I have read through quite a few reviews on this hotel before committing myself, because I like to be fair, but this hotel just didn't do it for me. We booked a twin room with a balcony, and incidentally, we paid £179 extra for a seaview balcony, which I thought was extortionate. What we ended up with was a double room, possibly the oddest shaped and smallest room I've ever seen in a hotel, and a bathroom no bigger than a store cupboard. The balcony was concrete, with two spindly little chairs and a piddling table. The balcony was around 2' by 3'. The view was over rooftops and streets with people's washing etc all on show. A complete rip off for that amount of money. We were moved to a twin bedded room with a larger balcony, but still an awkward shape - long and narrow, and so not much better in the longrun unless you fancied a lie down on it, and the view here was sideways on to the sea, so even more rooftops and less sea. My advice is, don't even consider paying extra for a balcony. There were a few people in the older part of the hotel who had a balcony almost as big as their room, so that didn't seem quite fair either, since they paid the same price as us. I expect they were quite bothered by noise though, as their rooms overlooked the pool bar.
The hotel did its best to cater for my gluten intolerence, so well done to them on that. However, the Maitre d' was so controlling, he used to tell me what to choose to eat every night, when there were actually better, more interesting options for me. I had some reservations about this hotel before we went as a result of reading other reviews, and I phoned Riviera. They assured me that if I wanted it, we could have a table for two, and that Riviera customers didn't pay for towels at the pool,(It was only 2 euros, but it's the principle). Wrong! We had no choice about where we sat for our meals, but were herded into the dining room and placed on the next vacant table. Hello! I left school forty years ago! You could avoid this only by teaming up with others before going in. I'm not anti social at all, but I did object to having no choice about where I sat, especially as every time, it involved a long explanation about why I had different food from everyone else. I enquired a bout the towels too, and was told that the receptionist, "Didn't know where Riviera had got the idea that their customers didn't have to pay". The standard of the evening meal was quite good, and there was a gala meal one evening. However, the breakfasts were awful. Cakes, treacle tarts, croissants, tinned fruit, one choice of fresh fruit only, and fried eggs and bacon swimming in oil.
I thought the service, both at the reception desk and in the restaurant was fine, but the staff seemed to be terrified of the boss. One thing, the rooms were always immaculate, and towels changed daily, but the bathroom accessories were limited to strange soap sachets, and the hairdryer seemed to have been hired from the Museum of Naples. There were no tea or coffee making facilities in the rooms.
The pool was very small - you only needed about three or four in it for there to be no room left. The top floor had a jacuzzi and seemed like fun, but we never got up there much. There was a lot of traffic noise early in the morning, but with it's central location, that could hardly be avoided. It was in a very good spot for the town. You could walk straight out into the main street. That was probably the best thing about it.
Overall I got the impression that this was a money making people factory above all else, and that not enough energy was directed to making our stay memorable or special in any way.
Don't even consider paying so much extra for a balcony.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.