We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“GAVE AWAY OUR ROOM and then LIED about it” 1 of 5 stars
Review of Hotel Doria

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Save Saved
You added Hotel Doria to your Saves list
Hotel Doria
3.0 of 5 Hotel   |   Via Giovanni 70, 84011 Amalfi, Italy   |  
Hotel amenities
Ranked #22 of 30 Hotels in Amalfi
Napa, California
Top Contributor
78 reviews 78 reviews
8 hotel reviews
Reviews in 28 cities Reviews in 28 cities
107 helpful votes 107 helpful votes
“GAVE AWAY OUR ROOM and then LIED about it”
1 of 5 stars Reviewed June 13, 2011

If you want to take your chances on a hotel giving away your reserved room even if you've already paid for it, this is the place for you.

On our week-long trip we had ONE night on the Amalfi coast, so I paid for an upgrade (through European Destinations travel) to Hotel Doria so that we could have the free car parking, free shuttle into Amalfi, but still have the beautiful cliffside sea-view room which you can't find just anywhere. After all, this is why we were spending $3000+ and traveling 6000 miles to get here. The fact of the matter is that we can stay in a noisy hotel overlooking a back alley of a small town anywhere in Europe. We had just stayed in one for 2 nights in Naples. We didn't need more of that; we wanted the seaside location and view and that's why I had chosen Doria.

Only, it never happened. We showed up at 8:00 pm on the day of our RESERVED booking (which we had ALREADY PAID FOR!) and were told by Angela, the girl at the desk "Yes, I'm sorry, but there has been a problem and we no longer have a room available for you. But it's okay, I have reserved a room for you at Hotel Amalfi in the Amalfi center."

No, no it's NOT okay to rob from us the ONE magical hotel view of our trip, that we have waited 8 years and saved up thousands of dollars to take. We complained and she said there was nothing she could do because they had already given our room away. How do you overbook a room that is ALREADY PAID FOR?? It seems to me that if that is the case, the room belongs to me for the night whether I am in it or not. Furthermore, the Hotel Doria was slightly more expensive than the Hotel Amalfi in our trip package, so we were actually getting DOWNGRADED.

She was pretty rude and unsympathetic about the whole situation, which capped off an already-bad day in which our car was sideswiped by a local in Pompeii. We had no choice but to go to Hotel Amalfi (owned by the same people). This also ruined our dinner plans for the evening since we had to park our car in their garage and could not drive to the restaurants we had planned on. They let us park for free (how kind!), and it is normally 35 euro/night (!!!), HOWEVER they wanted us to leave the garage at 11 am the next morning. Again, this really wasn't our plan, since we had planned on parking at Doria and taking the free shuttle into town to go hiking/sightseeing ALL DAY and then return in the evening for our car. We ended up talking them into extending parking until 1:00, but this still left us very little time to explore Amalfi, and forced us to spend some extra time looking for parking and extra money paying for it (in Atrani)

ON TOP OF ALL THIS, they are liars. We complained to our travel booking agency about the switch of hotels, and asked for a refund. They looked into it and told us that the Hotel Doria DENIED that we were moved to another hotel. Hotel Doria told the travel agency that we were UPGRADED to a superior sea view room as well as being given a fruit basket and bottle of champagne!

And yet... I have VIDEOTAPED PROOF that we were moved to Hotel Amalfi that night -- no sea view room, no fruit basket (they did provide a cheap half-bottle of prosecco). I'm not sure if I can post the link to the video here, but it is posted on the internet and you can contact me if you want more details or to see the video.

When I showed the online video to our booking agency, they acknowledged that Hotel Doria had LIED to them and they gave us a full refund for the night, as well as telling us that they were considering removing these dishonest hotels from their list of options.

  • Stayed April 2011, traveled as a couple
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

106 reviews from our community

Traveler rating
    43
    37
    13
    8
    5
See reviews for
25
55
2
Business
0
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Canada
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed April 25, 2011

We stayed there for one night. The hotel is right on the main road. There is absolutely nothing around. To get to the sea you need to hike for a half an hour. It is very much overpriced, considering the location.

They advertise it as in a quiet location, but it is very noisy since it is right on the road. Also there is no sound proofing, you can hear what your neighbors are up to.
The rooms were nice by tiny. The breakfast was fine.

We also found the staff on the border line rude. We would not stay there again.

Stayed April 2011, traveled with family
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minneapolis, Minnesota
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed October 8, 2010

We stayed at the Hotel Doria for our 10th Wedding Anniversay. The rooms where very nice, great view of the ocean. The only complaint, the showers were tiny to get into. I usea wheelchair and they went out of their way to make sure I enjoyed our stay. The staff at this hotel is fantastic. I would definitely stay there again if in the area.

