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“Bed bugs!!!” 1 of 5 stars
Review of Residence Hotel

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Residence Hotel
4.0 of 5 Hotel   |   Via delle Repubbliche Marinare 9, 84011 Amalfi, Italy   |  
Hotel amenities
Ranked #13 of 30 Hotels in Amalfi
Certificate of Excellence
San Francisco, California
Level Contributor
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Bed bugs!!!”
1 of 5 stars Reviewed September 13, 2013 via mobile

We arrived and saw what we believe to be bed bugs and marks on our bed. I immediately told the gentleman at the reception desk and showed him the bugs. He quickly dismissed them and said they were just mosquitos. I obviously know they are not mosquitos. I asked to change rooms but he would not do us this courtesy. He only offered to change the sheets and the mattresses after I insisted they be changed. The gentleman was not only rude and dismissive, he was downright offensive in his attitude. After they refused to switch rooms, we asked for them to at least discount our rooms since we did not feel comfortable sleeping in our bed. He refused and simply said no without offering anything more than a drink at their bar. The location is great, yes, but I would not recommend this hotel to anyone. The staff was rude and dismissive.

  • Stayed September 2013
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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305 reviews from our community

Traveler rating
    185
    92
    16
    4
    8
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47
174
16
2
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (64)
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English first
Melbourne
Level Contributor
4 reviews
4 of 5 stars Reviewed September 10, 2013

Great location, friendly staff and lovely rooms. Breakfast on the terrace was good, with a very good selection of food, especially for Italy. The wait staff were very helpful, especially the 2 Antonio's and Rafaelle. The Hotel is across the road from bus stops and is around the corner, literally 1 minute away, from the main plaza. Ferry boats are on the doorstep and we found shopping prices cheaper than Positano. We would choose this hotel again. John and Anna - Australia.

Room Tip: Ask for a seaview room with a balcony.
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  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed September 8, 2013

My wife and I arrived from Australia via France and had expected this hotel to be ok - it is not ok, it is outstanding. First the staff - they are so helpful and always have a smile. The room was much better than we expected, with a wonderful view over the main beach and marina. Walking to most places is very easy, and we are surprised at the small number of stairs. Breakfast at the hotel is excellent, and it is wonderful to sit in the bar having a drink watching the world go by.

Will definitely recommend this highly to anyone of my friends or family.

Room Tip: Ask for a beach view. It is a little noisy during the day but great fun. We stayed on level 2 whic...
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
32 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed September 5, 2013

Residence Amalfi is conveniently located across the road from the beach, Sita buses to Ravello, Scala, Bomerano, Positano and Sorrento as well as ferries to Sorrento, Capri, Ischa and Positano. The hotel is very clean and the rooms are of a good size and are light and airy.
The staff are courteous, accommodating and knowledgeable in terms of timetables and how to get to the attractions.

Room Tip: I loved room no 29.
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  • Stayed September 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Toronto, Canada
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed September 2, 2013

My wife and I spent the first week of our honeymoon at the Residence Hotel. It was truly a magnificent experience. Staff was friendly, and did everything possible to make our stay a good one. We never felt like a burden to them, and they were more than happy to arrange transport from the airport to the hotel, make dinner reservations for us while we were out on the beach, and seemingly anything else that we could have wanted. Francesco and Vittorio at the front desk were excellent.
We had a sea view room with a balcony and the views were stunning. The rooms were immaculate and were attended to regularly. A nice touch was having our sheets turned down at the end of the day before bed time. Breakfast was excellent, offering both North American and Italian items, served on a terrace with sea views.
The hotel is located in the centre of the city, close to the beach, restaurants, and ferries. The beaches are pebbly, but there are loungers for rent along the shore. Staying in Amalfi is a great choice as well, as it is relatively close to all other attractions along the coast (Positano, Capri, Sorrento, etc.)

Room Tip: Sea view is worth any extra cost.
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  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed August 27, 2013

Hotel Residence was perfectly located so that you could easily access the ferries, restaurants, buses and beach. The rooms are in very good condition, beds are comfortable, sound proofed and have shutters so you do not hear noise from the street or other rooms. I was facing the beach with a balcony in a deluxe room and loved it!

The concierge team went above and beyond their duties and ensured their guests left with a smile on their face. They are very friendly and happy to help in any way they can.

In leading up to my stay, they were very quick to respond to emails and booked restaurants for us. If you are getting the train to Salerno, I recommend getting them to organise a transfer form the train station to the hotel.

  • Stayed August 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
4 reviews
3 hotel reviews
4 of 5 stars Reviewed August 27, 2013 via mobile

First off, we felt Amalfi was a great "base point" for our Amalfi coast vacation. Spent 6 nights here and we easily got to Positano, Ravello, Sorrento (longer trek). The hotel is also right across from the beach, the town square, and very close to the bus and ferry terminals. Staff goes out of their way to make your stay comfortable. We stayed in a Superior Room and it was very spacious. Turn down service was a nice pleasant touch to the hotel. Would definitely return here again the next time we are in Amalfi!

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Residence Hotel

Address: Via delle Repubbliche Marinare 9, 84011 Amalfi, Italy
Location: Italy > Campania > Amalfi Coast > Amalfi
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Room Service
Hotel Style:
#5 Family Hotel in Amalfi
#6 Luxury Hotel in Amalfi
#8 Romantic Hotel in Amalfi
Price Range (Based on Average Rates): $
Hotel Class:4 star — Residence Hotel 4*
Number of rooms: 27
Reservation Options:
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Also Known As:
Residence Hotel Amalfi

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