If you want to take your chances on a hotel giving away your reserved room even if you've already paid for it, this is the place for you.
On our week-long trip we had ONE night on the Amalfi coast, so I paid for an upgrade (through European Destinations travel) to Hotel Doria so that we could have the free car parking, free shuttle into Amalfi, but still have the beautiful cliffside sea-view room which you can't find just anywhere. After all, this is why we were spending $3000+ and traveling 6000 miles to get here. The fact of the matter is that we can stay in a noisy hotel overlooking a back alley of a small town anywhere in Europe. We had just stayed in one for 2 nights in Naples. We didn't need more of that; we wanted the seaside location and view and that's why I had chosen Doria.
Only, it never happened. We showed up at 8:00 pm on the day of our RESERVED booking (which we had ALREADY PAID FOR!) and were told by Angela, the girl at the desk "Yes, I'm sorry, but there has been a problem and we no longer have a room available for you. But it's okay, I have reserved a room for you at Hotel Amalfi in the Amalfi center."
No, no it's NOT okay to rob from us the ONE magical hotel view of our trip, that we have waited 8 years and saved up thousands of dollars to take. We complained and she said there was nothing she could do because they had already given our room away. How do you overbook a room that is ALREADY PAID FOR?? It seems to me that if that is the case, the room belongs to me for the night whether I am in it or not. Furthermore, the Hotel Doria was slightly more expensive than the Hotel Amalfi in our trip package, so we were actually getting DOWNGRADED.
She was pretty rude and unsympathetic about the whole situation, which capped off an already-bad day in which our car was sideswiped by a local in Pompeii. We had no choice but to go to Hotel Amalfi (owned by the same people). This also ruined our dinner plans for the evening since we had to park our car in their garage and could not drive to the restaurants we had planned on. They let us park for free (how kind!), and it is normally 35 euro/night (!!!), HOWEVER they wanted us to leave the garage at 11 am the next morning. Again, this really wasn't our plan, since we had planned on parking at Doria and taking the free shuttle into town to go hiking/sightseeing ALL DAY and then return in the evening for our car. We ended up talking them into extending parking until 1:00, but this still left us very little time to explore Amalfi, and forced us to spend some extra time looking for parking and extra money paying for it (in Atrani)
ON TOP OF ALL THIS, they are liars. We complained to our travel booking agency about the switch of hotels, and asked for a refund. They looked into it and told us that the Hotel Doria DENIED that we were moved to another hotel. Hotel Doria told the travel agency that we were UPGRADED to a superior sea view room as well as being given a fruit basket and bottle of champagne!
And yet... I have VIDEOTAPED PROOF that we were moved to Hotel Amalfi that night -- no sea view room, no fruit basket (they did provide a cheap half-bottle of prosecco). I'm not sure if I can post the link to the video here, but it is posted on the internet and you can contact me if you want more details or to see the video.
When I showed the online video to our booking agency, they acknowledged that Hotel Doria had LIED to them and they gave us a full refund for the night, as well as telling us that they were considering removing these dishonest hotels from their list of options.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.