This was my first visit to Sorrento and I must say, I didn't know what to expect. I found Magi House on Tripadvisor and booked because of the reviews that I read. From my first correspondence with the house, the entire team was responsive, helpful and accomodating. I was scheduled to arrive later than the staff manned the front desk and when I informed them of this, they didn't hesitate to offer staying later to check me in.
I can't speak enough about the service! As a customer service trainer, I was blown away at the level of service from every team member! It was seamless. There was nothing that I could have wanted that wasn't offered or taken care of. They were so attentive that they knew when I didn't leave my room, (I was working), all day and were genuinely concerned about my well being.
The rooms were well appointed. The only caution I would have is if you over 5'7" inches, avoid the penthouse apartment. It is simply beautiful and has a private terrace, but as the ceiling on the kitchen level is very low, you will hit your head if you are not cautious.
Do try the wine that is left in the room, it is inexpensive and really very good!
Did I mention the morning cappuccino? One of the best cappuccino's I've ever tasted!
I highly recommend Magi House...great location, great team, immaculate, amazing service.