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“Great Service and Fantastic Views” 4 of 5 stars
Review of Grand Hotel Riviera

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Grand Hotel Riviera
4.0 of 5 Hotel   |   Via Califano 22, 80067 Sorrento, Italy   |  
Hotel amenities
Ranked #10 of 96 Hotels in Sorrento
Chicago, Illinois
1 review
“Great Service and Fantastic Views”
4 of 5 stars Reviewed April 14, 2014

This hotel had the friendliest concierge, he provided terrific suggestions to make a memorable trip for us. In addition to the friendly staff, the views and relative location to Central Sorrento made this hotel a fantastic place to stay!!

Room Tip: I have to assume all rooms are great here, we stayed in an economy room and it was very clean and ha...
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  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GianniCartiglia, Chief Concierge at Grand Hotel Riviera, responded to this review, April 23, 2014
Dear Joseph D,
Thank you so much for writing such a great review.
We are happy to hear that the service exceeded your expectations and we really hope to see you again at the Grand Hotel Riviera in the future.
With my kindest regards
Gianni Cartiglia
Chief Concierge
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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655 reviews from our community

Traveler rating
    504
    114
    24
    8
    5
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100
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8
4
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (182)
Date | Rating
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  • English first
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English first
Wick, United Kingdom
Senior Contributor
25 reviews 25 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed January 25, 2014

My Husband & I stayed for 10 nights half board back in June 2012....i know i am a bit late with my review.

What can we say.....a fantastic hotel with fantastic staff, fab decor & the dinner was superb. each night menu changed with array of local dishes. We enjoyed trying different types of fish and meats we have never tried before. The decking and pool were great for sunbathing and view on terrace for breakfast, lunch or from dinning room at night were fantastic. A nice touch in the evening during dinner was for staff to open up the light weight curtains so we could watch the sunset from the dinning room. We loved the way the hotel is right on the cliff edge and there is private decking out over the water.

Claudio (spelling probably not right) was fantastic. so helpful and kind. Any questions we had about Sorrento & Capri he was happy to answer :)

The local nights were great & everyone on the terrace got involved including the staff, which was great fun! cocktails on the terrace were great too.

We would love to return again for our anniversary at some point, fingers crossed!

the only thing is it would have been great to have the option to go all inclusive. and with being on our honeymoon we would have loved a seaview room but sadly none were available when we arrived.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GianniCartiglia, Chief Concierge at Grand Hotel Riviera, responded to this review, January 26, 2014
Dear Guests,
Thank you very much for your glowing review, there are no words to describe how pleased we are. It is lovely to hear that your holiday was a memorable one and that you especially appreciated the quality of the food, the decor of the hotel and the professionalism of our staff.
It would be fantastic to have you as our guests again for your anniversary and we cannot wait to see you at the Grand Hotel Riviera in the very near future!
With kindest regards
Gianni Cartiglia
Chief Concierge
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gourock, United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed November 18, 2013

My husband and I spent a week in October at this lovely hotel and had a wonderful time. Its a great location, ten minutes from the town. Every member of staff without exeption, went out of their way to help, from the fantastic restaurant staff, to the porter, to the lovely men on the front reception and were very friendly, helpful and professional…we could not find fault, and it was great to feel that they really were committed to making our stay special, they exceeded any expectation, which was high as there are so many great reviews for this hotel…The hotel itself is spotless and beautiful, our rooms were serviced to perfection. The inside of the hotel was very pleasing on the eye, and it had its own little private bathing area where you could bathe in the sea, which a lot of the other hotels do not have although, it wasnt the weather for us to do so ..…but perhaps the next time as we will surely return. Also i would mention that we were half board and one day we had arranged to do something in the evening, the staff went out of their way to make sure that that day we had lunch rather than dinner …we were the only ones that lunchtime, they sat us at a lovely table overlooking the sea and it was a lovely experience in the large beautiful dining room, and they gave us the same excellent service than when we dined in the evenings with the place packed…nothing was too much trouble.

