Great and very helpful staff
Location literally seconds from Duomo
On arrival and departure pick up and drop off from the bus station
Stunning breakfast room where you feel like you are in a palazzo
Very good breakfast, no hot food apart from what you can warm up/toast in the grill
(skip the pre-pared omelettes and try the little triangular ribbed pastry Sfogliatelle)
Very clean comfortable room with great firm beds and good pillows
The not so good:
The walls are paper thin, so you can hear some one in the next room as though they are standing outside your door, and at around 7-7:30 when people begin walking on the tiled floor and the room door rattles every time the hotel front door opens you will be glad if you brought ear plugs.
Our room was a bit on the dark side and not a place you would want to spend time in but I am sure there are better rooms.