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“Superb customer service” 5 of 5 stars
Review of BEST WESTERN Hotel La Solara

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BEST WESTERN Hotel La Solara
4.0 of 5 Hotel   |   Via Capo 118, 80067 Sorrento, Italy   |  
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Hotel amenities
Ranked #6 of 96 hotels in Sorrento
Rugby, United Kingdom
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
13 helpful votes 13 helpful votes
“Superb customer service”
5 of 5 stars Reviewed February 28, 2013

I can not fault the hotel and staff, nothing was too much bother for them right from the moment my partner booked our holiday until after we had left they fell over themselves offereing customer service. I will be back one day because this made my vist to the region special

Room Tip: Ask for what you want and they will ensure you get it
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  • Stayed June 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UGOSolara, Manager at BEST WESTERN Hotel La Solara, responded to this review, March 4, 2013
Thank you on behalf of our staff for the nice words. We do our best to make the stay of our guests in our hotel as comfortable as possible.
I hope to have you with us in the near future.
Greetings from Sorrento
Ugo Di Maio
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,318 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (374)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Sudbury, Canada
Top Contributor
78 reviews 78 reviews
23 hotel reviews
Reviews in 29 cities Reviews in 29 cities
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed January 10, 2013

We were treated like royalty!! Right from the moment we made our reservation, we were contacted by the Concierge, Antonio and offered assistance with transportation and excursions. He arranged a driver to pick us up and return us to the airport and tour the Amalfi coast. He recommended restaurants in Sorrento and suggested we take part in the chef challenge on the Sunday evening which was an extravaganza of Italian flavour....excellent value for the price. Clean rooms. Great breakfast buffet and excellent shuttle service into Sorrento.

Room Tip: Ask for a balcony view of Naples Bay
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UGOSolara, Manager at BEST WESTERN Hotel La Solara, responded to this review, January 14, 2013
The management and all the staff, wishing you and your family a happy 2013, would like to thank you for appreciating the hard work done to make your stay as pleasant as possible. We hope to have you back with us in the near future 2013 Ugo Di Maio, mgr
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Exeter, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 10, 2013

Our week at La Solara was a wonderful experience. All the staff were very welcoming, and in particular were excellent with our young son. Accomodation was spacious, comfortable and spotless, as was the rest of the hotel. The pool was large, warm and immaculate with wonderful views out across the Bay of Naples. The food was varied, often with local specialities to try, always very tasty and in generous quantities. We certainly intend to return.

Mr and Mrs Franklin
Devon

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UGOSolara, Manager at BEST WESTERN Hotel La Solara, responded to this review, January 11, 2013
The management and all the staff, wishing you and your family a happy 2013, would like to thank all customers who appreciated the hard work done to make their stay as pleasant as possible. We hope to have you back with us in the near future 2013 Ugo Di Maio, mgr
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Rugby, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed November 25, 2012

We have travelled all around the world and found La Solara to be our favourite hotel. Everything was perfect: the warm welcome which we received; the kind provision of a delicious late night snack upon our arrival; the clean, bright room; the spotless bathroom; the wonderful meals, which we cannot praise enough; the friendly, helpful waiters and reception staff; the high standards attained by those cleaning and looking after the room; the perfect evening entertainment; the stunning location; the provision of a courtesy bus into Sorrento; and the complimentary gifts. We particularly enjoyed the Italian lessons.

Room Tip: Our room was on the fifth floor, left hand side as you face the hotel, and had a massive balcony
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  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UGOSolara, General Manager at BEST WESTERN Hotel La Solara, responded to this review, November 27, 2012
The management and all the staff would like to thank all customers who appreciated the hard work done to make their stay as pleasant as possible.
We hope to have you back with us in the near future 2013
Ugo Di Maio, mgr.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edinburgh, United Kingdom
Contributor
17 reviews 17 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed November 25, 2012 via mobile

Having read all the trip advisor reviews, I must say I thought they were too good to be true, but lets just say the hotel lived up to all expectations. The staff were attentive, the rooms were cleaned at least twice a day! The food from the restaurant was absolutely fantastic, and if there wasn't something on the menu for the kids, it was no problem to get something special made up. The pool was excellent, although in October, the low sun disappeared about 4pm. To make advantage of this though, make sure you get a room that is either sea facing or pool facing, with balcony, that way you can leave the pool, and relax on the balcony, with a glass of wine from the complimentary bottle that was provided (very nice touch).

As mentioned in other reviews, the only slight negative is the location of the hotel, however this is more than compensated with the regular free shuttle bus provided by the hotel. Every hour for the 10 minute journey into Sorrento.

Also as noted in other reviews, if you arrive into Sorrento by bus or train, make sure you take the free shuttle bus to the hotel, a taxi will cost you €30+. You need to exit the station, walk south for around 300 metres, then the bus picks you up just past the hotel Cesar Augusto ( on a small bridge). This wasn't particularly clear on the info we had been provided with from the hotel.

Public transport (apart from taxis) is particularly cheep. You can take the circumvisuvio train to Naples or Pompeii or Herculaneum, for just a few euros.

An absolutely fantastic hotel, we would love to go back sometime soon.

If you are travelling yourself, we would recommend you take e bus from Naples airport direct to sorrento, this costs just €10 per person, then walk up to the shuttle collection point to pick up free shuttle bus to hotel. A taxi transfer would have cost us (4 people) over €150.

  • Stayed October 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UGOSolara, General Manager at BEST WESTERN Hotel La Solara, responded to this review, November 27, 2012
The management and all the staff would like to thank all customers who appreciated the hard work done to make their stay as pleasant as possible.
We hope to have you back with us in the near future 2013
Ugo Di Maio, mgr.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Watford, United Kingdom
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 16, 2012

We can only agree with everyone's comments, probably one of the friendliest , cleanest , efficiently run hotels we have ever stayed in, nothing was too much trouble. We would have no hesitation in staying here again should we revisit the Sorrento area in the future

Room Tip: Best to choose a sea view on a high floor, we were on the 4th floor and could not have asked for any...
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UGOSolara, Manager at BEST WESTERN Hotel La Solara, responded to this review, November 17, 2012
The management and all the staff would like to thank all customers who appreciated the hard work done to make their stay as pleasant as possible.
We hope to have you back with us in the near future 2013
Ugo Di Maio, mgr.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wyckoff,NJ
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 11, 2012

The place is spotless. The pool is spectacular and the people were so helpfull. Great place . I would stay there again.

The front desk and pool help were great. Met the manager and he was so nice.

Joe and Kathy

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UGOSolara, Manager at BEST WESTERN Hotel La Solara, responded to this review, November 12, 2012
The management and all the staff would like to thank all customers who appreciated the hard work done to make their stay as pleasant as possible.
We hope to have you back with us in the near future 2013
Ugo Di Maio, mgr.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Hotel La Solara

Address: Via Capo 118, 80067 Sorrento, Italy
Phone Number:
Location: Italy > Campania > Province of Naples > Sorrento
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
#2 Family Hotel in Sorrento
#3 Romantic Hotel in Sorrento
#5 Luxury Hotel in Sorrento
Price Range (Based on Average Rates): $$
Hotel Class:4 star — BEST WESTERN Hotel La Solara 4*
Official Description (provided by the hotel):
Wifi - Free ... more   less 
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Also Known As:
Best Western La Solara
Best Western Sorrento
Sorrento Best Western

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