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“Okay hotel but lets itself down and not worth the price.” 3 of 5 stars
Review of Miramalfi Hotel

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Miramalfi Hotel
4.0 of 5 Hotel   |   Via Salvatore Quasimodo 3, 84011 Amalfi, Italy   |  
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Ranked #19 of 30 Hotels in Amalfi
UK
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
45 helpful votes 45 helpful votes
“Okay hotel but lets itself down and not worth the price.”
3 of 5 stars Reviewed July 25, 2011

We stayed at the Miramalfi last week, half-board, booked through Citalia. Our experience was as follows:

ROOM: A basic Southern Italian hotel room, clean and tidy if a little small but with a superb view. The children had a bunk bed, which they loved. The cleaning staff did their job well daily.

BAR, COMMUNAL AREAS & RESTAURANT: The restaurant shares the same great view as our room did. The bar area also has excellent views across they bay, however it was often necessary to go fetch the barman to get any service. The other common areas were adequate but furnished oddly in places.

POOL: Clean and tidy, though access to it from the rooms is via two very slow and claustrophobic lifts (the hotel is carved out the hillside). The shallow end is too deep for children.

STAFF: Mostly okay to deal with but the restaurant staff was hopelessly inefficient.

FOOD: The lunchtime food was excellent, but that was almost certainly because it was not included in the price of the stay. The evening meals were stodgy and the choice limited.

Breakfast was truly dreadful for the price we paid and such a disappointment that it deserves a section of its own: It was bog-standard 3-star package holiday fare. The hot food was scrambled eggs, bacon and sausages (every day). The scrambled egg usually had black bits in it and the bacon / sausages, if they had not run out, were often lukewarm and a bit slimy. On one occasion I watched a waiter scooping up pieces of scrambled egg from round the serving tray and stirring them back into the rest; this cannot be good food hygiene.

It was usually necessary to ask staff to replenish something that had run out, which they did….eventually.

Amalfi has an abundance of fresh fruit and Italy is the nation of good coffee, it is a mystery therefore why both were substandard, the latter being like the illegitimate child of creosote and Nescafe. Though, if paid for separately at the bar, good coffee was available.

By the end of the holiday I was feeling a bit miffed with the Miramalfi to be honest, it was very expensive and yet average, but they were saving their greatest disappointment for last - they have no courtesy facilities.

Our transfer was not required until 4pm, so we were faced with a day of loitering around the hotel or going home sticky from the beach. We pointed out to the reception staff that this was not satisfactory and it was explained without a hint of irony that we could use the pool shower, if we so wished (yes, the stand-pipe next to the pool!). I don’t think I have ever been on a holiday, however cheap, where courtesy facilities were not available, much less at a hotel with the price tag carried by the Miramalfi.

To give you some idea of cost, a week’s stay for two adults and two children came to about 35% of the average UK annual take-home wage. This was, then, a luxury price but the experience fell well short of luxurious.

To summarise, then, the Miramalfi is a basically okay hotel with superb views. But it lets itself down by delivering poor quality food (when it has been paid for in advance anyway), so-so service and unsatisfactory courtesy arrangements whilst at the same time charging customers five star prices. I give it three stars, if it were not for the views it would have been two.

  • Stayed July 2011, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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369 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (63)
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Copenhagen, Denmark
Top Contributor
67 reviews 67 reviews
16 hotel reviews
Reviews in 23 cities Reviews in 23 cities
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed July 21, 2011

We have just spent 6 nights at Miramalfi Hotel. The hotel has certainly the best view in / over town, but a number of small things spoil the overall impression.

* The four person room (#57) was excellently located facing the town and harbor. It was large enough but not very nice for a four star hotel.
* Restaurants are overpriced and we experienced several times that our EUR 11 salads contained salad root ends.
* Staff is friendly (when directly asked) but not especially at tentative to the needs of tourists.
* Shuttle service is very convenient - even if timetable is not too precise. Additionally it is a shame that the last bus leaves town at 8pm
* Bathrooms need a makeover.

Room Tip: Rooms closest to town has the best view but the smallest balconies.
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  • Stayed July 2011, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed July 20, 2011 via mobile

We found ourselves staying in Amalfi only because accommodation in Positano was unavailable.
This hotel may have the views but is located in a spot that does not match it's rating.
As for the four star rating - wrong!!
Staff are very unapprochable and somebody please switch the airconditiong on throughout the entire hotel not just the rooms.
By comparison our next hotel experience in Italy was Ca Pisani in Venice also a four star - these guys should be a five star!! Chalk and cheese.
We will definitely be back to The Amalfi coast but staying only in Positano!!

  • Stayed July 2011
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Top Contributor
71 reviews 71 reviews
9 hotel reviews
Reviews in 18 cities Reviews in 18 cities
53 helpful votes 53 helpful votes
2 of 5 stars Reviewed July 19, 2011

