This would be a 4 star review, but we were disappointed about things that we have come to expect as standard in a 4 star hotel. To detail them:
We had to pay for wifi, the room safe, the use of an iron. The latter two we did without, but wifi in this day and age should be a standard facility.
Also the bed was very hard and uncomfortable, and when we asked if there were different mattresses/mattress toppers available we were told no, but that some guests have used blankets. We did and it didn't make any difference.
Other guests we spoke with had the same experience with the beds, although with regard to wifi - it seemed to depend on the holiday package that one was signed up to.
Having said all that our holiday overall was lovely. The staff were really helpful, reception staff advised on trips, places to visit etc., the bar staff were lovely and very attentive - Lorenzo in particular was very sweet and concerned that his service was up to standard.
A word of thanks must also go to the unsung heroes - the housekeeping staff. The room and bathroom were always immaculately cleaned and cared for, and the staff respectful if we were in the room when they came to clean it.
As we were on a half board basis we were concerned that there would be enough variety in the food. We need not have worried. The menu changed every night, and we were astonished as to how creative one can be with tomatoes, mozzarella and pasta! Worked every night.
Breakfasts did seem a bit samey after two weeks, but even so the bread, fruit, cheeses and other delicacies were always freshly made or prepared.
Finally, the location is perfect for central Sorrento. While lacking the room views that some of the mountainside hotels undoubtedly have, (although roof terrace view is MAGNIFICENT) it more than makes up for it with the convenience of its proximity to the train, bus and coach station, as well as being a ten minute walk into the centre of the town and a little further to the harbours, one of which supports the boat trips and local ferries.
All in all a lovely stay, in a relaxed and comfortable environment.
Christine and Tony Kalus. Portsmouth UK.
- Also Known As:
- Grand Hotel Sorrento
- Grand Hotel De La Ville Sorrento
- Official Description (provided by the hotel):
- A welcoming and refined four-star hotel in the splendid city of Sorrento a warm and welcoming atmosphere, a relaxed ambiance with every type of comfort and the spectacular setting of the Gulf of Naples, combined with the cordiality and professionalism of the staff, are among the main features that make a stay at the Grand Hotel De La Ville unique. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Venere, Expedia, Hotels.com, Tingo, Priceline, TripOnline SA, Orbitz, Travelocity and Otel so you can book your Grand Hotel De La Ville reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.