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“Heaven !!” 5 of 5 stars
Review of Villa Oriana Relais

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Villa Oriana Relais
3.5 of 5 Hotel   |   Via Rubinacci, 1, 80067 Sorrento, Italy   |  
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Hotel website
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Hotel amenities
Special Price
25% off room rate
Ranked #9 of 97 Hotels in Sorrento
Certificate of Excellence
Oxfordshire, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Heaven !!”
5 of 5 stars Reviewed July 24, 2014

Not sure what I can add that the other visitors have not said. It is a perfect place, the staff are wonderful and make you feel special, like family. The views are heavenly which does mean there is a walk into Sorrento itself but a bus runs along the main road once you have reached it from the private road. The breakfasts are also heavenly, in fact the who experience (room included) was heavenly and like the other reviews, we cannot wait to return.

  • Stayed June 2014, traveled with family
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
villaorianarelais, Responsabile relazioni con la clientela at Villa Oriana Relais, responded to this review, August 18, 2014
Dear guests,

You mange to say everything thanks to the amazing title you chose for your review and to your great words.

You make us feel happy and proud of our job.

Please come back and remember our heaven is waiting for you.

Arrivederci!

Maddalena D’Urso
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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805 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (79)
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English first
Newcastle upon Tyne, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 20, 2014

We have just returned after 9 days at villa Oriana relais and it was amazing....

Firstly the staff were so friendly, helpful and welcoming. Whatever you asked or needed they were so happy to help. This included help with booking restaurants, recommendations of places to eat and just general advice.

The villa itself was exceptional....clean, in great condition and it had the most spectacular views at both breakfast time and in an evening. Although the villa is a little way out from the centre of sorrento (approx 20 mins) it is worth it for the views and tranquility. The walk helps to burn off the extra calories from the most delicious breakfasts that are served daily, which include a wide variety of homemade cakes. Mmmmmmmmmmm

The sun terrace and jacuzzi and a special added extra which we enjoyed on the days we didn't go on trips. The trips that the hotel offer are of a great standard with a pick up and drop of service.

We very rarely visit the same place twice as there are so many places in the world to visit but we will definitely be back and stay at this villa.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
villaorianarelais, Responsabile relazioni con la clientela at Villa Oriana Relais, responded to this review, August 18, 2014
One word: Thanks!

Thank you for this amazing comment, for the beautiful words you spent for our villa, our breakfast and the staff.

Of course we wait for you soon to make your stay more special and help you in all your needs.

Ciao!

Maddalena D'Urso
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Atlanta, Georgia
1 review
5 of 5 stars Reviewed July 16, 2014

Villa Oriana is a special place. We arrived after a crazy day of traveling. They immediately put us at ease by giving us homemade lemonade and cake. They then told us about the area and recommended trips. I highly recommend the boat trip around and to Capri. The breakfast was delicious. They even kept it out late when I went running one morning. Maria and the staff want you to feel at home, and you do!

  • Stayed June 2014, traveled with friends
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
villaorianarelais, Responsabile relazioni con la clientela at Villa Oriana Relais, responded to this review, August 18, 2014
Dear guests,

We hope to have soon the opportunity to make you feel home and see you again in Sorrento.

Thank you for your kindness and for your words.

Arrivederci,

Maddalena D’Urso
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Uk
Level Contributor
96 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
5 of 5 stars Reviewed July 13, 2014

We are not really partial to return to places over and over again but this one has us hooked! The villa is so wonderful and there is much so to do and see in the area that we will be going again next year. Usual combination of lovely view , outstanding food and lovely staff. I am passing on a few tips in case they are helpful. Transfers from Naples airport options: 1. Book a cab with the hotel , it costs about 85 e each way. Down side cost and road congestion and a different standard of driving compared with UK. Obviously the easiest door to door method. Option 2, coach from airport to Sorrento and walk or take cab up to the villa. Coach costs about 10 e each, each way. Down side of the coach is that it goes via the road which gets congested and it only runs every 1.5 hours and finishes running fairly early on the way back. The coach does not appear to be bookable. Option 3. Taxi or bus to rail station , then use the circumventer . Quite inexpensive and runs regularly, problem it takes a long time (1.5 hours) , is dirty and hot and there are pick pockets on it. Once you arrive by train you need to walk or take cab. Get off the train and the bus the stop before sorrento . cab costs about 15 e. Option 4, bus or cab to the ferry port , then take ferry to sorrento and walk, or take the bus and walk or get a gap. The ferry is our favourite , it takes 30 minutes and cost about 10 e each. Bus to ferry is easy to use and costs 1e each. Once you arrive by ferry there is a bus that takes you to the bottom of the hill where the villa is located. It is quite hard to find first time so a cab might be best when you arrive. The staff told us about a fab pizza place in sorrento , it was packed out with local people, called Franco's . The best Pizza we have ever had and inexpensive. The cafe had a great atmosphere too, but not for those who object to paper plates.
We tried to use public transport to get around, what a nightmare! On the last day we learnt a useful lesson. whilst waiting in the ever present bus Que., for a bus that did not turn up we asked the people next to us if they wanted to share a taxi. In the end 6 of us shared a taxi to do a 20 minute trip at a cost of 5 e each.
In the villa we had a lovely room and noticed some more updates including new soft furnishings and new TVs. Thank you for my birthday treats , you make everyone feel special.

