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“Terrible” 1 of 5 stars
Review of Hotel Doria

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Hotel Doria
3.0 of 5 Hotel   |   Via Giovanni 70, 84011 Amalfi, Italy   |  
Hotel amenities
Ranked #21 of 30 hotels in Amalfi
Napoli, Italia
1 review
4 helpful votes 4 helpful votes
“Terrible”
1 of 5 stars Reviewed June 26, 2011

This hotel lists itself as "pet friendly" on many websites, but we were blatantly insulted for bringing out dog. They allow pets to stay in the room, but not on the shuttle service or in the hotel. The shuttle service is important at this hotel, as it is in the middle of nowhere, so not being able to take our dog with us meant we would either have to leave him in the room or stay at the hotel. I've never had an experience like this when traveling with a pet before. Also, for people not traveling with pets, this is inconveniently located. It is also situated on a curve with a lot of traffic, and every bus and truck that traverses the curve honks its horn, so don't expect a good night sleep. Finally, the "free wifi" doesn't seem to be accessible from most locations in the hotel. I would never stay here again, and cannot recommend it to anybody. Extremely overpriced for its location and service.

  • Stayed June 2011, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChiaraeClaudia, Responsabile reception at Hotel Doria, responded to this review, June 29, 2011
Meanwhile, I want to point out that on Venere.com and other portals is written that we accept small pets for free.
This person arrived with a big Aski :
1) He has not even bothered to inform us,
2) he has not raised the issue whether a dog so big would have to pay or not ,
3) I became aware of the presence of the dog only after the check-in.
Dear sir, it is true, we are animal lovers, and accept them for free, however, everything has its limits.
When you left, we had to clean the room with gloves and mask...and think that your wife was pregnant!
The dog poop thrown in the trash in the bathroom, there was a big stink.
This does not mean that we are not animal lovers,This means to be civilized people!
we have had many dogs and cats at the hotel, and we never had any problems.
If you own a pet, you can not expect that everyone wants to share your love for animali.It's 'forbidden to enter the dining room with an animal because do not exist only you, but there are other people like you who pay, and who need different from yours.
Have you ever wondered if someone in the dining room was allergic to the fur of your dog? Perhaps he loves animals,but he is simply allergic to! We must learn in life to be humble and selfless, because there is not only you and your needs!
The dog in the shuttle can not 'go for the same reason, but you have a car, and no one prevents you from taking it.
Our hotel is located across the street, you knew it, it is clearly written on the webside!
The wifi works and it's free! .... Obviously you wanted to find fault in our hotel because you are not gone down that we have banned from entering the dog in the dining room.
But you have not written in your review that we have served you breakfast and dinner on the terrace, just for you and your dog, in exclusive, you were lucky!
Good luck and remember, we are animal lovers, but having a pet does not mean humanize it, and not only you exist in this world!
Daniela
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Napa, California
Top Contributor
78 reviews 78 reviews
8 hotel reviews
Reviews in 28 cities Reviews in 28 cities
104 helpful votes 104 helpful votes
1 of 5 stars Reviewed June 13, 2011

If you want to take your chances on a hotel giving away your reserved room even if you've already paid for it, this is the place for you.

On our week-long trip we had ONE night on the Amalfi coast, so I paid for an upgrade (through European Destinations travel) to Hotel Doria so that we could have the free car parking, free shuttle into Amalfi, but still have the beautiful cliffside sea-view room which you can't find just anywhere. After all, this is why we were spending $3000+ and traveling 6000 miles to get here. The fact of the matter is that we can stay in a noisy hotel overlooking a back alley of a small town anywhere in Europe. We had just stayed in one for 2 nights in Naples. We didn't need more of that; we wanted the seaside location and view and that's why I had chosen Doria.

Only, it never happened. We showed up at 8:00 pm on the day of our RESERVED booking (which we had ALREADY PAID FOR!) and were told by Angela, the girl at the desk "Yes, I'm sorry, but there has been a problem and we no longer have a room available for you. But it's okay, I have reserved a room for you at Hotel Amalfi in the Amalfi center."

No, no it's NOT okay to rob from us the ONE magical hotel view of our trip, that we have waited 8 years and saved up thousands of dollars to take. We complained and she said there was nothing she could do because they had already given our room away. How do you overbook a room that is ALREADY PAID FOR?? It seems to me that if that is the case, the room belongs to me for the night whether I am in it or not. Furthermore, the Hotel Doria was slightly more expensive than the Hotel Amalfi in our trip package, so we were actually getting DOWNGRADED.

She was pretty rude and unsympathetic about the whole situation, which capped off an already-bad day in which our car was sideswiped by a local in Pompeii. We had no choice but to go to Hotel Amalfi (owned by the same people). This also ruined our dinner plans for the evening since we had to park our car in their garage and could not drive to the restaurants we had planned on. They let us park for free (how kind!), and it is normally 35 euro/night (!!!), HOWEVER they wanted us to leave the garage at 11 am the next morning. Again, this really wasn't our plan, since we had planned on parking at Doria and taking the free shuttle into town to go hiking/sightseeing ALL DAY and then return in the evening for our car. We ended up talking them into extending parking until 1:00, but this still left us very little time to explore Amalfi, and forced us to spend some extra time looking for parking and extra money paying for it (in Atrani)

ON TOP OF ALL THIS, they are liars. We complained to our travel booking agency about the switch of hotels, and asked for a refund. They looked into it and told us that the Hotel Doria DENIED that we were moved to another hotel. Hotel Doria told the travel agency that we were UPGRADED to a superior sea view room as well as being given a fruit basket and bottle of champagne!

