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“Excellent base in the Bay of Naples” 5 of 5 stars
Review of Europa Palace Grand Hotel

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Europa Palace Grand Hotel
4.0 of 5 Hotel   |   Via Correale, 34/36, 80067 Sorrento, Italy   |  
Hotel amenities
Ranked #47 of 96 Hotels in Sorrento
Weston super Mare, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Excellent base in the Bay of Naples”
5 of 5 stars Reviewed May 27, 2013

Beautifully situated in Sorrento town on the cliff edge.Very good food,very good welcoming staff at all levels especially in the dining room.Accommodation and public rooms up to a high standard although the showers in the annex need refurbishment.
Excellent location for exploring the Amalfi coast,Capri and Pompeii/Herculaneum

  • Stayed May 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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373 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (124)
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Kandahar, Afghanistan
1 review
5 of 5 stars Reviewed May 22, 2013

The views from this hotel are amazing! We walked in the lobby and spoke with Paolo who spoke english and was very helpful in showing us the room. A one night stay was planned and when it was extened to three nights the hotel was sold out and Paolo had found one last room on a different level! The entire staff was outstanding!

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frankfurt, Germany
Top Contributor
62 reviews 62 reviews
35 hotel reviews
Reviews in 43 cities Reviews in 43 cities
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed May 21, 2013 via mobile

We decided, in a beautiful city, like Sorrento, we have to stay at a Hotel with a tradition like the 'Europa Palace'.
It's located at seafront and you are very close to all. We came by our own car and appreciated that they offer free parking for their guests.
The hotel interior is charming and typically italian. The staff was friendly and helpful.
We had a seafront room with a amazing view to Naples and the Vesuvius.
The room itself was quiet at night, but a little disappointing, because the beds were very small and there was only one warm blanket for two beds! The bathroom was in a bad condition, because it was not clean! This should not happen in a "Grand Hotel".
From other guests we heard, that the street facing rooms are very noisy.
Breakfast was okay, but not a great thing (which is typically in Italy)
After all, it is a beautiful hotel at a wonderful location in the marvelous city of Sorrento at the amazing Amalficoast with a little patina...

  • Stayed May 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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London, United Kingdom
1 review
5 of 5 stars Reviewed May 15, 2013

Room 204 offered us a spectacular vista over the Bay of Naples with Mount Vesuvius brooding on the horizon.The understated elegance of the hotel can be seen in the photographs on the web site.Our only problems were a) the unsoundproofed door that linked up our bedroom to the one adjacent and b) we were accustomed to slightly softer beds.

Proximity to the main tourist areas and main square 5 - 10 minute gentle walk. Bathing in the pool and sun areas were a real treat. An outstanding feature, and a huge credit to the hotel, was the excellent service and manner of all staff we met, whatever the hour and location.

We would stay again.

David and Cheryl Meggitt

Room Tip: Seeking a sea facing view is worth the premium
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  • Stayed April 2013, traveled with family
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 14, 2013 via mobile

We were not expecting a hotel like this!!! Right by the ocean with a swimming pool, and a ocean swimming area!!! Wow, also Buffett breakfasts and huge dinners with very friendly staff and the option of a salad bar for special diets!! Wow, great surprise! My only dislike was getting to the swimming spots! Very dingy lifts, and then the freezing tunnel with a slippery clay floor. Sure it may the only way there but they could make it a bit more snazzy!!
Great hotel!!

  • Stayed May 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bronx
Top Contributor
157 reviews 157 reviews
32 hotel reviews
Reviews in 71 cities Reviews in 71 cities
113 helpful votes 113 helpful votes
5 of 5 stars Reviewed May 7, 2013

This hotel was very comfortable its a great place to stay while visiting Sorrento. The views from the deck are spectacular. There is an elevator that takes you down through the mountain and out to the ocean. There is a long pier for sun bathing and swimming with a service bar.One flight up is a spectacular salt pool with cabanas and full bar service. The pool area was well maintained and very clean. The main Bar Area is huge and very well appointed. The Bartender Antonio made me feel welcome and comfortable and he serviced the inside bar as well as the outside deck area. The room was very comfortable and was decorated very nice. The bathroom was small very tight. The room had a small balcony that you could step out to that faced the main road. The location is a small stroll to the main square where there are many shops and restaurants. The Hotel restaurant provided great food and great service.

Room Tip: If the airconditioning is not on dont stay in a room that faces the main road as the noise is anoyin...
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  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hampshire
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed May 6, 2013

My daughter and I just returned from a four night break in Sorrento where we stayed at the Europa Palace, and oh how it did NOT live up to it's name.

To start on a positive note, contrary to other reviews we found all the staff to be very polite and friendly, and the location is excellent. Very easy to get to from the train station (this is where the bus goes to and from Naples airport and where you get the train to Pompei) and the hotel is a short walk down the station steps, straight down the road and through a small square. You can also be in the town centre in 2-3 minutes. The rear of the hotel is fabulous, with amazing views of Mt Vesuvius and the bay from the immaculately kept large terraces. The ground floor and public areas of the main hotel are also beautiful but sadly this is where the splendour stops as the bedrooms lead you to believe they have suddenly transported you from a 4 star hotel to a 2.

