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“Average.....” 3 of 5 stars
Review of Grand Hotel Capodimonte

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Grand Hotel Capodimonte
4.0 of 5 Hotel   |   Via Capo 15, 80067 Sorrento, Italy   |  
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Ranked #22 of 96 Hotels in Sorrento
Certificate of Excellence 2014
Brentwood, United Kingdom
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
21 helpful votes 21 helpful votes
“Average.....”
3 of 5 stars Reviewed October 22, 2012

Having had a few months to digest the experience and put things into perspective (went in August 2012), I would say this is a very good hotel, BUT only go there (Sorrento/area as whole included!) IF with an agenda such as being able to cross off visits to Capri, Herculaneum and Pompei from your bucket list.
A tourist trap with capital T's. Cannot fault the hotel and staff. All very good albeit the Capidimonte is probably not the most child friendly hotel around, but we kind of knew that from other reviews so didn't have high expectations to start with in this regard.
The main problem could be they are trying to 'sell' themselves as a slightly better hotel than what they really are and that brings me to dinner time....
If I stay in France and go to a 5 star restaurant, I expect to find a nice, rich 'gourmet' dinner. Limited quantity, but yet tasty and filling. When I go to a 4 star restaurant/hotel in Italy, I would like to be able to fill my boots (it's holiday after all!). That was not the case here unfortunately apart from Wednesday's when it was buffet night!
Although you get an a la carte menu to select your 3 courses from, they are all very limited when it comes to quantity. 'Meat balls and spaghetti' was 2 golf ball sized meatballs and, no lie, another golf ball sized ball of spaghetti! I don't think I eat more or less than the bloke next door, but this didn't even touch the sides..
To cut a long story short; keep an eye on your tabs so you don't face a nasty surprise when you settle up at the end of your holiday. If you have very active/ lively and perhaps noisy kids (in other words; 'kids'!) then think twice about this hotel (no dedicated kids pool and the pool is ruled with an iron fist by the life guard who I fully appreciate is only acting on orders, so don't have a go at him - very friendly and helpful in other matters!). Do bed and breakfast and spend your saving in the restaurants in town (literally a 5 mins walk!). Still relatively pricey, BUT you get 'proper' meals.
Lastly, guess I should thank the hotel for not having put on as much weight as I normally do when returning from 2 weeks of indulgence, which should see me in fairly good shape when travelling to Lanzarote this weekend coming. No doubt a week of all inclusive there will soon ruin that....

  • Stayed August 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,382 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (455)
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  • French first
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English first
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed October 22, 2012

This is a Grand old building that has been extended as its fortunes have prevailed. We had a transfer from Naples to the hotel, that was recommended and worthwhile. We had a booking for four nights and our first room whilst it had a partial sea view (as booked) was clean and pleasant enough was right on the road, had no shutters and had an air conditioner that sounded like a Vespa with a rattly exhaust! We asked to move and like others was told the hotel was full. Don't worry I believe that this place runs close to capacity. After two nights they were kind and were able to give us a lovely suite, still on the road but no problems with electric shutters.

Now don't get us wrong we are live and let live people but the Demographic of this hotel as you may read elsewhere is middle aged English couples that seem to enjoy the half board. That is this hotel supplies breakfast and dinner or lunch. We went to town for dinner and only had breakfast at the hotel. The atmosphere was not Italian. The food was adequate but it appears Sorrento indeed caters very heavily for English tourists and palate. Also the music that played all the time seemed to be 80;s and 90;s English love songs, if you are in Italy be Italian!