  • Stayed September 2010, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stockholm, Sweden
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed July 24, 2010

We stayed 5 nights in Doria while vi visited Amalfi. Here are some pro and con's.
+ Fantastic views, really.
+ Free shuttle bus to/from Amalfi marina/centre in mornings and evenings (10 mins)
+ Mostly great service from staff, they where very friendly and helpful
+ Free parking - this is really important here if you have car.
+ The staff could help book tours, trekking between the villages/farms, restaurants.

- Small rooms
- Aircon worked partly, it kept room on 27 degrees when it was 36C outside.
- Rooms no 7 with teracce had a teracce but alomst no window (no view). Furinture on teracce really dirty and not cleaned and partly broken. But it was to hot for teracce drinks anyway.
- Details not working and anoyed us: mini bar price list was found in room - but no mini bar. Fridge that was alomst not working. Aircon has to be powerful, but wasnt.

For 110 EUR/night in July it was an OK choice, esp considering the included parking.

Consider a room with view it is spectacular, but it has a road between the hotel and the view.

  • Stayed July 2010, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rome
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 18, 2010

This is a very nice hotel about a 10 minute drive on a windy,curvy, narrow road with no sidewalks from the center of Amalfi, so it is definately not walkable, so you must take the shuttle or bring a car. It is far out of town and nothing nearby, so keep that in mind.

The reason I am not giving it higher marks is I booked the room in mid-season about two weeks before we were expected to arrive. I called the hotel before I made my online reservation that we were bringing a small child (under 2 years). The person at the hotel who answered my call said as long as the child was in our bed (i.e. did not need a separate cot), there would be no extra charge. However, when we arrived, we were charged 15 euros a night for him. It would have been nice to know this before. I feel like they had the upper hand as I had already paid a huge 60% deposit for the room and we were on the top of a mountain with nowhere else to go, so I feel I got swindled out of 30 euros. So call about any charges before you come and get it in writing!

Pros: This hotel is new and very clean. There is a shuttle bus that will take you to the center of town for free. The terrace on top of the hotel is wonderful for sunbathing. The view is spectacular. The breakfast is typical Italian: cereal, bread, coffee, cold meat, pastries, etc. The hotel is very quiet, as it is not in the center of town. There is a small parking lot on site. Speak English, Italian, etc.

Cons: Customer service could have been better. There is NOTHING nearby, no restaurants, etc. Charged my credit card for 60% of the stay before we even got there. 10 minute drive on a windy,curvy, narrow road with no sidewalks from the center of Amalfi, so it is definately not walkable, so you must take the shuttle or bring a car. It is far out of town and nothing nearby, so keep that in mind. Only 4 TV stations - 2 english news channels, one italian national channel, and something else.

  • Stayed April 2010, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashdod, Israel
1 review
5 of 5 stars Reviewed April 16, 2010

Very nice hotel with wonderful service. The view from the room is unbelievable . The stuff is trying to please you and always with smile, always ready to help. The breakfast is a buffet and according to Italian standards is very good. Hotel provides shuttle to center of Amalfi and if you need a pick up not on standard time, they will always come to meet you. In front of hotel there is a American bar which opens from May and during our stay we hear the music from the bar, while it was cleaned up by the owner - Jazz. We found this hotel from WEB and were very happy to stay there. We will definitely recommend it to all our friend and we will be happy to stay there again and again. Thanks to the owner and stuff !!!!!

  • Stayed April 2010, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed November 3, 2008

The hotel itself was great; nice clean rooms etc...

The only reason I did have an above average experience is that it is very much out of the way - there advert on venere.com gave me the impression it was just outside of Amalfi.

It's a 10 - 15 minute bus ride and forget walking (we did it once) - the roads are very narrow and windey and you'll have cars come within centimetres, and it will take you more than an hour to get into town (4km).

The main problem is that the buses (to Agerola) are very infrequent - more than an hour apart and the last one leaves Amalfi at 20:50. Forget the shuttle bus they advertise - it actually doesn't run at all (at least not when we were there in Oct).

In summary nice little hotel, but unless you have a car, I wouldn't recommend it.

  • Liked — Nice hotel, clean rooms, good breakfast
  • Disliked — Location
  • Stayed October 2007, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Hotel Doria? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Doria

Address: Via Giovanni 70, 84011 Amalfi, Italy
Location: Italy > Campania > Amalfi Coast > Amalfi
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#8 On the Beach Hotel in Amalfi
#16 Romantic Hotel in Amalfi
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Doria 3*
Number of rooms: 16
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Orbitz, Travelocity, Priceline, Venere, Odigeo and Tingo so you can book your Hotel Doria reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Doria Hotel Amalfi

Owners: What's your side of the story?

If you own or manage Hotel Doria, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.