We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“very positive experience” 4 of 5 stars
Review of Excelsior Grand Hotel

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Save
You added Excelsior Grand Hotel to your Saves list
Excelsior Grand Hotel
4.0 of 5 Hotel   |   Via Papa Leone X | Locality Pogerola, 84011 Amalfi, Italy   |  
Hotel amenities
Ranked #24 of 30 Hotels in Amalfi
Bedfordshire
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
“very positive experience”
4 of 5 stars Reviewed November 22, 2013

Four of us stayed at the Excelsior recently and were pleasantly surprised with the standard of the hotel. The views are amazing and the courtesy bus to and from Amalfi was a bonus although it was necessary at times to get to the stop early to be sure of a place. There are other local buses which also run on the same route but they are not cheap and it would have added extra expense if we had needed to use them continuously.
The bedrooms in the hotel are spacious although somewhat dated and tired. The staff were, on the whole, pleasant and helpful and the food in the dining room was excellent with good choices on the daily menu. We were on a half board package and had originally intended to eat out some of the time. We found, however, that the food on the Amalfi coast is generally very expensive and the hotel offered a much better option.
I would certainly recommend this hotel for a relaxing stay.

Room Tip: The higher the floor the better the view.
See more room tips
  • Stayed October 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

637 reviews from our community

Traveler rating
    204
    234
    103
    55
    41
See reviews for
105
369
18
5
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (152)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Royal Oak, Michigan
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 9, 2013

We stayed here as part of our honeymoon trip - fantastic location and breathtaking views from our room and the restaurant balcony!

Décor is dated throughout but the friendliness of the staff and excellent service more than makes up for it!

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PORTSMOUTH
Senior Contributor
39 reviews 39 reviews
11 hotel reviews
Reviews in 26 cities Reviews in 26 cities
31 helpful votes 31 helpful votes
2 of 5 stars Reviewed October 26, 2013

My wife & I have just come back from a week's half board holiday at the Grand Excelsior Hotel. Hotel, panoramic view and staff absolutely fantastic. The downside is we were all told on day 2 that we were only allowed one tea / coffee per breakfast, any additional will cost 3e each. Now having paid full whack to Thomson of £1350, we didn't expect to pay an extra 54e for the week, water / wine yes but not tea / coffee!
The owners had a cunning plan. There was two menus for Dinner to choose from, one being a la Carte and the other a daily set menu. The daily menu consisted of 3 starters, one being a soup such as Cream of Potato, Chick Pea soup, the others being Pasta such as Pasta with Mussels & Clam. Tons of uncooked pasta a few mussels & clams. 3 main meals such as Braised Chicken Legs (Drumsticks!) Cod in fresh tomato sauce with Potatoes ( Cod was seriously salty & the sauce was just a chopped up tomato). So we had to order off the A La Carte such as Tomato soup with Croutons costing 7e. Extra cost for week for food was 56e. The majority of main meals did not come with veg. Grilled veg was 5e off the a la carte menu and was always slices of aubergines, courgettes and a horrible reddish cabbage.
On the last day we were expected to have breakfast at 05.45 and get coach to airport at 06.00 arriving at airport at 08.20 for a 11.25 flight. After complaining, breakfast was changed to 06.00 & leaving at 0630. The last breakfast consisted of fruit juices, slices of cake and muffin. No tea / coffee!
One of the guests at this point had enough and she managed to find a kettle, tea bags, cups and saucers so we all had a tea. Another problem is because our holiday was off peak the bedrooms did not have air conditioning which was turned off in September. If you left the balcony shutters open then you were covered in fruit flies.The last hotel shuttle bus left Amalfi at 18.45, so if you wanted a red meat meal in town then you had to get a public bus back or an expensive taxi. On the plus side the staff including the Legendary Antonio were excellent.
So I definitely say that the best time for a stay at the hotel is during peak summer days only, don't bother with off peak stays. If paying by Debit Card, keep an eye on the receptionist, as they seem confused that this wasn't a Credit card, and they put my payment through twice. Had to get a refund 0530 on the last day.

