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“cheated at the restaurant” 2 of 5 stars
Review of Hotel Luna Convento

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Hotel Luna Convento
4.0 of 5 Hotel   |   33 Via Pantaleone Comite, 84011 Amalfi, Italy   |  
Hotel amenities
Ranked #12 of 30 hotels in Amalfi
Jose Ignacio, Uruguay
1 review
2 helpful votes 2 helpful votes
“cheated at the restaurant”
2 of 5 stars Reviewed July 27, 2013

repeatedly asking for the price of the daily special resulted in smiles & grins of the staff. stupidly, i believed the price would be acceptable and in the range of the rest of the menu. I had not expected the Tuna Carpaccio to be twice of anything i have paid over the last two weeks for the equivalent dish on Capri. Even if highly priced, the grilled fish was very good.
the food was worth the price (except the tuna), but feel cheated because they 'refused' to simply state the price.... not becoming of a high-end establishment

  • Stayed July 2013, traveled solo
    • 3 of 5 stars Value
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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343 people have reviewed this hotel

Traveler rating
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49
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5
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
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Ghent, Belgium
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 27, 2013

During our stay Luna Convento offered us an unforgettable week: magnificent setting in an old monastery, unmatched views on Amalfi. Very friendly and warm staff made our stay perfect.
Especially Alfonso who is very professional. Alfonso was always there when we needed something and made us feel comfortable.

  • Stayed October 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sotogrande, Spain
Top Contributor
75 reviews 75 reviews
30 hotel reviews
Reviews in 42 cities Reviews in 42 cities
65 helpful votes 65 helpful votes
5 of 5 stars Reviewed July 26, 2013

What a wonderful stay. The hotel is in an amayzing position overlooking this wonderful coastline. We had a great room with spectacular views.
The main thing about this hotel is the warmth and care from the staff, it's almost like being with family.
A special mention needs to go to Mauritzio, what he doesn't know about wine or customer care isn't worth knowing. Make sure you ask him for local restaurant advise - especially the amayzing Teresa restaurant.
The only feedback to the owners would be to get a new uniform for the staff - shorts and an elegant open neck t shirt would look SO much better especially in the searing Summer heat !!
All in all a joy. Go book, and have a fabulous experience. We shall be back.

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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london
Senior Contributor
23 reviews 23 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed July 26, 2013

A caution to travellers, this hotel is not ‘rustic and charming’, it is run down, in need of a makeover and terrible value for money.

We arrived at the hotel, expecting comfortable and picturesque accommodation, in accordance with the reviews we had read online, and indulgence in line with the high rates. Unfortunately we were severely disappointed.

The rooms (which are appropriately described within the hotels own literature as ‘cells’) are dated, drab, small and uncomfortable. We booked a ‘superior’ room which offered a lovely vista over Amalfi and a large balcony, but not much else. There was not art on the walls to distract us from the basic furnishings. The shower leaked over the bathroom floor and water spilt into the bedroom. How they can justify the 300.00€ per night rate is a mystery.

The communal courtyard and pool area are definitely the stand out features of this hotel. The staff weren’t particularly friendly, although I did appreciate their old fashioned white waiters blazers and bow ties.

Having endured 1 night at Luna Convento, we checked out the next morning, cancelling our second night’s stay. We ventured back to hotel Palazzo Murat where we had stayed the preceding nights. We were thrilled and very lucky that the gorgeous Murat had a room available for us.

I’m sorry to have written such a scathing review, but I feel that the owners either need to pour some money back into this hotel, or reduce their rates drastically.

  • Stayed July 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne
Top Contributor
161 reviews 161 reviews
39 hotel reviews
Reviews in 69 cities Reviews in 69 cities
97 helpful votes 97 helpful votes
4 of 5 stars Reviewed July 25, 2013

This is not a slick hotel and has its glitches. However with two balconies positioned with views across the bay and the town many sins could be forgiven. The bed was comfortable and the AC worked and was quiet. It is close to Amalfi town and the staff are very helpful. Did not get to the pool as it was down steps and a bit removed.
The old cloister courtyard is lovely and the whole place was founded by St Francis in 1222 so it has a special spirit.
Two main improvements required:
1. the breakfast is not at the level one expects for this sort of property. Too many sweet processed cereals and breads. Needs more natural and healthful options.
2. We went out on the balcony around 11pm to take in the view shutting the sliding door to keep the AC on. To our horror we could not get back in as the door did not open from outside! There was no warning. After imagining a night spent on the tiles amongst the mosquitoes I noticed a neighbour on her balcony and called out. She was kind enough to call the hotel who eventually came to rescue us. Needless to say this is very dangerous and could be so easily avoided by putting a handle on the door from outside.

Room Tip: ask for the suites with views. room 30 was good but watch the sliding door does not close!
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  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pasadena, California
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 22, 2013

Luna Convento is a superb hotel, the staff are very helpful, room was lovely, spotless clean with a beautiful view of the coast and town. Breakfast is included in the room rate and is served on the balcony each morning..great way to start your day! The town center is a 5 minute walk downhill, where there are plenty of restaurants and bars.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland
Senior Contributor
30 reviews 30 reviews
22 hotel reviews
Reviews in 25 cities Reviews in 25 cities
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed July 20, 2013 via mobile

I had this hotel suggested to us by friends - we were impressed from start to finish. After visiting Ravello, Positano, Minori etc we quickly realised we were in the jewel of Amalfi. Only 200 metres to the town centre and square. I recommend San Andrea,Galina and Maria restaurant in the square they were divine. We loved the view on the balcony at breakfast and afternoon drinks in the lovely courtyard. If you are reading this I'm promising you that you won't be disappointed.

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Luna Convento

Address: 33 Via Pantaleone Comite, 84011 Amalfi, Italy
Location: Italy > Campania > Amalfi Coast > Amalfi
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#5 On the Beach Hotel in Amalfi
#6 Luxury Hotel in Amalfi
#7 Family Hotel in Amalfi
#13 Romantic Hotel in Amalfi
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hotel Luna Convento 4*
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Also Known As:
Luna Convento Hotel

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