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“Tired old hotel.. still living in the 70s. Over priced . Only positive is the view” 3 of 5 stars
Review of Excelsior Grand Hotel

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Excelsior Grand Hotel
4.0 of 5 Hotel   |   Via Papa Leone X | Locality Pogerola, 84011 Amalfi, Italy   |  
Hotel amenities
Ranked #24 of 30 Hotels in Amalfi
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Tired old hotel.. still living in the 70s. Over priced . Only positive is the view”
3 of 5 stars Reviewed July 25, 2013 via mobile

Very disappointed. . Tired old hotel staff not helpful and not interested. The views are magnificent but everything else is 2-3 star. The food was nice but its a set menu so its pot luck what you get for your half board ! Not good enough when you've paid 5 star rates . The rooms are shocking very old very tired furniture and needs a lot of updating

  • Stayed July 2013
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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640 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (152)
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Toronto
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed July 24, 2013 via mobile

The only real thing going for this hotel is its view. The hotel itself is old, run down and shabby. It is in definite need of a major overhaul. We stayed for a week in July. The mattress was absolutely horrendous - all springs and it separated and/or caved in in the middle. We asked for a crib in our room for our daughter and we got a sketchy looking playpen that we did not use. We also had an ant problem in our room. We were told that if we used the fridge, they would remove it from our room. They will also charge you for ice. We didn't always have water pressure or warm water in the shower. The walls are paper thin and you can hear every possible sound next door and in the halls. The front desk employees were most often rude and unhelpful. The staff in the dining area were absolutely amazing - so friendly and hard working! They would also give us a small plate of pasta for our daughter at no extra charge. The breakfast was okay - I was sick of the breakfast by the end of our stay. The dinner menus were interesting, but the food wasn't bad. I think i enjoyed almost every dish i ordered. Water was not included in the meal. We never used the hotel's private beach, but the pool was pretty nice. You are high up and need to take their shuttle bus into town, which is often crowded and sticky. I think the only thing that keeps people coming to this hotel is its views, but for me that does not justify the price because it really has nothing else to offer.

Stayed July 2013, traveled with family
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Nottingham, U.K
Contributor
15 reviews 15 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed July 23, 2013

My Wife and I stayed for week beginning of June 2013, initially in room 515, which afforded a sea view but not a view of Amalfi, so after we had harangued the staff, we changed our room to 503 which gave us the absolutey fantastic 'views to die for'. The hotels selling feature is its prime position and the fantastic views it affords. I enjoyed the pool but there were no sun loungers. The Cave Bar was not open due to the very wet May, and water dripping from the cave roof. Lunch on the terrace with the great views was very enjoyable. Although a couple of miles above Amalfi, there is a shuttle bus and local bus service, but a taxi is 20 euros. Although half board we thought that the breakfast was very good with an assortment of foods, but that the evening meal was poor, and as a result we ate out most evenings. We did not use the hotels beach during our stay, and I thought that 10 euros per person per day a little steep. Overall we thoroughly enjoyed our stay at this very popular (adults) hotel, but I believe that the hotel is living on its past reputation and is in need of a complete overhaul,(especially the bedrooms). Again the hotels main selling point is its glorious position overlooking the Amalfi coast, and the fantastic views.

Room Tip: There are 6 floors in the hotel, but if possible choose rooms 1-5 on a higher floor, e.g 501-505 on...
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  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
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Jerusalem, Israel
Contributor
19 reviews 19 reviews
18 hotel reviews
Reviews in 15 cities Reviews in 15 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed July 21, 2013

The hotel was in a great location with a great and glorious view. The staff were excellent and very obliging and helpful and Josette (the Thompson rep) was amazing. Antonio, the head waiter was jovial, always there and ready to answer any question on anything. Jiovani was the nicest waiter eager to please. Rooms were clean and quaint. The only negative report is there was not enough umbrellas for shade by the poolside. And yes! We would return.........

Room Tip: Try not to get rooms below the 4th floor
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  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
15 reviews 15 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed July 10, 2013 via mobile

We booked 4 nights here in July 2013 and only stayed 1. I t is advertised as a 4 star hotel but is only 2 star in my opinion. The only thing it has going for it is the amazing view. The staff are abrupt and very unhelpful. The rooms are very dated and run down. There is only one bedside table, no safe , old furniture, water that runs got and cold if someone else iin the hotel is using it and there is a sign saying that the mini bar will be removed if any other drinks are put into it! The restaurants are closed most of the time which is very inconvenient as the hotel is a 15 minute bus ride from town which becomes very tedious after a while. There is supposed to be wi-fi in the lobby but there was none during our stay. We couldn't 't get out of there fast enough. Stay in the town, it is much better .Whoever is responsible for awarding the star rating in this area needs to revisit this hotel !!!

Stayed July 2013, traveled as a couple
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
Contributor
15 reviews 15 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed July 10, 2013

This hotel was organized as part of the emerald tour that went under. I was surprised at how wonderful the views are I had room 508. The rooms are old but clean and comfortable. The views make up for the room. We had a small balcony as well. Theres a free hotel bus that takes you to town on a regular basis and you can also catch the town bus for 2.30 euro. Even though this hotel is about 15 minutes from Capri, there is boats that take you to positano and other villages on a regular basis. The staff were all professional and all spoke English well. free wifi in the lobby. The views are the best feature of this hotel and the food and dining area very clean and a good range for both breakfast and dinner. Not enough pool lounges and always the same problem people who decide to leave the pool area for hours at a time and leave all their belongings on the lounges.For the views a would stay there again

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newcastle, Australia
Top Contributor
82 reviews 82 reviews
54 hotel reviews
Reviews in 52 cities Reviews in 52 cities
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed July 10, 2013

Stayed here 2 nites as part of a tour
Room was large and clean with a great view
However room was dated and some floor tiles were loose
Staff were excellent
Hotel was advetised as 4 star but is 2 star based on our room
Wi fi is poor and only in lobby area which was always hot
20 mins to town in shuttle which had no air con and also has a large gap in operating times in the afternoon and the night
I would stay in town

  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Excelsior Grand Hotel

Address: Via Papa Leone X | Locality Pogerola, 84011 Amalfi, Italy
Location: Italy > Campania > Amalfi Coast > Amalfi
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool
Hotel Style:
#9 Luxury Hotel in Amalfi
#20 Romantic Hotel in Amalfi
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Excelsior Grand Hotel 4*
Number of rooms: 97
Official Description (provided by the hotel):
Tranquil Hotel set in cliffside enclave surrounded by trees, directly above hotel's private beach on the rugged coast far below. ... more   less 
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Also Known As:
Excelsior Grand Amalfi
Hotel Excelsior Amalfi
Hotel Excelsior Grand

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