Room Tip: All the rooms have a balcony. Rooms have Sky TV with Sky News & some channels in English. Rooms...
See more room tips
  • Stayed October 2013, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Goderich, Canada
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 24, 2013

What's not to like about the Excelsior! This was our third stay here in the last three years, and the staff makes us feel like we are coming home! Everything about the Excelsior is pure Italy, and that's just one of the reasons we keep returning! It's the staff ( I won't mention names because they could all be mentioned ), the rooms, the food , the atmosphere and the amazing views that make for an excellent holiday each year. The location gives us access to countless walking trails, villages and easy travel to other attractions along the Amalfi coast. After a busy day, it is nice to get off the hotel shuttle, and enjoy the peaceful sounds of roosters crowing and church bells ringing. Our hats are off to Lorenzo and his great staff! We will be back!

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Devon England
Top Contributor
101 reviews 101 reviews
38 hotel reviews
Reviews in 47 cities Reviews in 47 cities
167 helpful votes 167 helpful votes
5 of 5 stars Reviewed October 23, 2013

I think this is our 24th visit to The Excelsior.
Over the years the hotel has got better and better.
A friendly family run business with charming staff.
The food is very good and typically Italian. Delicious pasta with non creamy sauces and excellent meat and fish. A good choice of desserts
The swordfish, grouper, scorpion and bream were very tasty and moist. Beautiful Roast beef veal and turkey were fantastic.
Contrary to a previous report the Wi-Fi was available in reception and there is also a hotel laptop for guests to use. The courtesy bus is free and there is also a Sita bus from the hotel to Amalfi at E2.5.
The sunrises while we were there were amazing as was the pool. Refreshing after a day out in the sun with hot showers both around the pool and in the cloakroom area.
Although we went at the end of the season the hotel was still busy but never gave the impression of being crowded.
Josette our Thompson representative is the best we have ever met. She really works hard to make your holiday the best it can be in this beautiful part of Italy

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dundee, United Kingdom
Senior Contributor
46 reviews 46 reviews
12 hotel reviews
Reviews in 16 cities Reviews in 16 cities
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed October 23, 2013

We had a wonderful holiday at the Excelsior Grand Hotel. It is a beautiful place, full of character. Every room has a fantastic view over the sea.
Our room and adjoining bathroom were well equipped, clean and comfortable. We went half board and the food was excellent both the breakfasts and the evening meals.
The staff were all very good. They were welcoming, friendly, efficient and all helped to make our stay extremely enjoyable.
I know that some people have criticised the furnishings and suggested that the hotel should be refurbished. We rather liked the furniture and, particularly, the decor and the beautiful ceramic tiles. I hope that if the owners do decide to refurbish the hotel, they keep the character of the place.
If you like a very modern hotel that looks as if it could be any hotel, anywhere in the world or if you want exactly the sort of food you would get in the UK, then this is probably not the hotel for you. If you want a charming Italian hotel with good food, beautiful views and friendly, helpful staff then I would recommend the Excelsior Grand Hotel.

Stayed September 2013, traveled as a couple
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bridgwater, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 20, 2013

Have recently returned from a one week stay at The Excelsior Grand Hotel Amalfi, 7th-14th October 2013. The location was breathtaking. A room with a beautiful sea view. The hotel was very clean and all the staff could not do enough for us. A special mention has to go to Giovanni the Restaurant Manager who did an excellent job and all his lovely, helpful staff. Also Antonio (Mamma Mia!) who was also very cheerful and helpful. We can understand when talking to the guests why they return year after year. Home baked bread, cakes and pastries but to name a few choices on the breakfast menu. Excellent. Hope to return again another year.

  • Stayed October 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Excelsior Grand Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Excelsior Grand Hotel

Address: Via Papa Leone X | Locality Pogerola, 84011 Amalfi, Italy
Location: Italy > Campania > Amalfi Coast > Amalfi
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool
Hotel Style:
#9 Luxury Hotel in Amalfi
#20 Romantic Hotel in Amalfi
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Excelsior Grand Hotel 4*
Number of rooms: 97
Official Description (provided by the hotel):
Tranquil Hotel set in cliffside enclave surrounded by trees, directly above hotel's private beach on the rugged coast far below. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Venere, Expedia, Priceline, TripOnline SA, Travelocity, Despegar.com, Odigeo and Tingo so you can book your Excelsior Grand Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Excelsior Grand Amalfi
Hotel Excelsior Amalfi
Hotel Excelsior Grand

Owners: What's your side of the story?

If you own or manage Excelsior Grand Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.