We phoned the hotel the day before to find out whether it'd be better to take the bus or ferry from Salerno, and said we would arrive at approximately 1.30 pm. We were advised to take the bus.( TAKE THE FERRY)After a train from Rome, a hellish bus ride and shlepping our bags up 800mt of crowded cobblestone street, we were hot, hungry and tired. And, there was no answer on the intercom at the gate! So, we pushed more buttons, and another hotel let us in. Not good enough! One staff member was lovely and helpful, the other couldn't tear himself away from the movie he was watching on his lap top to do more than nod or grunt. Day after day. Rude. We were booked and stayed for 4 nights-the rooms are spacious and clean, and the location is good.Lovely terrace, decent breakfast. Just disappointed at how a poor reception(NONE) and a rude and lazy host(not the breakfast guy) can tarnish our experience of a decent hotel .