We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Bait and switch to worst hotel on entire trip” 1 of 5 stars
Review of Vincci Lys

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Save
You added Vincci Lys to your Saves list
Vincci Lys
4.0 of 5 Hotel   |   Martinez Cubells 5, 46002 Valencia, Spain (Sant Francesc)   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Package Deal
Ranked #6 of 99 Hotels in Valencia
Brooklyn, New York
2 reviews
“Bait and switch to worst hotel on entire trip”
1 of 5 stars Reviewed 1 week ago via mobile

I was originally booked for Vinnci Palace and less than an hour out if Valencia, receive call they are overbooked and to go to Vinnci Lys. They say they even are giving us a superior room.... hardly. It's 5am here right now and the room is boiling hot. Beds are uncomfortable. None of the amenities we were expecting at Palace. The decor is worn and outdated. Lobby reeks of bad lily perfume. It's so intense you can taste it. Anyway, do not book here. It's a rip off. Neither of us can sleep and we have a bit of driving to do. Thanks Vinnci for ruining my visit to Valencia.

  • Stayed December 2014
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

1,131 reviews from our community

Traveler rating
    513
    495
    86
    25
    12
See reviews for
165
608
28
72
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (117)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Barx, Spain
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Location of this comfortable hotel could not be better. In the heart of the shopping district but only 5 minutes walk from the main train station and 10 minutes from the Cathedral, Central Market and all the places to see in the old city. All the staff speak good English and are very friendly and helpful. The breakfast was very good and not expensive. Only criticism, the bedroom was a bit too warm, the thermostat didn't seem to function too well but as it is December we would rather be warm than chilly! Would recommend to anyone spending time in Valencia.

Stayed December 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wigan, United Kingdom
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed here last month for a couple of days at the weekend with a group of friends. The hotel is ideally placed to explore the city. We walked everywhere and took in the beautiful architecture that is all around. Didn't have the breakfast although it looked excellent as we prefer to visit cafés. Rooms spacious and very comfortable. Quiet room requested and we were not disturbed at all despite the hotel being quite full. Lovely decide and the staff were extremely helpful. Really good price compared to others in the vicinity. Would certainly go again :-)

  • Stayed November 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
High Wycombe
Senior Contributor
25 reviews 25 reviews
12 hotel reviews
Reviews in 17 cities Reviews in 17 cities
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My wife and myself have just stayed 3 nights at the Vincci Lys hotel. It was easy to get to from the airport - some 20 minutes on a 3 or 5 metro getting off at Xativa station which was 5 minutes just around the corner from the hotel. Just within the old part of the city we were ideally located just minutes from all the sights and squares with plenty of shops,restaurants and bars to enjoy. All within easy walking distance. Check in at the hotel with quick and easy and the room was large clean and comfortable. The staff were very friendly and nothing was too much trouble.A generous self service breakfast at 10 euros extra was a good start to the day with plenty of choice.
All in all a good choice we would recommend to others.

Room Tip: Choose a room on the 3rd or 4th floor at the front of the hotel.
See more room tips
  • Stayed November 2014, traveled as a couple
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gadabout69
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
26 helpful votes 26 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I stayed at this hotel in May for one night in order to attend a wedding.

Decor is OK but unmemorable. My dreary room on the first floor had a spectacular view of a brick wall and I had to press my face against the window and look up to see a glimpse of sky.

The room was pleasant enough but the bed was hard and uncomfortable. I treated myself to two B-movies and a packet of stale Pringles and a bottle of water. The bill for this came to about 25 Euros which I think is a rip off.

Breakfast was poor. The selection was limited and the quality was basic. I am accustomed to better in Spain.

I won't stay here again and I can't recommend it.

Room Tip: Stay at a different hotel!
See more room tips
Stayed May 2014, traveled solo
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VincciHoteles, Atención al Cliente at Vincci Lys, responded to this review, 2 weeks ago
Dear guest,

We are sorry to hear that your stay with us was not what you expected. We take note of each and every one of our customers' observations, complaints, suggestions and comments, for the purpose of our improvement.

All clients who are not satisfied with their rooms are welcome to contact reception, as we are always pleased to offer any available options to enable guests to select what most meets their tastes and requirements.

Regarding breakfast, at all times we try to offer varied, top-quality options, among which our customers can find everything that they might desire. And so our breakfasts include, among other products: coffee, fresh whole fruit, cut fruit, pastries, cereals, cold cuts, cheeses, different types of bread, juices, Spanish potato omelet, fried eggs, scrambled eggs, bacon, sausages, pies, yogurts and diet foods. We are sorry that you did not enjoy it.

We are at your service for anything that you may need.

With best wishes,
Carmen Fernández
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
WEST NEW YORK
Top Contributor
113 reviews 113 reviews
21 hotel reviews
Reviews in 20 cities Reviews in 20 cities
70 helpful votes 70 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My wife and I took an overnight trip to Valencia from Barcelona and had the very good fortune of staying at this wonderful hotel. The room was very large and clean, the front desk staff, especially Rosa, were very cordial and helpful, the breakfast was very varied and enjoyable, and the location was fine for seeing the Old Town. If arriving by train, the Sorolla train station is very close to the hotel. Highly recommend.

  • Stayed November 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cocentaina, Comunidad Valenciana, Spain
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Our 3rd stay here. Nothing negative to report...a fair price for a good-sized room, well insulated and clean. Staff always helpful. Position on pedestrianised street really close to sights, shopping, railway station, metro and tourist bus.
Just avoid Room 105! It has a street light right outside and the thick curtains are not adequate to darken the room.

Room Tip: See comment
See more room tips
  • Stayed November 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Vincci Lys? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Vincci Lys

Address: Martinez Cubells 5, 46002 Valencia, Spain
Phone Number:
Location: Spain > Valencian Country > Valencia Province > Valencia > Sant Francesc
Amenities:
Bar / Lounge Beach Room Service Suites Wheelchair access
Hotel Style:
#2 On the Beach Hotel in Valencia
#5 Luxury Hotel in Valencia
#6 Romantic Hotel in Valencia
#8 Family Hotel in Valencia
#22 Business Hotel in Valencia
Price Range (Based on Average Rates): $
Hotel Class:4 star — Vincci Lys 4*
Number of rooms: 101
Official Description (provided by the hotel):
Right in the centre of Valencia and just a two minute walk from the train station and the Town Hall Square. Vincci Lys Hotel is located on a quite pedestrian street and surrounded by all kinds of shops, restaurants and buildings of cultural interest. Decorated in an elegant and attractive style. It is the only hotel in the centre of Valencia with a car park and direct access to its premises. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Orbitz, Booking.com, Hotels.com, Priceline, Cheap Tickets, Despegar.com, Travelocity, Agoda, HotelTravel.com, TripOnline SA, Odigeo, EasyToBook and Tingo so you can book your Vincci Lys reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Vincci Lys Hotel Valencia
Vincci Hotel Valencia
Vincci Hotel Lys

Owners: What's your side of the story?

If you own or manage Vincci Lys, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.