Having stayed at Santa Caterina and IL San Pietro, I knew what one could do with a gorgeous setting, but was looking for something more reasonably priced this time. I found a lovely alternative in the Eden Roc Hotel in Positano, so knew it was possible to find a nice setting for a reasonable price. When I looked up Miramalfi online, it looked great, so I booked it. The setting was nice - it isn't a fancy place, but they did a nice job of building their pool by the sea and setting up the chairs and sunning area well. That was nice. Unfortunately, the staff was so bad that it really ruined our stay. When we checked in the woman at the desk was so slow on a phone call and so rude to us as we waited, that even our local driver was shocked! The next day, we encountered another very rude man at the desk and were completely shocked at his unwillingness to act in a timely fashion and his unwillingness to answer our questions about the local ferry, etc. He was so rude that we asked to talk to the manager! Having traveled and lived overseas, I am quite familiar with differences in cultures, attitudes and timing, but this rudeness was over the top and unacceptable. The manager did his best to listen to me and speak to the gentleman at the desk, but this employee was even disrespectful to his boss! The next day he was condescending and rude but with a smile on his face (attempting to be friendly?). I might have chalked it up to just some odd birds at the front desk, but we ate dinner at the hotel and it took them 4 attempts to get us the right menus and they didn't seem apologetic at all - they seem to be untrained and uncaring at this hotel and sadly, it really does affect your stay and make it unpleasant. It is a shame, because the outdoor area was quite pretty. I would also say that our room was a disappointment compared to what we thought it would look like based on photos online and the beds were really saggy. Overall, I would say that this place needs to really work on better staffing and fixing up the rooms (and I won't even start on the slowest, smallest elevators in the entire world - even by European standards!). I wish that I could recommend this place, but I cannot unless something changes. There are many other reasonably priced (and higher priced) hotels on the Amalfi Coast and I would recommend trying a different one - they are all on the same gorgeous water and most have the same types of settings for swimming and tanning. And by the way, this is not some kind of bashing from another hotel. I am an honest traveler who wishes that someone else had been a little more honest about this place and saved me the hassle of having part of my trip be so unpleasant. Try a different place until you see reviews that show that they have changed the staff or retrained them!

Room Tip: If you do stay here, try to confirm ahead what your room will actually look like.
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  • Stayed June 2011, traveled with friends
    • 2 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 11, 2011

We have been to this hotel a few years ago, but at the end of the season, so wanted to return to experience it at it's full potential in the middle of the season and were not dissapointed. The views were wonderful, the hotel is in a prime spot for that. Our room were very clean and roomy and all rooms had a sea view. The food was delicious and the waiters were all very attentive, and friendly, in fact all the staff were the same and made made you feel very welcome. There was a courtesy available to take you to Amalfi and back to the hotel.
There wasn't an airport transfer available with our holiday and we managed to find a really good local transfer with Anthony - Transfers & Excursions @ www.amalfitransfer.com / buonocoreanthony@yahoo.it which we also used locally - we can recommend them as the vehicle was lovely and clean and the drivers were very helpful, polite and freindly.

  • Stayed June 2011, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Contributor
17 reviews 17 reviews
15 hotel reviews
Reviews in 14 cities Reviews in 14 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed July 1, 2011

We had a one night stay at the Hotel Miramalfi, to bridge our travel along the Amalfi Coast from Sorrento to Salerno.

We had spent the majority of our time in Sorrento exploring the area, but wanted to spend one night on the Amalfi Coast before we headed back inland. When we boarded the SITA bus in Sorrento, I asked the driver to stop at the Hotel Miramalfi which has a bus stop right outside. His response was "no problem, but there is over an hour to go, sit relax and tell me about it later". Of course, by the time we arrived in Amalfi, the bus was full to the brim, I had no way of communicating down the bus to the driver, and he passed our stop. He did then offer to drop us off on the way back to Sorrento though, which was good, as it is a big lug up the hill from town, especially with luggage.

Amalfi is beautiful, and as a stand alone hotel the Miramalfi is just gorgeous. We used the pool (salt water, a bit chilly during May, but stunning views and fine facilities). We enjoyed the buffet breakfast (again lots of variety, friendly attentive staff, and stunning views). The walk up and back to town is slightly precarious, especially on the stretch of road between the hotel and the stairs. We had a small child with us, so were a bit wary, but otherwise a lovely stroll into town.

The free shuttle bus runs a couple of times a day, and we used it only to meet our SITA bus on departure to Salerno.

Maybe this hotel is a bit overpriced for the current facilities (a little tired yes), but I can see they are doing lots of works around the pool area and in all honesty, we didn't mind paying (albeit only one night) for the those fantastic views.

  • Stayed May 2011, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newport Beach, California
Senior Contributor
39 reviews 39 reviews
10 hotel reviews
Reviews in 19 cities Reviews in 19 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed June 13, 2011

We have been to the Amalfi Coast several times but this was the first time we stayed at the Miramalfi Hotel. It was absolutely magical. The weather was quite warm and we had been traveling for hours by the time we arrived. The cool stone and glazed tile floors were a welcome relief and the quiet serene lobby set the mood. We were shown to our room right away and it was beautiful. Lots and lots of gorgeous mediterranean tile and glass, amazing views and high end linens on a big comfy bed and in the bathroom. Coming in from the street level you are really not aware that the view you are about to experience will blow your mind. There is a delightful bar in the hotel where we had cocktails, and the outdoor restaurant is NOT to be missed! You walk down the pathway on the hillside of the hotel to reach the restaurant and the pool. When you reach the restaurant you see the chef preparing the dishes right there in the outdoor kitchen with the smells of garlic and wine and herbs wafting about the tables. As you sit and sip your drink you are overlooking the incredibly blue waters of the sea, and feeling the warm salt air flow lightly across your skin. If you can drag yourself away from the restaurant, you can continue down the pathway to the pool where you can elect to sunbathe on one of the lounge chairs or sunbeds, or you can dive right into the sea and swim in the delightfully tepid water or raft along and soak up some sun. All in all the visit to the Miramalfi was spectacular and I would highly recommend it.

  • Stayed July 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Miramalfi Hotel

Address: Via Salvatore Quasimodo 3, 84011 Amalfi, Italy
Phone Number:
Location: Italy > Campania > Amalfi Coast > Amalfi
Amenities:
Bar / Lounge Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool
Hotel Style:
#7 Luxury Hotel in Amalfi
#17 Romantic Hotel in Amalfi
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Miramalfi Hotel 4*
Number of rooms: 49
Reservation Options:
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Also Known As:
Miramalfi Hotel Amalfi

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