Room Tip: We have two different rooms now, our favourite is the white room, just because of the view.
See more room tips
  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
villaorianarelais, Responsabile relazioni con la clientela at Villa Oriana Relais, responded to this review, August 18, 2014
Dear friends,

Thank you so much for your third stay at Villa Oriana and for your kindness.

Now you are important members of our great family... we hope to see you soon to visit us and enjoy again the beauties of Sorrento.

A presto,

Maddalena D’Urso
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kansas City, Missouri
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed July 9, 2014

Simply one of the most enjoyable stays I've had anywhere. Maria and her staff treated my family like we were THEIR family. From the moment we arrived until we checked out, we had all of our needs met and questions answered. The rooms were wonderful, the views spectacular and the breakfast each day was spectacular. I cannot thank Maria and her staff enough for making our stay in Sorrento so memorable.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
villaorianarelais, Responsabile relazioni con la clientela at Villa Oriana Relais, responded to this review, August 5, 2014
Dear friends,

We always do our best to make our guests feeling like at home and part of our family and we are so happy when we succeed.

Thank you for your words and for your stay.

The family of Villa Oriana is here waiting for your next stay in Sorrento.

A presto.

Maddalena D'Urso
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St. Petersburg, Russia
1 review
5 of 5 stars Reviewed July 6, 2014

No need to describe rooms or facilities: everything is high standard, clean and cozy. Beautiful view from the balcony. Super delicious fresh oranges for breakfast which grow right in the same area around the building.
But what really makes this place special is hospitality of people who work there.
Maria, the owner, is very kind and attentive to her guests. Obviously she cares for what she is doing. Milena will gladly help you with all sorts of different questions.
I certainly recommend this place and wish Villa Oriana's family a prosperous growth!

Stayed June 2014, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
villaorianarelais, Responsabile relazioni con la clientela at Villa Oriana Relais, responded to this review, August 5, 2014
Dear Ruslan,

What a nice review. Thank you for your wishes and recommendation. Your words make us happy and help us in doing always the best for our guests.

If you decide to come back use the code BEST-FRIENDS or TRIP25 into our promocode box and you will have a special discount.

A presto,

Maddalena D’Urso
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jamison, Pennsylvania
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed July 2, 2014

Maria and staff make this hotel a family affair. Maria is so amazing and will help you with anything. She drove my family of 4 to the train station early one morning for our trip to Pompeii. She also made reservations at a family restaurant - L'Antiqua Tratorria and drove us there because the taxi ride would have cost us 28 Euros one way. She is an amazing baker and makes the most delicious cakes using her lemons! The rooms were nice and bathroom was large. The hair dryer was not good and needs to be stronger. My daughter has long hair and it would have taken 30 min to dry with the hair dryer. The hotel is set up like a house, so when she and staff starting baking at 5:30 am, and our room was right under kitchen, we could hear lots of noise. If you like cake for breakfast, you will love their breakfast. Maria makes delicious homemade biscotti with nutella, lemon cake, and others. Personally I can't eat cake for breakfast, so they will make you a hard boiled egg if you ask. Fresh squeezed juice too.
The location of this hotel is a little tricky. It's up on a hill overlooking the beautiful blue ocean, but if you want to go into Sorrento for dinner, it is a 25-30 Euro one way expense. So it's $50 just for the taxi rides. There are only a few restaurants that will shuttle you back for free. So it's very expensive. There is really no other option for a good dinner.
One day we asked if there is a beach nearby and 1 staff member told us it was a 10 min walk there. She gave us a map and showed us where to go. Well we walked for over 20 min, finally found the beach area, and had to pay 4 Euros to take the elevator down to the beach. Then we had to pay 20 Euros (for 4) to use the private beach. So we opted for the cement public beach. I just wish they would have told us. It's not a nice beach. The best beach in the area is at Positano which is a car ride away. But definitely worth it.
Overall a nice place to stay, but Maria makes it special.

Room Tip: Ask for a room away from the kitchen.
See more room tips
  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
villaorianarelais, Responsabile relazioni con la clientela at Villa Oriana Relais, responded to this review, August 2, 2014
Dear Judy and family,

we are so happy in reading your beautiful words and compliments.

We thank you also for your suggestions.

If you are coming back we will do everything is possible to make your stay better than it was.

A big hug from Maria and the staff.

Arrivederci!

Maddalena D'Urso
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Villa Oriana Relais

Address: Via Rubinacci, 1, 80067 Sorrento, Italy
Location: Italy > Campania > Province of Naples > Sorrento
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Shuttle Bus service Suites Swimming Pool Airport Transportation
Hotel Style:
#6 Romantic Hotel in Sorrento
#10 Family Hotel in Sorrento
#11 Business Hotel in Sorrento
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Villa Oriana Relais 3.5*
Number of rooms: 16
Official Description (provided by the hotel):
An elegant and essential accommodation, refined and with all the comfort and welcoming of an exclusive retreat. Villa Oriana Relais is located in Sorrento, only 5 minutes by car from Tasso Square, the main square of the town and has a breathtaking view of the bay of Naples.The d'Esposito family, has managed this wonderful Relais with passion for years, welcomes the guests like friends. ... more   less 
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Also Known As:
Villa Oriana Relais Hotel Sorrento

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