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“Fantastic food, hotel a little dated” 4 of 5 stars
Review of Excelsior Grand Hotel

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Excelsior Grand Hotel
4.0 of 5 Hotel   |   Via Papa Leone X | Locality Pogerola, 84011, Amalfi, Italy   |  
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Ranked #23 of 29 Hotels in Amalfi
North Wales
Level Contributor
27 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“Fantastic food, hotel a little dated”
4 of 5 stars Reviewed August 30, 2013

The food here is soooo good! For breakfast there is an enormous choice of italian breads and cakes to choose from, all home made and absolutely delicious. The bacon and sausage, as usual, are continental but edible, there is cheese, ham and tomatoes, etc for continental version.Several cereals plus milk or yogurt. Fruit juice is made from powder and not much choice of fresh fruit and if you are not there early the choice is limited to what is left out, but you only had to ask for what you wanted and they brought it to you, so that was brilliant. The three course evening meals were fantastic, 3 choices of starter, 3 choice of main, one dessert (but fruit or ice cream offered instead if you didn't like the dessert. All freshly cooked and absolutely gorgeous. The chef does cooking lessons and if you liked that sort of thing I imagine it would be well worth it, he can really cook. They provide pool/beach towels and both pool and beach are lovely. Rooms are rustic, but very clean and comfortable. The only down side to this hotel, and the reason I have given 4 stars is the need to use either the courtesy bus or public transport to get into Amalfi or to the beach, which was often full and one of our party got left behind on one occasion which meant they had to wait another hour to get back to the hotel. The staff are excellent, there is sometimes a problem in translation and misunderstandings did occur, but that is entirely our fault as we cannot speak Italian, at least they try very hard to assist in whatever you ask of them. All in all a really lovely holiday in an extremely beautiful part of the world.

Room Tip: All rooms have fantastic sea view.
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  • Stayed August 2013, traveled with friends
    • 5 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank NorthWalesJackie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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805 reviews from our community

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Wales
Level Contributor
24 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed August 29, 2013

I stayed at this hotel for just a week from 1st July this year and was very pleased. I wish I'd stayed for another week, as in reality, with flights, pick-ups etc. my stay amounted to only 5 days which was nowhere near enough.

I had a grumble on seeing my room, because it didn't have a balcony or terrace which I was expecting - the trials of travelling alone! However, it have a juliet balcony, and by standing the front legs of a chair there, there were amazing views of the sea, and Amalfi itself.

The food was good - the head waiter is very old fashioned - so don't cross him by sitting at a table without being shown to it!

The shuttle bus worked very well - I wish I had gone into town on more evenings (I wish really that I could have had only b& b, but I was on a package and it wasn't an option.

I wouldn't recommend the hotel's own beach. It's much better to stay on the bus and go right into Amalfi, which has better beaches and you have the advantage of being able to wander off and have lunch or go shopping during the day. It's also cheaper - the hotel beach costs 10 euros per day - WHAT - and I paid 5 euros on the main beach in Amalfi.

I would definitely go back to this hotel. I would prefer one in the town itself, but they are so much more expensive, and with the shuttle bus (and also plenty of local buses) this is not really a problem, and I as I say, from the Excelsior, the views are magnificent.

Room Tip: Ask for a high floor - on the first couple of floors, there is probably not much of a view. Also if...
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  • Stayed July 2013, traveled solo
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank WalesMrsT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Kirby, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed August 28, 2013

Hotel staff are very courteous and professional. Especially the restuarant manager who seemed to be there morning, noon and night!
Our view from the balcony was amazing but make sure you stay on the "Amalfi" side. At least then you can watch the various boats coming in and out of the harbour.
The rooms are very much traditional and the hotel itself is very 70's. We kept refering to the lounge area as the "Gold Room" for those of you who have seen The Shining. Well, it made us laugh anyway!
Our shower wasn't great (hot, cold, hot, cold) and the shower curtain sticks to you which was very annoying. Otherwise the bathrrom was clean and well stocked on a daily basis.
We only ate breakfast there twice but were quite dissapointed that the coffee wasn't up to much and the orange juice wasn't freshly squeezed (Small things can make a big difference).
Overall the hotel could do with some modernisation but taking all things into account, we feel it was average/good value for money.

