We went with another couple and thought we were getting rooms with a view with no balcony. When we checked in, we were delighted to find out that we had balconies for the same price as our non-balcony rooms. Our rooms were wonderful with fabulous views of Vesuvius across the Bay and the marina below. It was a fantastic location and we walked to local food establishments and stores every day. The staff were incredible, especially Franco who took care of all of our transportation and touring requests. He arranged to have us picked up at the Naples train station and take us directly to the hotel - that was such a relief travelling from Rome. He arranged for a wonderful car tour of the Amalfi coast which we loved. We had a little misunderstanding of the hourly cost but it was still worth it. I recommend verifying the cost of everything by writing it down so there is no misunderstanding. We loved this hotel and would go back in a heartbeat. Our first meal at this hotel was probably the best. Wonderful home made cannelloni, fresh fish, salad, vegetable and beautiful lemon cake and serenaded with Italian songs - it was a memory we will never forget. If you say you were recommended by Rick Steves you will get a discount.