And yet... I have VIDEOTAPED PROOF that we were moved to Hotel Amalfi that night -- no sea view room, no fruit basket (they did provide a cheap half-bottle of prosecco). I'm not sure if I can post the link to the video here, but it is posted on the internet and you can contact me if you want more details or to see the video.

When I showed the online video to our booking agency, they acknowledged that Hotel Doria had LIED to them and they gave us a full refund for the night, as well as telling us that they were considering removing these dishonest hotels from their list of options.

  • Stayed April 2011, traveled as a couple
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canada
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed April 25, 2011

We stayed there for one night. The hotel is right on the main road. There is absolutely nothing around. To get to the sea you need to hike for a half an hour. It is very much overpriced, considering the location.

They advertise it as in a quiet location, but it is very noisy since it is right on the road. Also there is no sound proofing, you can hear what your neighbors are up to.
The rooms were nice by tiny. The breakfast was fine.

We also found the staff on the border line rude. We would not stay there again.

Stayed April 2011, traveled with family
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minneapolis, Minnesota
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed October 8, 2010

We stayed at the Hotel Doria for our 10th Wedding Anniversay. The rooms where very nice, great view of the ocean. The only complaint, the showers were tiny to get into. I usea wheelchair and they went out of their way to make sure I enjoyed our stay. The staff at this hotel is fantastic. I would definitely stay there again if in the area.

  • Stayed September 2010, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Stockholm, Sweden
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed July 24, 2010

We stayed 5 nights in Doria while vi visited Amalfi. Here are some pro and con's.
+ Fantastic views, really.
+ Free shuttle bus to/from Amalfi marina/centre in mornings and evenings (10 mins)
+ Mostly great service from staff, they where very friendly and helpful
+ Free parking - this is really important here if you have car.
+ The staff could help book tours, trekking between the villages/farms, restaurants.

- Small rooms
- Aircon worked partly, it kept room on 27 degrees when it was 36C outside.
- Rooms no 7 with teracce had a teracce but alomst no window (no view). Furinture on teracce really dirty and not cleaned and partly broken. But it was to hot for teracce drinks anyway.
- Details not working and anoyed us: mini bar price list was found in room - but no mini bar. Fridge that was alomst not working. Aircon has to be powerful, but wasnt.

For 110 EUR/night in July it was an OK choice, esp considering the included parking.

Consider a room with view it is spectacular, but it has a road between the hotel and the view.

  • Stayed July 2010, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Rome
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 18, 2010

This is a very nice hotel about a 10 minute drive on a windy,curvy, narrow road with no sidewalks from the center of Amalfi, so it is definately not walkable, so you must take the shuttle or bring a car. It is far out of town and nothing nearby, so keep that in mind.

The reason I am not giving it higher marks is I booked the room in mid-season about two weeks before we were expected to arrive. I called the hotel before I made my online reservation that we were bringing a small child (under 2 years). The person at the hotel who answered my call said as long as the child was in our bed (i.e. did not need a separate cot), there would be no extra charge. However, when we arrived, we were charged 15 euros a night for him. It would have been nice to know this before. I feel like they had the upper hand as I had already paid a huge 60% deposit for the room and we were on the top of a mountain with nowhere else to go, so I feel I got swindled out of 30 euros. So call about any charges before you come and get it in writing!

Pros: This hotel is new and very clean. There is a shuttle bus that will take you to the center of town for free. The terrace on top of the hotel is wonderful for sunbathing. The view is spectacular. The breakfast is typical Italian: cereal, bread, coffee, cold meat, pastries, etc. The hotel is very quiet, as it is not in the center of town. There is a small parking lot on site. Speak English, Italian, etc.

Cons: Customer service could have been better. There is NOTHING nearby, no restaurants, etc. Charged my credit card for 60% of the stay before we even got there. 10 minute drive on a windy,curvy, narrow road with no sidewalks from the center of Amalfi, so it is definately not walkable, so you must take the shuttle or bring a car. It is far out of town and nothing nearby, so keep that in mind. Only 4 TV stations - 2 english news channels, one italian national channel, and something else.

  • Stayed April 2010, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ashdod, Israel
1 review
5 of 5 stars Reviewed April 16, 2010

Very nice hotel with wonderful service. The view from the room is unbelievable . The stuff is trying to please you and always with smile, always ready to help. The breakfast is a buffet and according to Italian standards is very good. Hotel provides shuttle to center of Amalfi and if you need a pick up not on standard time, they will always come to meet you. In front of hotel there is a American bar which opens from May and during our stay we hear the music from the bar, while it was cleaned up by the owner - Jazz. We found this hotel from WEB and were very happy to stay there. We will definitely recommend it to all our friend and we will be happy to stay there again and again. Thanks to the owner and stuff !!!!!

  • Stayed April 2010, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Doria

Address: Via Giovanni 70, 84011 Amalfi, Italy
Location: Italy > Campania > Amalfi Coast > Amalfi
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#8 On the Beach Hotel in Amalfi
#16 Romantic Hotel in Amalfi
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hotel Doria 3*
Reservation Options:
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Also Known As:
Doria Hotel Amalfi

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