We arrived and saw what we believe to be bed bugs and marks on our bed. I immediately told the gentleman at the reception desk and showed him the bugs. He quickly dismissed them and said they were just mosquitos. I obviously know they are not mosquitos. I asked to change rooms but he would not do us this courtesy. He only offered to change the sheets and the mattresses after I insisted they be changed. The gentleman was not only rude and dismissive, he was downright offensive in his attitude. After they refused to switch rooms, we asked for them to at least discount our rooms since we did not feel comfortable sleeping in our bed. He refused and simply said no without offering anything more than a drink at their bar. The location is great, yes, but I would not recommend this hotel to anyone. The staff was rude and dismissive.