Where to start... First impression was terrible, we had specifically booked with Thomas cook as a honeymoon destination with a sea view, which we paid extra for as we were told to specify this to ensure a good room. When we arrived this could not of been further from the truth... Our room was awful, tiny and tired. There was no room to walk round, to the point that my wife kept bruising her arm on the door just trying to get in and out of bed. The shower was so small, when you turned around to pick something up you turned it off, that was if it worked in the first place. The tv didn't work properly and there was one plug in the entire room, which the mini bar fridge was plugged into! The apparent sea view was from the side of the hotel, which over looked another house and lemon grove. Our issue was that we had made it very clear that this was our honeymoon, booked almost a year in advance and ended up in a room you could barely move in that belonged in the 1970's.
However, when we asked to move the reception staff were very helpful, but told us they were fully booked till the next day, which was annoying as we told them we booked this nearly a year in advance! Our new room, which was stunning, almost made it worse as we were shocked that other people paying the same amount would have such a different hotel experience.
On the bright side the reception staff were incredibly helpful and gave us a fantastic recommendation for a restaurant to dine at on our last evening. The pool area and the view is sensational at this hotel and in the evenings it is like being in paradise, over looking mount Vesuvius and the bay.
On the subject of food, we were quite surprised to hear comments about how amazing the food was at the hotel, as my wife is allergic to onions, which she told the restaurant staff on the second night, therefore she had to eat a school dinner like pork escalope meal every night for 4 days because the dishes were produced on mass in advance so the onions on the other dishes could not be left out. We spoke to some people about the food who also were not impressed. After speaking to our Thomas cook rep, the menu became more varied and the quality of the food did improve as the week progressed, but considering the food we experienced in sorrento, the hotel food didn't match up to it at all. We had lunch there on our last day and it was awful and more expensive than the town. I had a club sandwich that was made mostly of limp lettuce and mayonnaise and the crisps were so stale I couldn't eat them.
The breakfast was great though, fresh and varied with gorgeous coffee (just don't pour too much in your cup as it is very strong!)
We found the reception staff, female bar staff, the cleaners and a couple of waiters incredibly friendly and helpful. However, it was quite inconsistent. The shuttle bus was great and prompt even if it was a little terrifying when the driver was texting all the way down the hill! The last shuttle bus from town is 11pm which doesn't give you long from the first evening bus, so we would recommend getting fit before you go to make it up the hill or bring lots of cab money!!
Overall, the hotel is great if you are lucky enough to get a good modernised room from the offset and the chef is in the mood to cook well that week. We felt it was very unfair that guests pay the same for a pot luck on what sort of room you get, they should be all of the same standard, or the rooms that have not yet been redone should be offered at a slightly reduced rate. Room advice: if they give you 324 and you like a spacious room...give the key straight back!! We also thought that the staff were brilliant at reacting and dealing with complaints, but they were complaints we should never have to have made on our honeymoon in a 4 star hotel. Unfortunately, the room we got to start with actually had my wife in tears on the second day as we had spent all our savings on a honeymoon of a life time and no one at the hotel said as much as a congratulations or though it was an important enough occasion to put us in a nice room to start with. We think with a few tweaks this hotel could be perfect for all, but as it currently stands, I would not recommend it as a honeymoon destination.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
August 18, 2013
Dear Valued Guest Dave A,
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