Room Tip: If you would like a nice view tell them and tell them why, they are very accommodating, and though I...
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  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GianniCartiglia, Chief Concierge at Grand Hotel Riviera, responded to this review, November 22, 2013
Dear LindyI0063,
Thank you very much for writing such a lovely review.
We are so pleased to read that you had a fantastic stay with us and we really look forward to welcoming you again to the Grand Hotel Riviera!
With kindest regards
Gianni Cartiglia
Chief Concierge
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 5, 2013

I was been here in october with my friends. It's an amazing location, staff very helpful, friendly and professional. Sorrento is wonderful and there is plenty to do in the surroundings. Breakfast and dinner were first class with plenty of choice. We just cannot wait to return!

Stayed October 2013, traveled with friends
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GianniCartiglia, Chief Concierge at Grand Hotel Riviera, responded to this review, November 21, 2013
Dear Michelledesimone,
we are absolutly delighted to learn that your holiday was an unforgettable one.
The hotel management and the staff are very grateful for your kindest words.
We cannot wait to have the pleasure of seeing you again at the Grand Hotel Riviera.
Warm regards
Gianni Cartiglia
Chief Concierge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 5, 2013

I enjoyed my stay at the Grand Hotel Riviera. It is in a great location, ten minute walk from the centre of Sorrento and the view over the bay of Naples is amazing. The hotel is spotlessly clean, the staff are very helpful and friendly and the food was great.
I highly recommend this hotel.

Stayed October 2013, traveled solo
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Parma, Italy
2 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 5, 2013 via mobile

We stayed at this hotel in October 2013. We enjoyed our stay due to the fantastic position, very friendly staff and excellent food. The whole atmosphere of the hotel made us feel like home and we look forward to going back!

  • Stayed October 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vancouver
Senior Contributor
24 reviews 24 reviews
16 hotel reviews
Reviews in 17 cities Reviews in 17 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed November 3, 2013 via mobile

We stayed 2 nights and were very lucky with the weather as we lounged on the dock! Wow a terrific experience to be swimming in October.
We had a simple room but delightful and had a little patio which faced the mountains and that was fine with us. We booked on line and were able to get a great price. Breakfast was typical but done with style. We did not eat at the restaurant but had a few drinks on the patio. We enjoyed many meals at local restaurants. We walked everywhere but, one night we decided to take a taxi back to the hotel and it cost 20 euro for less than a mile.
The fellas at reception were very friendly and helpful.
My one tiny issue was the hotel turned off the AC at 2 am? I would've opened the door but we were next to this huge roof top which I didn't think was that secure. I asked the next morning and was told that's what they do. "It's not hot anymore" I reminded him that I was so the AC was kept on until morning.
The hotel is quite lovely and location is breathtaking.

Stayed October 2013, traveled with friends
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Hotel Riviera

Address: Via Califano 22, 80067 Sorrento, Italy
Location: Italy > Campania > Province of Naples > Sorrento
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
#2 On the Beach Hotel in Sorrento
#9 Luxury Hotel in Sorrento
#21 Romantic Hotel in Sorrento
#30 Family Hotel in Sorrento
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Grand Hotel Riviera 4*
Number of rooms: 100
Official Description (provided by the hotel):
Just a few short steps from the centre of Sorrento, the hotel enjoys a splendid position overlooking the sea and with a panorama of the entire Gulf of Naples and Vesuvius.The warm welcome reserved for our guests and the professionalism of our staff make the Riviera a first class hotel, where you can enjoy a vacation in which our hospitality takes care of your every comfort. The hotel offers an American bar, Restaurant, Swimming pool, Solarium, Garden, Private beach and wide panoramic terraces set on various levels from which to enjoy the beauty of the Sorrento Coast.All areas of the hotel have centralised air conditioning and heating. Wi-Fi access is completely free. ... more   less 
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Also Known As:
Grand Hotel Sorrento
Grand Hotel Riviera Sorrento

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