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“Amazing Views,Value,Food and Service” 4 of 5 stars
Review of Excelsior Grand Hotel

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Excelsior Grand Hotel
4.0 of 5 Hotel   |   Via Papa Leone X | Locality Pogerola, 84011 Amalfi, Italy   |  
Hotel amenities
Ranked #22 of 31 hotels in Amalfi
Devon England
Top Contributor
79 reviews 79 reviews
37 hotel reviews
Reviews in 40 cities Reviews in 40 cities
142 helpful votes 142 helpful votes
“Amazing Views,Value,Food and Service”
4 of 5 stars Reviewed October 10, 2009

Just returned from another two weeks at this lovely Hotel
We used to visit this Hotel mainly for the Mountain Walking. It's position high above Amalfi near the village of Pogerola makes it an ideal starting point for many walks.
Although we have walked all the paths over the past 8 years we still return twice a year.
It is very relaxing and all the Staff are friendly and help to make your stay a memorable experience.

  • Stayed October 2009, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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510 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Reno, NV
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed October 8, 2009

We stayed here as part of a group travel program the last week of September. As others have noted, the hotel is located about a 10-15 minute drive from town. There is a stairway that allows you to walk to town, and some of our group used it. Between the free hotel shuttle and the local public bus, it's rather easy to get to Amalfi and back. Taxis are very expensive-- charge @ 20 Euros for the trip.

Our room was large and had a wonderful patio with an amazing view. The bathroom and bedroom were both in need of updating. While this place may have once been grand, not so much now.

We found the staff friendly and helpful. Some in our group asked for extra pillows, etc., and all requests were handled well. The front desk staff was particularly good and willing to help with information about bus and ferry schedules, etc.

The real downer was the dinners at the hotel. While not bad, the food was certainly not good. It's awful to be in Italy and not be eating wonderful food. We did get up the hill to Gerry's pub one night. It's a very good family-run restaurant, but be aware if you go that Gerry may require you to listen to him sing Dean Martin songs while he plays a keyboard before he'll bring your check.

  • Stayed September 2009
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed October 8, 2009

This is by far the best place to stay in Amalfi. It is just outside of town, up on a breathtaking hill. The hotel offers a free bus every day into town. The rooms have french doors that open onto a balcony that over looks the ocean. Half board is amazing. Waiters in white tuxs serving amazing food under silver platters. Truly the best hotel I have stayed at in Europe. It even has a private beach!

  • Stayed June 2009, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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UAE/USA
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed September 14, 2009

My parents stayed at this hotel when we all came to Amalfi for my wedding. The hotel was further from town than expected, and unless you wanted to wait for their shuttles, the ride to town with their "taxis" was double of what the local taxis charged. The staff was rude to my elderly parents and not at all accommodating when my mother was trying to get information to have a dinner for the ladies of the wedding party at their hotel. The staff was terrible, almost hostile. It really felt like they didn't even want us there. Worst part was we had all stayed at the Excelsior in Sorrento a few days before and they had gone above and beyond. What a shame, too, because Amalfi is one of the most beautiful places we have ever traveled. One of the friendliest places, too. Too bad this hotel had to lessen my family's experience.

  • Stayed June 2008, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
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Istanbul
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed September 2, 2009

The hotel is located in the highest point of Amalfi. The website says that it is only few minutes by the shuttle from hotel to the beach but it takes 15 minutes. The shuttle is very small for a such hotel and we had to stand for 15 minutes. The hotel is extremely old. There is only internet connection in the lobby and it is very slow. The worst thing is that towels are very old and rotthen.

  • Stayed August 2009, traveled with family
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
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Melbourne
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed September 2, 2009

I stayed at this hotel for a week at the beginning of August. I was upgraded to a large double room even though i had booked a single. The room was light, large and spotless. The balcony was relaxing and had amazing views as did the breakfast area and dinner balcony. The breakfast was average for a hotel of this standard but i was happy with what was on offer, some fruit would be a good option to add. The hotel shuttle bus was great, the times were convienent and the bus did leave on time which was good, nothing worse than constantly waiting for late comers. The staff were more than helpful at the hotel at all times and i will definately stay again in the future. It is a distance from Amaifi but it was nice and quiet and the town was easy to get too with the shuttle bus or the local bus which stops right out the front.

  • Stayed August 2009, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
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Toronto
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed August 27, 2009

This hotel is perched at the top of the mountain at least 15 minutes by cab or shuttle from Amalfi. It is very deceiving from the hotel web site that they are so far from the town. If you don't mind being dependent on the hotel shuttle for all your needs then this hotel has the most beautiful views of Amalfi.The hotel staff are very accomodating and nice but it is very old and dated. The breakfast is the worst I have ever had in Italy in 3 trips. Not all of our previous hotels were 4 stars either.They did not even set the table for you. H You had to get your own cutlery and cups and saucers from 2 separate tables. They did not clean up the previous tablecloth. You had to eat on a dirty one.
The beach towels that they make you give a 5 Euro deposit for are the oldest towels I have ever seen.
The hotel all in alll is okay but the distance from Amalfi and the inconvenience of the shuttle created alot of anxiety for us on an otherwise perfect trip to the Amalfi Coast. If you want to explore the coast by boat or bus you have to study the shuttle and bus schedules to coordinate them and it is so hard.The hotel advertises that they are .6 km from the town and that is far from the truth.
The beds were so bad that I could not believe that I had to sleep on them.

  • Stayed August 2009, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about Excelsior Grand Hotel

Also Known As:
Excelsior Grand Amalfi
Hotel Excelsior Amalfi
Hotel Excelsior Grand
Address: Via Papa Leone X | Locality Pogerola, 84011 Amalfi, Italy
Location: Italy > Campania > Amalfi Coast > Amalfi
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool
Hotel Style:
#8 Luxury Hotel in Amalfi
#12 Romantic Hotel in Amalfi
#14 Family Hotel in Amalfi
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Excelsior Grand Hotel 4*
Official Description (provided by the hotel):
Tranquil Hotel set in cliffside enclave surrounded by trees, directly above hotel's private beach on the rugged coast far below. ... more   less 
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