We spent seven days at this hotel and loved it for the most part. We travel extensively and must say that the service here was some of the best we have experienced anywhere. Very professional, very courteous and consistent.
The hotel itself is gorgeous. The location on the side of a cliff is world class, with literally hundreds of lemons outside your window. The amenities are wonderful (Frette bedding, fresh fruit in your room, pool/seaside bar service.
There was two downsides to the property. The first is that we were in a building that was located quite far from the main part of the hotel. It was a real hike to get to the front, and there were times where it would have been nice to be in the main building. This is a two edged sword however, because sitting on our balcony away from the crowd and noise was also fabulous.
The second downside is where it is located in Amalfi. It is not in the town but about a mile up hill from it. The hotel offers limited (and I mean very limited) shuttle service, and it seems like the deliberately eliminate the shuttle around all meal times and into the late evening to ensure that you eat on site. We felt that this was just not great customer service and while paying the 10 Euro cab to go up the hill was not awful (on a per km basis it was high).
Finally, this hotel was extremely expensive. Probably one of the most expensive we have ever stayed in - but the location was unimaginably beautiful (see the evening picture from our room). What they say is location, location, location - and this has it. They are also closed half the year, so they have to make their money in summer months.