I was told 2 weeks before we were to stay there I had to have surgery for cancer. We contacted them right away, but we were still charged one night's stay plus 20% of a weeks stay. I understand that is their policy, but show some compassion. We would have loved to go, but could not. We booked this B&B thru Italia Booking and they took a percentage of the cancellation fee immediately after we notified them. Each one blamed the other for the charge. We were able to get all our money back from everywhere we were to stay including the airlines. They were the only ones who really could not care less. We were very much looking forward to this trip and would have been satisfied with a credit for a future trip, but that was never offered.