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“Beautiful” 5 of 5 stars
Review of Grand Hotel Excelsior Vittoria

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Grand Hotel Excelsior Vittoria
5.0 of 5 Hotel   |   Piazza Tasso, 34, 80067 Sorrento, Italy   |  
Hotel amenities
Ranked #6 of 96 Hotels in Sorrento
Cookeville, Tennessee
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
“Beautiful”
5 of 5 stars Reviewed August 13, 2014

From the first glimpse of the hotel, to our romantic room, with the most amazing view of the Bay of Naples, this hotel was first class. We stayed the first two nights of our wonderful trip in Italy. I can't imagine a more beautiful start to our unforgettable vacation. The staff was very helpful, and the grounds were beautiful, for early morning walks. Delicious breakfasts to start each day, and soft beds to end the day. The hotel is located close to everything so we could walk to restaurants, and the center of town. Sorrento is a lovely place, with friendly people. We would love to go back one day and stay in this lovely grand hotel one more time.

Room Tip: Ask for a room, with a view of the Bay of Naples, and a large terrace.
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guido F, Proprietario at Grand Hotel Excelsior Vittoria, responded to this review, October 3, 2014
Dear Guests,
Thank you for your kind review!
We’re really happy that the Excelsior Vittoria was the best way to start your Italian trip and that you’ve particularly appreciated our location, the gardens and our breakfast service.
If you'd like to stay updated on the hotel's events and news, please follow us on Facebook and Twitter.
We are already looking forward to welcoming you back soon!
Warm regards
Guido Fiorentino
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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580 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (126)
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English first
Glasgow, United Kingdom
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed August 11, 2014

I have been holidaying in Sorrento for the best part of 40 years and have always been curious about the Excelsior Vittoria. In the past it was always impossible to visit the hotel to have a drink or a meal and the security guards warded off any interlopers. However, over the past couple of years, the Excelsior Vittoria has been inviting non-residents in to the terrace to have a drink and enjoy the music in the early evening (a response to the increasingly competitive hotels in Sorrento?) We were really pleased to have the opportunity to see the hotel and went in one evening for a drink. What a disappointment! The terrace was cramped and unattractive in comparison with other hotels with the same outlook. The music was average and the atmosphere was anything but exclusive as we had expected. The staff were very efficient without being particularly welcoming and the drinks were ridiculously expensive. We were staying at the Europa Palace (next hotel along the cliff) and were extremely glad we had chosen that hotel. No doubt the rooms are beautiful ( I have no idea) but I no longer have the desire to stay at this hotel.

  • Stayed July 2014, traveled with friends
    • 4 of 5 stars Location
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guido F, Proprietario at Grand Hotel Excelsior Vittoria, responded to this review, August 18, 2014
Dear Sir,

First of all we apologize for the inconvenience caused and we thank you for your valuable feedback which enables us to monitor and improve the services we provide.

Please note that we pride ourselves to be one of the five-star properties in service as well as in the product quality and we regret if you did not feel this way.

We are already looking forward to welcoming you back at the Grand Hotel Excelsior Vittoria soon!

With warm regards

Guido Fiorentino
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Holmfirth, United Kingdom
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 10, 2014

I had the pleasure of staying at this absolutely wonderful hotel with my Daughter who was married in the cloisters and then had their wedding reception at the hotel. The suite was amazing, the staff addressed us personally and made every effort to make our event truly memorable. We had drinks and the best nibbles ever on the terrace before an amazing 5 course dinner in the beautiful dining room and then a party at the pool bar. This hotel is definitely the best I have ever stayed in and it made our special event something I will never forget. The attention to detail, which included choosing the dinner service, was superb and the hotel co-ordinator made sure everything ran smoothly from start to finish. The perfect place for a wedding reception or a stay of any sort, although we didn't use them the children's facilities and play areas looked fantastic also.

Room Tip: Any room with a sea view would be fantastic because of the hotel position.
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  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guido F, Proprietario at Grand Hotel Excelsior Vittoria, responded to this review, August 13, 2014
Dear Jayne,
Thank you for your kind review.
We are very happy that you enjoyed such a special moment as your daughter’s wedding with us!
We’re glad that you appreciated every aspect of our property, from the location to the service provided and we hope to welcome back your family soon here at the Excelsior Vittoria

Sincerely

Guido Fiorentino
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Meath
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed August 10, 2014

My husband and I stayed in the Grand Hotel Vittoria for a week in May. We can not say enough about this wonderful hotel.
We had the most beautiful room - sea view - with a huge balcony. Reluctantly, we left it every evening to go to dinner. The hotel is centrally located with a wide choice of restaurants within minutes walk in the town.
Breakfast - presentation and content- was magnificent. Serene and relaxed with a pianist in residence.
On arrival, we were told that there would be another Michelin starred chef joining the resident Michelin chef the following evening. Wow. Were we glad that we took the opportunity of taking a table. We have done the Michelin starred restaurant thing (1 - 3) in various places previously and we both felt that this was the first time that we were being given exceptionally good value for the experience. And it was an experience - an array of amuse bouche prepared on the veranda overlooking the Bay of Naples whist we sipped constantly refilled bubbly.
The hotel staff were superb. This is a grand, old fashioned hotel where those working there do not have jobs as much as careers and are all proud of their work and of the place in which they work. We got a hug from the concierge leaving!!
If we can ever again shake off The Troops and get away without them, we look forward to returning. That said, it was half term in England when we stayed and there were a few children staying.