Room Tip: Read the reviews accommodation in the front is OK if the room has shutters. Big Hotel big hotel feel...
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  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fleet, United Kingdom
1 review
3 of 5 stars Reviewed October 20, 2012

We paid nearly £900 for seven nights with Thomas Cook and enjoyed a nice week at the hotel. However, our room was not a room with a view but instead faced a small courtyard and road-admittedly this may be the tour operator and not the hotel. Wrt the hotel - everything is in addition to the price paid- for example we were over for a family wedding and the use of the iron the night before was per hour on top of the room. There were no facilities to make tea or coffee in the room and again, the safe was an additional 18 euros. The food was hit and miss - sometimes very tasty but quite often it appeared to be re-heated or perhaps had been cooked much earlier on in the day. The view is stunning from the hotel and on the who,e the staff are genuinely lovely, but be prepared to pay for everything on top of your room and don't go for the Italian food.

  • Stayed September 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
43 reviews 43 reviews
9 hotel reviews
Reviews in 21 cities Reviews in 21 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed October 20, 2012 via mobile

Took a chance on picking this hotel but came up trumps, what a brilliant location and amazing view over Sorrento, the bay of Naples and Mount Vesuvius. The hotel itself is excellent, very clean, everything you could ask for, friendly staff and superb Restuarant (the A'La Carte) with its amazing views from the terrace and stunning food which would rate against any top class hotels/restaurants back home. One word of warning, the pool is bloody freezing....

This is in an excellent location for touring around the Amalfi cost and Sorrento. The town centre is about a 10 minute walk away, Positano is an hour away (€7 bus near the train station) with Amalfi a further 30 mins along one of the most amazing costal roads going.

I would recommend this hotel to anyone and I would definitely return when I next come to Sorrento....

Stayed October 2012, traveled with friends
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Leeds, United Kingdom
Senior Contributor
37 reviews 37 reviews
16 hotel reviews
Reviews in 14 cities Reviews in 14 cities
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed October 17, 2012

This was our first trip to Italy and this hotel and glad to say we loved both ,we stayed for just over a week in July 2012 and after reading some very negative reviews i thought i should at least give our opinion of this hotel.After spending hours on line i finally chose this hotel(the picture of the girl looking over the sea from the swimming pool SOLD IT)we had a very friendly welcome from desk duty staff, we was then taken to our room ,we had upgraded to a room with a sea view with balcony,.,..i was a bit dubious as when i booked on line
it said a partial sea view (i was thinking we might have to dangle off our balcony to see it ),no need to worry we had a fantastic room with the most amazing view over the sea ,a bottle of prosecco on ice was awaiting us on our arrival ,the room was lovely, nice and bright with loads of room ,good wardrobe space and good lighting in the bathroom ,and a very comfy bed .
The breakfast are fantastic from cold ham/cheese ,full English and you pick your choice of omelets cooked in front of you,fresh fruits/jams some people have pointed out that you have
to get get your own coffee/tea (and your problem is???)and i have to say i thought the waiting
staff was polite with both myself and my partner i would prefer that to a person who grins from ear to ear for no apparent reason all day long surely that would be a bit odd!!!!!!!!!!!!!!
The hotel is lovely and some very pretty gardens But the best is yet to come ,the five swimming
pools (ok ,one is very small)but they are wonderful you never feel like anyone is invading your
space and if you want to recreate the girl in the photo(ok she's a model)go to top one(pool), go to the edge when they do the waterfall(every 3hours or so)and you've got a fantastic picture .
waiters come and take snack/drinks orders around the pools but you can get lunch around the
bar ...if you can be bothered to move and this comes from someone who hates sunbathing .
I did not eat in the hotel in the evenings as i like to explore so i can not comment on that .
I thought the hotel,staff ,chambermaids were just lovely.

Room Tip: Up Grade to a sea view and balcony as the other rooms around the back ,still nice with garden views...
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  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Giuseppe M, Proprietario at Grand Hotel Capodimonte, responded to this review, October 23, 2012
Dear Sir,

We are extremely grateful for your kind review here on Trip Advisor; we appreciate when guests like you take the time to write something even months after their visit, it means that we left a positive impression and it’s a source of pride.

Thanks again for your positive words about the room, the facilities and the professionalism and courtesy of the staff, we will convey your feelings to them.