Room Tip: Rooms on the left side have a better view.
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  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Victoria P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Whitby, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed August 26, 2013

Great views but appalling attitude from several members of staff. Having met the manager, I can see where the culture comes from. Air conditioning works but the manager will not put it on (presumably he is saving money). I was told it is run at 23 degrees set by a central computer and to lower the temperature would discomfort other hotel users! My daughter had a put you up bed for two weeks and it took them a week to provide a decent mattress. The staff do not care about your comfort, patronise any reasonable requests and it is clear the hotel is only interested in taking your money. Half-board is poor with a limited menu choice each night. You are also miles out of Amalfi and away from other restaurants so you are unable to eat elsewhere. Decor very dated- I doubt this hotel has been decorated since 1966. Only redeeming feature was pool and view (that's why it gets 1 out of 5).

  • Stayed August 2013, traveled with family
    • 1 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
2 Thank Julian F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lincoln
Level Contributor
32 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed August 25, 2013

After a fab holiday in 2008 here we decided to return. Amazing location with fabulous views. Antonio the head waiter still there and running the restaurants like a well oiled machine. Food and wine is great.
Still with its 1970's James Bond charm, the Excelsior is a time warp but in a good way.
Since we were last there the area has developed and more people have 'discovered' The Excelsior and the village above. A very relaxed holiday.
The hotel would have got a 5 star review if it wasn't for the paper thin walls: I really didn't want to listen to next door bonking noisily every night! (so don't get a room on the first floor folks!) though they did take a hint when I shouted "do you want scores out of ten!"

Room Tip: go for the higher up rooms... floors above 3!
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  • Stayed August 2013, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Phil C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed August 25, 2013

If you are looking for a charming Italian hotel that serves good coffee and juice in the morning do not go here.

The view is more than great. Therefor we took having to shower with a sticky curtain in the room that should have been renovated in the last millennium, as part of the adventure. As well as the hotel rules that can be found on every wall.

Not the warm hospitality that we found elsewhere in Italy and on the Amalfi coast.

The breakfast buffet was totally finished half an hour before closing. We did recieve an omelette on request. At that stage the Nestle coffee with powdered milk latte and the instant orange juice made us wanting to check out after 1 day.

The friendly staff tried to convince us to stay and then let us leave without any financial fuss.

  • Stayed August 2013
    • 2 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 2 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Markdb9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montreal, Canada
Level Contributor
53 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 stars Reviewed August 19, 2013

I stayed at the excelsior grand hotel and I have to say it was a wonderful stay. The rooms were very clean, the staff courteous. When I asked the front desk for dinner options, he actually called the owner of a local restaurant and arranged a pickup service for my friends and I for free. The restaurant we went to was a little gem, fresh pasta, seafood and all made with love italian food (all at a great price I might ad, I ate like a queen there).

The hotel itself is a bit outdated in style, but who cares, you are on the amalfi coast people! the views are breathtaking! I can never get tired of waking up, getting on my pretty large balcony and just staring at everything around me. It was so amazing.

The private beach was amazing, please don't go if you are going to complain about it being a rocky beach, you are in europe. The water is stunning and I took a lot of pretty coloured rocks back home as a souvenir.

The one thing I would say is a downfall, the walls are paper thin. We had the unfortunate luck of having a very noisy neighbour and heard every little thing, but thankfully that only lasted one night.


I would definitely go back, it was a great experience.

  • Stayed July 2013, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Airvixx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Excelsior Grand Hotel

Address: Via Papa Leone X | Locality Pogerola, 84011, Amalfi, Italy
Phone Number:
Location: Italy > Campania > Amalfi Coast > Amalfi
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service
Hotel Style:
#8 Luxury Hotel in Amalfi
#20 Romantic Hotel in Amalfi
Price Range (Based on Average Rates):
Hotel Class:4 star — Excelsior Grand Hotel 4*
Number of rooms: 97
Official Description (provided by the hotel):
Tranquil Hotel set in cliffside enclave surrounded by trees, directly above hotel's private beach on the rugged coast far below. ... more   less 
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Also Known As:
Excelsior Grand Amalfi
Hotel Excelsior Amalfi
Hotel Excelsior Grand

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