First impression was very negative due to the lack of customer service at reception - Unwelcoming, unfriendly and unhelpful. The room, on first floor, was disappointing with the best feature a whirlpool bath. There would have been a view if the windows had been clean. As there were no tea/coffee making facilities and no hope of a kettle, we ordered room service (hot water, milk and cups) for 7am. When it did not arrive we called reception to be told that the message had not been passed on! The young lady who eventually brought it was polite and apologetic. We later met her in the restaurant, where she appeared to be doing everything with the breakfast service. The position of the hotel is good if you want to be near the very sizeable beach and the harbour. It is about 15mins (10€) in a taxi and 2.50€ using the tram&metro, which is good but complicated as no one seems to speak English. There are lots of bars and restaurants around, but beware if you visit at the weekend. It's a very noisy, lively area at night!
- Official Description (provided by the hotel):
- The privileged location of Hotel Neptuno makes it a beach hotel and in-town hotel rolled into one. Located on the beachfront of Valencia, next to the port, facing what is the American’s cup regatta course, the NEPTUNO is minutes away from the historic city centre, the city of Sciences museum, the Oceanographic Park and the city’s major cultural and business centres. The hotel has parking places next to the hotel, four meeting rooms, each sub dividable, a TV lounge, a lobby bar and a seafront terrace bar. ... more less
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- Also Known As:
- Neptuno Hotel Valencia