We’re looking forward to welcoming you again in the future

Best Wishes

The Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed October 14, 2012

beautiful hotel fantastic service, food is excellent, but take your life in your hands when you step outside, very dangerous roads, no local nice bars or restaurants, too many mopeds and cars racing round hairpin roads. not a holiday for children or mates, more for lovers and oldies, had a lovely boat ride to Capri for the day very exclusive and expensive but nice to see.

Room Tip: best rooms are set aside for people that book direct, not for travel tour companies, very expensive...
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  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Giuseppe M, Proprietario at Grand Hotel Capodimonte, responded to this review, October 23, 2012
Dear Guest,

We are so grateful for your valued support on Trip Advisor and we are very satisfied to know that your stay has been “idyllic”.

Thank you for your kind words, we hope to welcome you again in the near future

Best wishes

The Management
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uk
Senior Contributor
31 reviews 31 reviews
13 hotel reviews
Reviews in 19 cities Reviews in 19 cities
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed October 13, 2012

I looked for weeks before choosing this hotel as there is such a large variety of hotels to choose from. Definitely made the right decision although the start was not great.
We were on a special break so chose a prestige room for the 2 nights at a cost of 522euros B & B.
Easy to find in sorrento, near town only 5 min walk.
I had asked prior to our visit what the difference between a Prestige and Premier was and was told the Prestige were on a higher floor, had seen from other reviews there were complaints re noise from the dining room
Parked at the entrance very easily and check in was efficient Our initial room was 618, the promised large balcony was small directly next to other balconies with no screening, we also looked straight over the road with accompanying noise. The room itself was large, clean and beautifully furnished with a comp bottle of prosecco. We were not given a safe code or wi if code, bathrobes or slippers. After a visit to reception this was resolved and I was assured we were in a prestige room even though we were only in the 6th floor. Sat on balcony but the noise from the road was far too loud to enjoy the view. Returned to reception and spoke to Roberta who was fantastic and immediately checked rooms available and we were moved to room 1004 which overlooked the pool and town. Fantastic views day and night. Balcony was larger, much quieter and screened so very private. Room was large. Extremely clean with lovely furniture. Wifi was good. Pool area beautiful as were all public areas. Breakfast was very good. Great choices of food and good service from waiting staff. We had a fabulous few days in Sorrento with amazing weather, day trip to capri, and great restaurants this was enhanced greatly by our stay at Capodimonte and the excellent care and attention from Roberta.

  • Stayed October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Giuseppe M, Proprietario at Grand Hotel Capodimonte, responded to this review, October 18, 2012
Dear Sir,

Thank you very much for taking the time to review us on Trip Advisor. We are pleased that our reception staff was able to solve your initial problem with the room and that you overall enjoyed your stay.

Thank you very much in particular from Roberta for your compliments, she was delighted to know you remembered about her.

We’re looking forward to welcoming you again in the near future

Best Wishes

The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Hotel Capodimonte

Address: Via Capo 15, 80067 Sorrento, Italy
Phone Number:
Location: Italy > Campania > Province of Naples > Sorrento
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool
Hotel Style:
#19 Luxury Hotel in Sorrento
#22 Romantic Hotel in Sorrento
#25 Family Hotel in Sorrento
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Grand Hotel Capodimonte 4*
Number of rooms: 189
Official Description (provided by the hotel):
A prestigious 4 Star Superior Rating Hotel built on the lines of the typical Mediterranean architecture, positioned on the rocky mountain dominating the town of Sorrento and the enchanting Gulf of Naples. A striking and imposing hall, wonderfully designed into the rock cavern ambience, is connected with the fifth floor of the Hotel, thanks to two fast elevators. Guests will be welcomed by a selected and highly professional staff. ... more   less 
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Also Known As:
Grand Hotel Sorrento
Sorrento Capodimonte
Hotel Capodimonte Sorrento
Capodimonte Hotel Sorrento
Grand Hotel Capodimonte Sorrento

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