Arrived to hotel tierd after travelling with 4month old baby to find there is no ramp for prams or even luggage for that matter, pram had to be carried by my husband up roughly 12 marble steps alone as not once for the whole week we stayed did one member of staff offer to help!!!!god help anyone arriving there in a wheelchair! Then the pram could barley fit in the smallest lift I've ever seen in my life only one of us could go in with pram.We arrive to the room to find no kettle or any facilities for that matter , very basic room more like 2 star keeping in mind it's advertised as 4 star and quotes this on their website 'The Hotel as well as the stunning location in the heart of Sorrento, offers its guests many amenities to ensure a relaxing, comfortable, relaxing and you enjoy it. Our staff is attentive to the needs of all customers, so if you need their help do not hesitate to ask' which is pure lies as the baby was our first priority and needed a bottle made when we arrived as he is formula fed which isn't that unusual my husband ventured back down to reception to see why there was no kettle where he was rudely told they don't provide them due to fires also would not offer to loan us one and basically left him there feeling silly for asking, he got boiling water from the bar and we had to drop everything at 7pm on Sunday and go and find an electrical shop to buy a kettle which was which cost us 60€ and was looking around town for hours!no iron in room either and could not even loan us one due to fires, pool area is completely unkept n gardens overgrown nothing like pictures, location good and rooms kept clean and cleaning staff were only nice staff in whole hotel, terribly run hotel and I am not fussy at all I just expect the basics, but this hotel was worse I've ever stayed in by a mile!!!the thing that annoyed me most is we would not have stayed here had they clearly put on the website no kettle / ramps for prams/wheelchairs as we had to keep taking baby out of pram each time we were approaching steps to carry pram disturbing him from naps etc, when my husband approached the hotel about this and asked what do they do if somebody arrived in a wheelchair he was told 'we don't have people staying in wheelchairs' I rest my case!! Disgraceful !
- Also Known As:
- Carlton International Sorrento
- Hotel Carlton International
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