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Ontario, Canada
Senior Contributor
30 reviews 30 reviews
22 hotel reviews
Reviews in 17 cities Reviews in 17 cities
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed August 7, 2014

I recently had the opportunity to spend four nights at the Grand Hotel Excelsior with my family as we started our summer holidays in Italy. The hotel is one of those true gems and it truly exceeded our expectations on all fronts. The location is perfect, the staff is attentive, the food divine and the rooms very comfortable.

As for dining don't miss Terrazza Bosquet, we enjoyed their tasting menu, three hours later we were wrapping up one of the best meals I've enjoyed in recent memory.

  • Stayed August 2014, traveled with family
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guido F, Proprietario at Grand Hotel Excelsior Vittoria, responded to this review, August 13, 2014
Dear Guests,
Thank you for your kind review!
We are pleased that you enjoyed your starting holiday with us and especially that you appreciated our room, staff and the Terrazza Bosquet restaurant in particular
We really hope to have the pleasure of welcoming you back.
warmest regards,
Guido Fiorentino
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hessle, United Kingdom
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed August 6, 2014

On a recent holiday to Sorrento we dined at most of the 5 star hotels but chose to go to the Vittoria on our last night , we know the hotel as we used to go for afternoon drinks on the terrace most days, on the night in question we were asked if we wanted formal or informal dining so we chose formal, we were seated in the outside dining area which was covered by a awning with fabulous views, from the moment we walked in we were treated as royalty, the staff very attentive but not intrusive, we had several treats in-between courses which were very nice indeed & watching the wine sommelier open our bottle of wine was theatre in its self. The food was tremendous as was the whole evening and when the bill arrived we were presently surprised, not as much as we thought for such a prestigious establishment were King & Queens had dined before us, it is certainly on our list again when we revisit Sorrento.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guido F, Proprietario at Grand Hotel Excelsior Vittoria, responded to this review, August 14, 2014
Dear guests,
We are pleased that you enjoyed your experience at the Terrazza Bosquet restaurant.
If you'd like to stay updated on the hotel's events and news, please follow us on Facebook and Twitter.

We really hope to have the pleasure of welcoming you for a stay at the Excelsior Vittoria in the next future!

Warmest regards,
Guido Fiorentino
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newport, United Kingdom
Top Contributor
52 reviews 52 reviews
10 hotel reviews
Reviews in 26 cities Reviews in 26 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed August 5, 2014

We stopped at Sorrento for the day, whilst on a Wonderful Silverseas cruise. The shuttle bus from the port took us up to the very busy square. We wondered looking for somewhere nice for lunch. Tavern where was packed. But as we walked along the pavement my husband spotted a sign in the wall saying Leading Hotels of the World. We knew it must be the famous hotel. We approached a very nice security guard and asked it was okay to go in for lunch and explained that we hadn't booked. He directed us through beautiful gardens to the terrace. We were given a table outside under an olive tree with spectacular views over the bay. We couldn't have asked for more. We thought this is going to cost us! But to our surprise it was quite reasonable and the waiters didn't mind if you only had one course or even 2 starters. My husband and I both had a blue lobster salad, 24euros each, washed down with a great bottle of Sauvignon 28 euros. It really was wonderful. Don't be afraid of this place, just walk straight in, you won't be disappointed. Also at the end of the meal, we were shown to a lift in the rocks that took us straight down to the port. This is the way celebrities arrive from there yachts! No need for shuttle bus! Pease don't miss this place, it really is so peaceful compared to the noise and traffic of the square.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guido F, Proprietario at Grand Hotel Excelsior Vittoria, responded to this review, August 14, 2014
Dear Linda,

thank you for your beautiful review!
We’re really happy that you indulged yuorselves to try our restaurant Terrazza Bosquet services and that you were so satisfied with them.
We hope to welcome you back soon at the Excelsior Vittoria….as our hotel guests!

Warmest regards
Guido Fiorentino
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Hotel Excelsior Vittoria

Address: Piazza Tasso, 34, 80067 Sorrento, Italy
Location: Italy > Campania > Province of Naples > Sorrento
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
#5 Business Hotel in Sorrento
#5 Luxury Hotel in Sorrento
#10 Romantic Hotel in Sorrento
#17 Family Hotel in Sorrento
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Grand Hotel Excelsior Vittoria 5*
Number of rooms: 96
Official Description (provided by the hotel):
Well-regarded Hotel comprising several buildings & newer villas in a clifftop garden, with fine views of the bay. ... more   less 
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Also Known As:
Grand Hotel Sorrento
Excelsior Vittoria
Grand Excelsior Vittoria
Sorrento Hotel Excelsior
Sorrento Excelsior

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