I booked Luna Convento after spending hours online reading hotel reviews. Tripadvisor's reviewers, as always, were a great help.
My husband and I traveled to Amalfi in late July. I chose this hotel because it had good reviews, and price-wise was a little above the median price of hotels during our time of travel. I booked a superior sea view room with a balcony. Prior to leaving for Italy I reconfirmed all of my reservations and, this hotel included, made sure we were clear on the "superior sea view with a balcony" room. When we checked in, we were taken to---I don't know where we were taken, but it was probably the room that was built 800 years ago for the naughty monks. It was small, dark, 2 very tiny windows (but they had sea views!), and no balcony.
I let our bellman know that the room wasn't acceptable, that it wasn't what I booked, and it wasn't what was confirmed. I wanted a different room. Without much hassle I was taken to room 29. Now we're talkin'! Not one balcony, but 2!
The larger balcony overlooked an outdoor storage area and the place they hang the linens to dry, but it was my favorite balcony. The view was nothing short of spectacular. The smaller balcony was adjacent to balconies of other rooms on my floor. One morning I walked out to the smaller balcony and on the balcony a room away was a completely naked man. Full freaking frontal. He nonchalantly picked up his swim trunks, that I presume he'd left outside to dry, then turned and walked his little white butt back in his room. If this man hadn't been about 60, bald, and probably had the nickname "Nubby", this may have been my favorite balcony, but I never went out there again.
There is a 5 minute walk to the center of town along a curving, sloped busy road. There's no sidewalk, no shoulder, and no curb much of the way. It's a little unnerving the first few times, but there are many pedestrians on the road and, as much as I thought this may be a problem, it wasn't. Besides, you're walking along the Amalfi Coast!
In reading the reviews here the breakfasts get a bad rap. I thought they were the best I had in Italy. Cappuccinos brought to the table, assorted juices, pastries and bread, fruits, tomatoes, cheeses, and scrambled eggs and bacon. It was great. The restaurant manager was a dream. He was attentive and charming. I felt bad that we already had dinner reservations at other Amalfi Coast restaurants during our stay, so on our last night we skipped our reservation and had dinner at the hotel. It was, by far, the best dinner I had in Amalfi. I had the lemon pasta. My husband had rum.
Housekeeping was fine. The linens were changed daily, and the rooms were clean. In other reviews I read about Hotel Luna there were complaints about mold in the showers. There is a small amount of mold on the grout in the showers. The hotel manager was in my room one day and I explained to him that there were complaints on Tripadvisor about the mold. I explained to him that it was an easy fix for housekeeping. He just smiled at me, which doesn't give me much confidence that if you stay here there won't be some mold in the shower. It's not a reason to skip this hotel, but, if it bothers you, pack a can of Scrubbing Bubbles. I imagine that, because of the climate and the age of ALL properties on the Amalfi Coast, mold is an issue everywhere.
It was in the high 90's (F) when we were here. Housekeeping turned the AC off in the room every time we left. If you want your room cool when you return, tell them at the front desk. Perhaps they turn the air off because its too much of a load on the small room wall AC units. I only question that because our AC broke completely on the last night of our stay. The hotel staff promptly tried to fix it, but it was late, and there was no one there who knew how. We left our belongings in our room and we moved to a room that may have originally been built as a closet for the very-very bad monks. I'm not sure this room had a window. The mattress may have been stuffed with the bodies of the very-very bad monks. But it had AC!
Now, for the best thing about the property; the pool. Simply stunning. It's built across the street, down winding, steep steps, but it's worth the walk. It's a much larger area than it looks in photos. We spent an entire day there. Pepe is there to bring you cold drinks and tend to you. He also arranged for us to rent a 19' center console boat the following day. The price was 150e for the day. I'm sure Pepe got his cut, but we were fine with that--It's how most tourist places work, and worth the convenience of having the boat delivered to the pool. These boats have a 40hp motor and if you're not a complete moron, they're easy to drive.
In summary, I tend to be a bit of a princess when I travel and I don't want issues. But I'm also realistic and I can roll with circumstances as long as they're addressed appropriately. The position of this hotel, the wonderful staff, the history, and the pool make this hotel an incredible experience. I would, with out a doubt, be overjoyed to go back.
Tips: Ask to see the chapel--it's a treasure. And note there's no wifi in the rooms. The rooms vary greatly--room 39 or the room atop the fortress seem to be the primo rooms. I think it's important to specify a room at this hotel.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.