I would like to rate this hotel higher but I really don't feel I can. When we arrived nobody was staffing reception, and this was frequently the case, both day and night, during our four night stay. Eventually a woman who spoke very little English appeared. Our booking didn't appear in the register so she rang someone and then checked us into our room.
Later we met Giancarlo, who seems to manage the hotel single handedly, or perhaps with his family, as there was often a boy sitting in the reception area watching TV or using the internet. Giancarlo was keen to be of help, but also had limited English. Maybe this explains the information on the hotel website that they are willing to be patient with guests trying out Italian phrases from their guidebook
We had room 21, a nice room with a balcony overlooking the square and a view across to the Duomo. The room wasn't spacious but the bathroom was large enough to accommodate our extra luggage. Everything was clean and tidy.
Wi Fi was free and unlimited, but the promised BBC World and CNN television channels were unobtainable.
Our first night in the hotel, a Friday, was quiet and we weren't woken by the church bell until 7am. The clocks went forward an hour at 2am on Sunday and this was accompanied, perhaps coincidentally, by a lot of noise from revellers in the square. On the Monday and Tuesday the racket from the square began at 5.30am with clanging of bins followed by some sort of noisy excavation in the building below us.
Breakfast was basic but adequate. It was served on the outdoor roof terrace when it wasn't too cold, which was pleasant.
We bought ourselves a local half lemon of soap, good value at 2 euro, as the soap provided in the room was tiny and the gel/shampoos are those silly packets that are hard to open.
Had the hotel been quieter at night (double glazing perhaps?), and had reception been better staffed I would have rated it four out of five, but we had serious concerns when we saw that some people had left their room keys on the unattended reception counter and gone out.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.