European hotel rooms we had been warned about at all. Bathroom was good size with a toilet, bidet, sink and shower/bathtub. Plenty of closet space. Breakfast was tasty but the setup is a little cramped at times. So many choices and too many people squeezing into the small space to get at it. But the food was delicious and plenty of pastries, meats, cheeses, fruit (fresh and delicious), breads with a toaster, eggs and bacon/sausages. Juices and water to choose from and when you sit down a wait staff to ask what you want coffee, espresso, tea...
Also they have a little stand out by the pool that is open short hours with good food in the afternoons, maybe until 6-7pm? The wait staff out there is outstanding. My son loved the one man's singing and giggled every time. They brought us some good wine and the gave me a list of others to buy to take home later. The setting is in the shade of the lemon trees so being next to the pool made for a beautiful setting. The cat is entertaining as well.
Overall, I would stay there again and hope the room issues were a one time thing.
We were offered a discount when we payed cash so ask.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.