When we booked, we couldn't justify the extra cost for a sea view room so opted for a 'garden view', thinking that this might actually be nicer and more peaceful (a quiet balcony overlooking well manicured lawns and lemon trees was what we had imagined). This couldn't have been further from the reality - the 'garden' consisted of a few small squares of grass for public use, behind which was a very noisy square where live bands murdered well known songs, and beside which was a bus station, All this was separated from the hotel by an incredibly noisy main road, and visions of evenings on the balcony with a glass or two of limoncello evaporated the moment we realised we couldn't even hear ourselves speak. Luckily it turned out the live music was only on the first night as it was a bank holiday, but unfortunately the cars, lorries, scooters and incessant horns had to endured for the duration. As the air-con didn't work either and we had to have the doors open, we asked to move to a sea view room (at this point I would've gladly paid the extra for some peace and quiet) but apparently there was nothing else available and the air-con doesn't get switched on till June anyway. It was 29C - surely hot enough for air-con?? At least we had ear plugs which turned out to be an absolute god-send as without them I don't think we'd have slept at all.

The room itself was ok, a good size with two single beds pushed together (a bit lumpy but generally comfortable enough), a dressing table and a couple of chairs. There was an old fashioned TV which had a news channel in English but it wasn't English news. Then into the bathroom - oh dear oh dear..... This didn't look like it had be re-done since the 60's with its disgusting tiles (covered in filler) and ancient shower cubicle with very worn enamel that was so tiny you couldn't lift your arms to wash your hair without bashing your elbows on the walls. There was no shelf for toiletries in the shower either so retrieving them from the floor could only be done by opening the door as there wasn't enough space to bend down. The extractor fan didn't work but this wasn't really a problem so we didn't mention it. However, the day before we were due to leave, we returned to the room mid morning as I was feeling very unwell, only to find two workmen in the bathroom installing a new fan, so we were very unhappy that we had not been informed about this. Why this hadn't been done either before we arrived, or the next day when we left, we weren't quite sure.

We only ate breakfast twice in the hotel - poor quality with stale bread, tinned fruit salad, dreadful coffee and the cheapest most disgusting fruit juice I've ever tasted, despite fresh fruit growing in abundance around the area. We ordered room service on the night before we left due to feeling too unwell to go out, so ordered sandwiches thinking they couldn't get that too wrong, but this turned out to be another disgusting offering that went un-eaten. If you're going to stay here, I would recommend taking a no-food option if that's available as you are so close to the town where the food is lovely. I know this is meant to be a hotel review but would particularly like to recommend La Lanterna, which is one of the first restaurants you come to when you get into the narrow streets off the square and down a little alleyway. It was slightly pricier than some of the others but in our opinion well worth a little bit extra for amazing food and wonderfully friendly and helpful waiters.

Overall, very disappointed, it was ludicrously expensive for what it was and there wasn't even any free wifi. Luckily, being happy to spend most of the time out and about in Sorrento meant we didn't have to spend much time in the hotel, and if you haven't already booked, I suggest you keep searching!

Room Tip: Definitely pay the extra for a sea view but check whether they also get upgraded bathrooms
See more room tips
  • Stayed May 2013, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Europa Palace Grand Hotel

Address: Via Correale, 34/36, 80067 Sorrento, Italy
Location: Italy > Campania > Province of Naples > Sorrento
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool
Hotel Style:
#9 On the Beach Hotel in Sorrento
#32 Luxury Hotel in Sorrento
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Europa Palace Grand Hotel 4*
Number of rooms: 71
Official Description (provided by the hotel):
We cannot forget the cozy and inviting appeal of our structure and Sorrento Atmosphere without jeopardizing the needs of our guests. This 4-star hotel is located in the Historical Area of Sorrento, immersed in the vivid colors and aromas of the Land of Sirens, where tranquillity and splendid views to the sea are part of the privileges. Our refined dining rooms, of classical style, allow you to taste delicious Mediterranean and International Cuisines innovated by the hands of our Executive Chef with freshness and detailed preparation, yet with a wide variety of local and international wines to add the final personal touch to a perfect meal.The Venus Bar and the hotel public areas such as the inviting lounges, the reading room, the main lounge and the gardens offer a hospitable atmosphere remarkably untouched from the old times. From the ample terrace nestled overlooking the Gulf of Naples, you may dazzle yourself with the views of the Vesuvius. The Grand Hotel Europa Palace carries a superb panorama of the Sorrentine Peninsula within a restyled classic and mediterranean style with a touch of love and care in every detail. Among all amenities, we can highlight our private beach facilities and panoramic swimming pool, reached through a lift on the volcanic tuff rocks. Reserved and intimate ambience where relax and comfort are the main attractions. The Grand Hotel Europa Palace is the ideal venue for events, cerimonies, gala banquets, cocktail parties, courses and congresses, or private functions.Grand Hotel Europa Palace: Exquisite Hospitality in the heart of Sorrento ! ... more   less 
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Also Known As:
Europa Palace Grand Sorrento
Hotel Europa Palace Grand

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